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2027 results found

  1. Allow special characters when adding a Contact

    Would be helpful when Paging to be able to dial 84(page ext.) from a contact list.Also Paging adapter no longer show up in Contact list even if Include Paging Only in Company Directory is checked

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. An option in the application to separate the logs of the hotdeskphone log in vs to the regular in bound and outbound call

    the main user extension keeps receiving a notification or logs in his application everytime someone will log in to their hotdeskphone, he wants a way to not received it in his application logs

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Call waiting audio alert' setting in the RingCentral app to apply to other RingCentral webphones such as Salesforce, Hubspot, or any int...

    ...egrated telephony.. The Call waiting audio alert currently only works when the existing call is answered from the RingCentral app. However, there are clients who use integrated apps such as Salesforce which has a RingCentral dialer built-in which would benefit from this setting.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. draft messages synchronization between different clients (Desktop / Mobile / Web)

    I would have draft text saving feature between different clients due to high rate of switching between them during day

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Capability to customize the options in the live call interface of the RingCentral Desktop Application.

    The transfer button could be removed from the More icon for easier access.

    1 vote
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  6. Allow Non-10DLC-Compliant carrier to properly exchange Group Text Messaging

    This will prevent confusion when a response is sent to and from the group text.

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. Call Park Notification Control in the RingCentral Desktop App

    We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change…

    57 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  8. Guaranteed Outbound caller id to local Thailand Numbers

    A feature that guaranteed to use a RC International Thailand Number as an outbound caller ID to make an out bound calls to Local Thailand Numbers. Currently it keeps changing Random outbound caller ID keeps changing like +69711915668971 / (+6971191600869) It works with US /Singapore/ AU numbers but not within Thailand Local calls.

    1 vote
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  9. Integrate with Podium

    Please integrate with Podium.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Ability to play a pre-recorded audio during live calls.

    The customer asked whether we have this feature. Basically, the customer's process is they will have to read aloud a certain script in the live call for recording and compliance. Since they have to say it every time they receive calls, they would rather have a pre-recorded audio that they can click on and will play and be included in the call recording.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Add volume control for RC video calls

    When placing audio calls, there is an easy to access volume control. The only way to adjust volume in a video call is to go into the 'test audio and video' settings to get to it. Please provide a much faster means of controlling the volume inside the video call.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Ability to unsort extension in RC app > HUD

    Users needs to have the ability to assign extensions to specific lines in their RC App > HUD between extensions and park locations.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Publish company number to display in RC Application

    The customer wants to set up a published company number dedicated for tech support to be able to be reached as a "quick dial" number available to all users on their RC MVP app.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Contact company admin through the app

    I don't know who my company admin is and I should be able to contact them directly though the app.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Ability to change the outbound number when sending text message from Missed Call

    When sending new text messages the option to select an outbound SMS number from the main number or the direct number is available. However, when there is a missed call and I opt to click the text option under the missed call it allows me to text the missed call number but no option to change sms outbound number it defaults to the direct line and we would like the option to default it to the company number or have the dropdown option.

    1 vote
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  16. SMS not supported notification

    Looking for an option to notify the sender that SMS is not supported.SMS seems to be showing "sent" to the sender. even the customer's SMS is not enabled/supported yet. is seems that SMS from clients was ignored.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Have RingCentral App automatically remove SMS conversations when a user Opts Out

    Under the new TCR, users are able to opt out of SMS conversations. The RingCentral App should have automation in place to remove or not allow the RingCentral user to responde to that conversation.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Show status directly in the HUD

    We would like to see the status of colleagues directly in the HUD. Would it be possible to have status as a separate column next to availability. So that you can see the status in the overview and don't have to click on the profile first.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. HubSpot CRM contact sync in the RingCentral app

    Some users would want to have a contact list for Hubspot in the RC app. It would be more convenient. Currently, there's no option to sync in the contacts for Hubspot in the RC app.

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  20. Share MAC audio in the RingCentral Video Meeting

    Need to share MAC audio in the RingCentral Video Meeting. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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