2027 results found
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Customer asked information if they can have an option to use the RingCentral application to sent email to the cu...
...stomer externally. Customers will have the option to send email message and not use the email address on the account by using the RingCentral application to send multiple emails
2 votes -
RingCentral external messaging to AT&T Office@Hand
It is extremely useful to have this feature allowed as some companies uses both the RingCentral and AT&T Office@Hand app platforms to collaborate within the same organization. In this case, the RingCentral User is unable to send a message to an AT&T Office@Hand User due to a policy that restricts them to do so.
1 vote -
Call Centre - Live Data
IS there not an app this is similar to the HUD function of CloudWork. Where you can have a larger graphic of either call queues (who is in the queue, how many, how long they have been there) Total calls answered . average pickup time etc.And also ability to add individual extensions so you can see in larger graphics, who is on the phone, who they are talking too and how long they have ben talking for etc.We really need this to manage our call centre. Im surprised we dont aloready have this
1 vote -
To include Jabra Speak410 for recommended headset
To include Jabra Speak410 for the recommended headset.
1 vote -
If the microsoft 365 is connected or sync, the events should show under RC app Calendar instead under Video tab section
If the microsoft 365 is connected or sync, the events should show under RC app Calendar instead under Video tab section
1 vote -
Ability to check user's RC app version ( users by version)
We received an email that some of our users are on an outdated version of the desktop app (or will be outdated shortly). Is there a report to see which users? We'd rather not send out a blanket email to all our users.report request - users by version
1 vote -
Need to be able to paste a phone number, when starting a new text message conversation.
It's just a very basic feature and it's strange that you're not able to do it. I'm not able to past in a mobile number into the Ring Central Desktop app when texting a new number/starting a new conversation through RC text.
1 vote -
Adding contact on the Dial Pad directly instead of using the Contact Icon on the desktop App for new call and new contact
customer wanted to have the feature added on the dial pad itself so that they can easily add contact when they call new number or receive new number while they are on a call as the current feature is time consuming on their end
1 vote -
Leaving a Pre-Voice Message Before Transferring a VM to Another Extension
Ability to record a voicemail message before the actual voicemail message being forwarded to another user/extension. This allows the user to add voice notes with the forwarded VM.
1 vote -
Bulk User Upload for Glip / RC App Teams
Bulk upload for all Users on the account as RC / Glip Teams instead of searching or adding them one by one.
7 votes -
Manipulate phone from Client
For people that are coming from the Mitel MiVoice Connect the have the ability to manipulate the physical phone from the client. For instance, if they get a call the can press a green button an connect the call the their phone. They have the ability to check voicemail from the app (I find that this is available but there are restrictions). If they take a call on their physical phone, they have the ability on Mitel to transfer that call from the App. I am finding that this is becoming a struggle with users as we move them over
3 votes -
remember microphone and speaker source / preferences in MVP app
For current customers, and internal users when disconnecting the laptop from the dock or after a long period of shutting down, the RC app forgets the last configured microphone and speaker source. It reverts to the laptop source and needs to be changed manually every morning. It would be good for it to remember your last settings.
5 votes -
Update custom fax template
the customer wanted to upload a fax custom page that they already uploaded and have an option to update the template as well
3 votes -
Ability to change Emergency Response location for RingCentral App
We as administrators are able to change the Emergency Response location for Desk phones. BUT we are not able to change the Emergency Response location for users with the RingCentral App. The user will have to do this.The issue I am having is that no all of our users have access or even know how to access their soft phones. We utilize desk phones and some staff move to our other sites. This has become an issue for us as we would have to go through the process of having staff login to change the Emergency Response location.
1 vote -
Log Customization to support number and Date/Time custom fields type
When you access the Cloud Phone Settings on from Salesforce (https://login.salesforce.com/apex/rcsfl__adminUI), under the section Log Customization.* The field types supported in call log are Date, Picklist, Text and Text Area.It would be great if it also support Date/Time or Number field type
21 votes -
Integration with Jabra SDK
Company Name: i247 GroupName: Ben Marchbanks- customer is using Jabra Xpress so that they can quickly and easily manage Jabra headsets throughout an organization.
- Jabra Xpress options, there is a setting to select "Preferred Softphone" but unfortunately RingCentral does not appear as an option.
- customer said their previous provider is Mitel and that is showing on the option on jabra express as "preferred softphone"
- was suggested by Jabra to coordinate with RingCentral and was advised that RC should use Jabra SDK to integrate with their headset.
- requesting to for RC to have integration with Jabra SDK2 votes -
Record CID to actual number when using the cell phone app to call in to the system then dial out, it would be nice to capture the CID of...
... the destination CID number rather than the cell number you call from. That way I can search the log on my laptop for who I really called.. Record CID to actual number when using the cell phone app to call in to the system then dial out, it would be nice to capture the CID of the destination CID number rather than the cell number you call from. That way I can search the log on my laptop for who I really called.
1 vote -
Prioritize a number for answering
I would like to set a number that will be set as a priority to be answered when calling I want user to be able to answer the call even the user is on a call
1 vote -
"Use RingCentral for click to dial and fax" tenant-wide setting to ON by default
My organization finds it bizarre that this option is disabled (possibly to allow cohabitation with RingCentral Phone apps on Windows devices)We're looking at a mass roll out of RingCentral MVP app to all users, coupled with removing outdated versions of RingCentral Phone among other systemic problems. In doing so, we're preparing for that mass amount of end user negative experiences with losing click to dial functionality within Windows PCs.That functionality is set and driven from the option Use RingCentral for click to dial and fax within RingCentral MVP. This is currently a per-user setting that is defaulted to OFF. With…
16 votes -
Link Quoted Text
When quoting someone's message in the RC app, the timestamp of the original message, as well as a link to the message in the thread should be included.
2 votes
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