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Call Park Notification Control in the RingCentral Desktop App

We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change the sound or disable it, that would be a perfect solution.

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  • Phyllis commented  ·   ·  Report

    This is super frustrating. Why are we all notified when someone puts a call on park?

  • PAUL commented  ·   ·  Report

    Users won't use the desktop app because of this annoying notification ALL the time. Need a way to manage the notification (not just the sound).

  • Kyle commented  ·   ·  Report

    This has become a very big problem today. Everyone who is assigned the park locations (which is everyone) now receives these notifications with no way to turn them off. This is a pretty huge oversite. Please implement a fix asap, our users are extremely frustrated. Temporarily we've created a new role to remove the HUD feature from users, but this is in no way a great fix.

  • Alex commented  ·   ·  Report

    We need the ability to disable specifically park notifications. It appears that the only way to disable it is to disable notifications entirely, which defeats the purpose of the App. Park notifications are extremely distracting and don't serve any purpose for a good portion to see. Combined with notification and the ding, every 10 minutes or so it can be very annoying for individuals who never Park customers.

  • Logan commented  ·   ·  Report

    In our office, we Park calls frequently, and the high number of notifications is distracting and unhelpful for those of us not in the sales office. Currently, the only solution is to disable notifications entirely, which severely undercuts the usability of the desktop application.

  • Joshua Garibay commented  ·   ·  Report

    We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change the sound or disable it, that would be a perfect solution.SFDC case number: 16841053SFDC case link: https://rc.lightning.force.com/lightning/r/Case/5002H00001S2vFsQAJ/viewCompany: Roy Robison RV CenterRC UID: 343667048 (43 lines) PSTCurrent Total MRR: USD 1,760.39 Contact Name: Kyle BurgessContact Email: kyle@royrobinson.com