1936 results found
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Edit primary number for a user by the super admin remotely.
The super admin wants to have the capability of doing the changes for the primary number for his user on the application remotely.
1 vote -
Custom Emojis
It's a fun thing for a team to do, it's a feature in Slack that we all miss.
63 votes -
Recipient name for faxing is showing different for Fax only account.
Client has multiple contact name in one fax number that she is sending to , when she send fax to one of the contact list, the recipient is showing different name in the fax to recipient section. it always select the first person alphabetically. multiple contact name with only 1 fax number.
1 vote -
Abilty to choose which tabs to pin in message side bar.
We currently use the events calendar to notify coworkers of day-of checks for our files. These are linked to specific groups for different purposes. The sidebar for the group chat helps as a quick view for where the pertinent info needs to show as information is updated/added/etc in relation to that event in that group. It helps that we can shift between each tab in that side bar, but the reset between message groups/open and close of the program is unhelpful and feels tedious to adjust. If we could "pin" or customize the tabs that show initially, that would be…
1 vote -
New App Layout with Unified Inbox will be removed in the next updates
"Since the latest App update, all apps are set up incorrectly. I have over 1000 apps not showing the Park keys. I need help getting this put back on and removing the setting for the "New app layout with unified inbox"
1 vote -
Bleep out sensitive information while the calls are being recorded.
bleep out sensitive information while the call(s) are being recorded.
1 vote -
Forward Fax Per Batch in Ring Central Application.
Client want to have an option to send fax per batch or have a folder where we can send fax per folder using our Ringcentral application.
1 vote -
Missing extensions on Phone app within new RingCentral desktop UI
Submitting this idea request on behalf of customer, Crown Packaging: The new RingCentral desktop app UI is lacking detail in the "Phone" app. For example, the previous interface showed team member's extensions, but the new interface does not show that detail. The new Phone interface has a lot of blank white space. Rather than have all of that dead space, can the call detail area on the left be enlarged further to the right to be able to pull in the extension?
1 vote -
Enable RC App to access multiple Contacts folders from Exchange
We keep contacts in separate folders by category and need access to the all.
2 votes -
Turn off notification under Resource Center Tab in RingCentral App
The customer don't want to receive any notification about the update of the application. There should be an option to turn off notification about the "What new" on Rosource Center.
8 votes -
Add time stamps to emojis / reactions to messages
We commonly have team members use emoji's react to posts. When performing investigations we have found there does not seems to be a way to see a time stamp of when the user reacted with an emoji to a post and we can only see the date/timestamp of the post itself.We would like to not only see the user that had the reaction, but the date/time they reacted to it.
10 votes -
Force Logout User from RC App
-This is useful for admins to forcibly logout users from their shared app/extension-Some Clients have their users(floating agents) share extension logins and would definitely help to log-off users who forgot to sign out from their respective apps
14 votes -
Manipulate phone from Client
For people that are coming from the Mitel MiVoice Connect the have the ability to manipulate the physical phone from the client. For instance, if they get a call the can press a green button an connect the call the their phone. They have the ability to check voicemail from the app (I find that this is available but there are restrictions). If they take a call on their physical phone, they have the ability on Mitel to transfer that call from the App. I am finding that this is becoming a struggle with users as we move them over
3 votes -
Add notes on voicemail and arranging the voicemail
not able to fit all data on the screen, not allowed to adjust columns to see more info.. such as cutting off caller id name and no way to see it.. also, no way to add notes to voicemail, or arrange the order of voicemails
6 votes -
Reverse the order of PERLs vs ERLs shown in the RC App dialog
When changing an emergency address with the RC Desktop application a dialog is shown with current Company ERLs and personal PERLs. Presently the Company ERLs are shown first followed by the PERLs.With hybrid work commonplace these days users often must switch between home and work addresses. PERLs are a convenient way to toggle this. Yet in the RC Desktop App the ERLs are shown first, followed by the PERLs (see attached image). In light of the Ray Baum Act E911 addresses for our work locations must now include a room number. We do not envision setting ERLs for every possible…
10 votes -
Pride flag emoji
Pride flag emoji / self explanatory
28 votes -
Unmerge Merged Call in RingCentral App
Unmerge Merged Call in RingCentral App
3 votes -
RingCentral MVP Mobile App Received Notifications Setting Should be Set to Always as the Default
This RingCentral user relies on the MVP mobile app. And, he wants the mobile app Settings > Receive Notification to always ring at all times. As of this time, the default setting is "When inactive"
2 votes -
Ability to Change Each Conversation Visually
It is hard to differentiate between conversations, visually, except for the side bar that indicates the name or group being spoken to. It would be extremely helpful to have the ability to change each conversation visually so that we would have visual cues that indicate which conversation with which we're about to communicate.An example would be to set Person A to have a blue background while Person B would have a green background with square watermarks. When the green background is seen, it's obvious you're not communicating with Person A or a whole office group message.Opportunities for miscommunication are likely…
1 vote -
Get rid of keyboard on desktop
Is there a way to completely remove the keyboard from the desktop? It's completely useless and takes up valuable viewing space. I have a phone right next to me. Thanks.
1 vote
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