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2027 results found

  1. Integrate with Podium

    Please integrate with Podium.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Auto Save Faxes to a directory on the PC the RC App lives on.

    We currently spend $1500/mo on one fax line. It would save us money. We currently auto save our faxes to a directory and then the faxes are assigned to a user in our document application. So, if the app saves locally we can distribute to the person that needs to view it.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Ability to play a pre-recorded audio during live calls.

    The customer asked whether we have this feature. Basically, the customer's process is they will have to read aloud a certain script in the live call for recording and compliance. Since they have to say it every time they receive calls, they would rather have a pre-recorded audio that they can click on and will play and be included in the call recording.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Add volume control for RC video calls

    When placing audio calls, there is an easy to access volume control. The only way to adjust volume in a video call is to go into the 'test audio and video' settings to get to it. Please provide a much faster means of controlling the volume inside the video call.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Ability to unsort extension in RC app > HUD

    Users needs to have the ability to assign extensions to specific lines in their RC App > HUD between extensions and park locations.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Publish company number to display in RC Application

    The customer wants to set up a published company number dedicated for tech support to be able to be reached as a "quick dial" number available to all users on their RC MVP app.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Contact company admin through the app

    I don't know who my company admin is and I should be able to contact them directly though the app.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Ability to change the outbound number when sending text message from Missed Call

    When sending new text messages the option to select an outbound SMS number from the main number or the direct number is available. However, when there is a missed call and I opt to click the text option under the missed call it allows me to text the missed call number but no option to change sms outbound number it defaults to the direct line and we would like the option to default it to the company number or have the dropdown option.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. SMS not supported notification

    Looking for an option to notify the sender that SMS is not supported.SMS seems to be showing "sent" to the sender. even the customer's SMS is not enabled/supported yet. is seems that SMS from clients was ignored.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. ADD OPTION TO SCHEDULE A CONFERENCE CALL ON RC APP

    Please add the capability to schedule a future dated conference call via RC APP

    13 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  11. Show status directly in the HUD

    We would like to see the status of colleagues directly in the HUD. Would it be possible to have status as a separate column next to availability. So that you can see the status in the overview and don't have to click on the profile first.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. HubSpot CRM contact sync in the RingCentral app

    Some users would want to have a contact list for Hubspot in the RC app. It would be more convenient. Currently, there's no option to sync in the contacts for Hubspot in the RC app.

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  13. Share MAC audio in the RingCentral Video Meeting

    Need to share MAC audio in the RingCentral Video Meeting. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Customer asked information if they can have an option to use the RingCentral application to sent email to the cu...

    ...stomer externally. Customers will have the option to send email message and not use the email address on the account by using the RingCentral application to send multiple emails

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. For Corrupted extension

    The customer wants to fix the corrupted extension, doesn't want to have 2 ext in the account still want to use the ext 101

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. RingCentral external messaging to AT&T Office@Hand

    It is extremely useful to have this feature allowed as some companies uses both the RingCentral and AT&T Office@Hand app platforms to collaborate within the same organization. In this case, the RingCentral User is unable to send a message to an AT&T Office@Hand User due to a policy that restricts them to do so.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Call Centre - Live Data

    IS there not an app this is similar to the HUD function of CloudWork. Where you can have a larger graphic of either call queues (who is in the queue, how many, how long they have been there) Total calls answered . average pickup time etc.And also ability to add individual extensions so you can see in larger graphics, who is on the phone, who they are talking too and how long they have ben talking for etc.We really need this to manage our call centre. Im surprised we dont aloready have this

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Download performance report with specific Data

    Download the specific time range that includes the number of calls per day and if it's inbound/outbound without the unnecessary data such as the specific time with separate AHT for inbound and outbound all at once

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. To include Jabra Speak410 for recommended headset

    To include Jabra Speak410 for the recommended headset.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. If the microsoft 365 is connected or sync, the events should show under RC app Calendar instead under Video tab section

    If the microsoft 365 is connected or sync, the events should show under RC app Calendar instead under Video tab section

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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