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2027 results found

  1. Search Text in Adaptive Cards

    We have notifications go into RingCentral from incoming webhooks in form of adaptive cards. They contain text that can be selected and even copied but cannot be searched within the RingCentral app. Would it be possible to update the search function to be able to do this?Thank you!

    2 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. search for text stored within notes

    I use noted extensively and aside from searching notes names, I am unable to find a pattern of text stored within

    1 vote
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  3. Ability to auto join and manage a private team

    We should have a feature allowing us to join and manage a private team. This is a must for teams without admin or who are inactive.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. requiring god-level access for RC Desktop is a security risk

    RingCentral for Microsoft Teams1. Minimum of Application Administrator and User Administrator Roles2. Other screen shots in the Admin Guide indicate the service account also needs the Teams Administrator and Privideged Administrator Roles (Both of those are also highly-privileged roles)It seems to be very risky to login an admin with those privileges onto a foreign site. Kinda asking to be hacked - it doesn't matter which foreign site.Surely there must be a less risky method of this? How about going back to v1 where it only needed the individual user's privileges rather then the AD domain admin account.That way worked and…

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Notification when someone answered the call from call que

    We should have notification on our end if the other user on the call que answered the call so we know that they get the call.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Disable prompt to press 1 when receive call on external phone number

    Is it possible to disable the prompt to press 1 when receiving call on our extermal phone number when the call is coming from call que?

    13 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. See calls and messages for more than 1 extension from the Application.

    I think this is useful if we can see the calls, messages, and faxes for more than 1 extension on the app on my phone.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Link to Microsoft SharePoint folders

    We would like the ability to insert a link to a Microsoft 365 SharePoint folder in a message to another staff member. Allowing use the ability to quickly open the SharePoint folder and access the file inside for review and approval.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Leave a group SMS

    Give us the ability to leave a group SMS, similar to how one can leave an online group chat.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  10. RC App New Action Message Option(s) Parody - Allow For Attachment(s) and FONT changes

    Currently, when creating a new 1:1 or 1:many message through New Action (+), the app does not allow for the inserting of attachments, nor the manipulation of FONT. You must first send a message to the user, then edit that message to add the attachment or adjust the FONT as required. Parody for our messaging options is important.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Request for Call Queue Visualization Tool

    We have faced some inconsistencies with our call queue priorities in the past, and would like to see if it would be possible for a tool to be put into place to give a visualization to the actual placements and priorities of the staff in a rotating call queue; while notating the idle time or current status would be nice, simply seeing where staff are in relation would greatly assist in our reading of statistics and be able to deduce details without requiring direct support.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Enable MMS / RCS International - RCS / Domestic

    Please enable International MMS - or even better can you please support RCS both domestically & internationally - as that is a useful feature to send high quality images. RCS would be much better and is the latest standard as far as I'm aware - would like to be able to utilize this which is becoming common across carriers for picture/video delivery.

    24 votes
    Under Review  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Merge contacts for RingCentral App and Microsoft to prevent duplicate contact

    This is useful for customers that are using the RingCentral App that is embedded in Microsoft Team as it prevents the duplication of the contacts that exist for both RingCentral App and Microsoft 365

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  14. Access app features when using desk phone

    A feature in which when a call is made on the desk phone`s handset, will still have the capability to utilize the features in RC app such as placing the call on hold, transferring the calls while on an active call

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Sync Quickbooks Contacts

    I would love to be able to sync Intuit Quickbooks contacts so that when one of my customers calls/texts their name shows up on caller ID and I could maybe even see their info from Quickbooks.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Synch the contacts with AMS or Agencyzoom with in Ring Central

    If it is possible to synch the contacts with AMS or Agencyzoom with in Ring Central?

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  17. Setup Multiple Voicemail Recipients

    Setup Multiple Voicemail Recipients for Queue for the users to check the messages in RC App (desktop and mobile

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  18. Separate windows for screen shares and participant camera feeds

    While in a RingCentral meeting, our users would like to have shared screens and participant camera feeds in separate windows, so that the screen share can be maximized to full screen on one monitor and the participant camera feeds can be dragged over to a secondary monitor.

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. RCV BAM (Bot & AI Model)

    As AI is developing and rapidly growing that is helping people in a lot of ways. Below are some suggestions that can be helpful to customers on daily basis. In addition to this, a BOT can answer users' general queries like How to set up a meeting, camera troubleshooting, etc. Hey userA, How can I help you today? General QuerytroubleshootingConnect to an Agent for HelpSubmit an IdeaSubmit the logs with Issue detailsConnect with AI Others1) Using BAM to get the answers to the general questions directly in Chat/glip by posting the question. 2) Using it for directly opening a support…

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  20. Adjust wording within RingCentral Desktop/Web App for setting Voicemail Greeting

    Currently, when going into adjust voicemail greetings within the RingCentral Desktop or Web app, the user is given the option to "Record" only with seemingly no option to upload a pre-recorded file etc like they do within Service Web. Clicking on "Record" however does then pop-up a new window where you can record and upload, but is currently very confusing for users from a UI perspective and could be labelled clearer, i.e. "Record/Upload" or "Edit Voicemail Greeting".

    11 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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