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Disable prompt to press 1 when receive call on external phone number

Is it possible to disable the prompt to press 1 when receiving call on our extermal phone number when the call is coming from call que?

16 votes
Joanna shared this idea  ·   ·  Report…  ·  Admin →
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  • Bobby commented  ·   ·  Report

    Disabling the prompt to answer the call may not be the solution. That was just something we suggested. The issue is when a call is forwarded it give a prompt to press 1 to answer and the prompt is not responding there for not allowing you to answer the call

  • Bobby commented  ·   ·  Report

    This issue has to be resolved asap. We cannot answer our business calls. This issue is causing us to lose money. I’ve spoken with 10 different IT people and they have changed 10 different things.

  • Steve commented  ·   ·  Report

    I'd like to disable the prompt, but keep the announcement. My phone is paired to my car and I'd like to know if a call is from my Ring Central app and answer it, but I can't find the "1" button on my steering wheel.

  • Eric commented  ·   ·  Report

    I need to have the "press 1" removed from my call forwarding to outside lines. I use multiple marketing companies and i forward call group queues to thier outside lines. while paying for this marketing it is critical the phone is answered quickly. having to press 1 is causing delays in answering these calls and costing my opportunities and money.

  • Maribel commented  ·   ·  Report

    To be able to answer call queue calls quickly on any device