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2027 results found

  1. Call Park Notification Control in the RingCentral Desktop App

    We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change…

    55 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
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  2. Ability to check user's RC app version ( users by version)

    We received an email that some of our users are on an outdated version of the desktop app (or will be outdated shortly). Is there a report to see which users? We'd rather not send out a blanket email to all our users.report request - users by version

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Need to be able to paste a phone number, when starting a new text message conversation.

    It's just a very basic feature and it's strange that you're not able to do it. I'm not able to past in a mobile number into the Ring Central Desktop app when texting a new number/starting a new conversation through RC text.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Adding contact on the Dial Pad directly instead of using the Contact Icon on the desktop App for new call and new contact

    customer wanted to have the feature added on the dial pad itself so that they can easily add contact when they call new number or receive new number while they are on a call as the current feature is time consuming on their end

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Leaving a Pre-Voice Message Before Transferring a VM to Another Extension

    Ability to record a voicemail message before the actual voicemail message being forwarded to another user/extension. This allows the user to add voice notes with the forwarded VM.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Bulk User Upload for Glip / RC App Teams

    Bulk upload for all Users on the account as RC / Glip Teams instead of searching or adding them one by one.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Manipulate phone from Client

    For people that are coming from the Mitel MiVoice Connect the have the ability to manipulate the physical phone from the client. For instance, if they get a call the can press a green button an connect the call the their phone. They have the ability to check voicemail from the app (I find that this is available but there are restrictions). If they take a call on their physical phone, they have the ability on Mitel to transfer that call from the App. I am finding that this is becoming a struggle with users as we move them over

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. remember microphone and speaker source / preferences in MVP app

    For current customers, and internal users when disconnecting the laptop from the dock or after a long period of shutting down, the RC app forgets the last configured microphone and speaker source. It reverts to the laptop source and needs to be changed manually every morning. It would be good for it to remember your last settings.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  9. Update custom fax template

    the customer wanted to upload a fax custom page that they already uploaded and have an option to update the template as well

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Ability to change Emergency Response location for RingCentral App

    We as administrators are able to change the Emergency Response location for Desk phones. BUT we are not able to change the Emergency Response location for users with the RingCentral App. The user will have to do this.The issue I am having is that no all of our users have access or even know how to access their soft phones. We utilize desk phones and some staff move to our other sites. This has become an issue for us as we would have to go through the process of having staff login to change the Emergency Response location.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Log Customization to support number and Date/Time custom fields type

    When you access the Cloud Phone Settings on from Salesforce (https://login.salesforce.com/apex/rcsfl__adminUI), under the section Log Customization.* The field types supported in call log are Date, Picklist, Text and Text Area.It would be great if it also support Date/Time or Number field type

    21 votes
    Under Review  ·  12 comments  ·  Application  ·  Admin →
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  12. Integration with Jabra SDK

    Company Name: i247 GroupName: Ben Marchbanks- customer is using Jabra Xpress so that they can quickly and easily manage Jabra headsets throughout an organization.
    - Jabra Xpress options, there is a setting to select "Preferred Softphone" but unfortunately RingCentral does not appear as an option.
    - customer said their previous provider is Mitel and that is showing on the option on jabra express as "preferred softphone"
    - was suggested by Jabra to coordinate with RingCentral and was advised that RC should use Jabra SDK to integrate with their headset.
    - requesting to for RC to have integration with Jabra SDK

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Record CID to actual number when using the cell phone app to call in to the system then dial out, it would be nice to capture the CID of...

    ... the destination CID number rather than the cell number you call from. That way I can search the log on my laptop for who I really called.. Record CID to actual number when using the cell phone app to call in to the system then dial out, it would be nice to capture the CID of the destination CID number rather than the cell number you call from. That way I can search the log on my laptop for who I really called.

    1 vote
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  14. Prioritize a number for answering

    I would like to set a number that will be set as a priority to be answered when calling I want user to be able to answer the call even the user is on a call

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. "Use RingCentral for click to dial and fax" tenant-wide setting to ON by default

    My organization finds it bizarre that this option is disabled (possibly to allow cohabitation with RingCentral Phone apps on Windows devices)We're looking at a mass roll out of RingCentral MVP app to all users, coupled with removing outdated versions of RingCentral Phone among other systemic problems. In doing so, we're preparing for that mass amount of end user negative experiences with losing click to dial functionality within Windows PCs.That functionality is set and driven from the option Use RingCentral for click to dial and fax within RingCentral MVP. This is currently a per-user setting that is defaulted to OFF. With…

    16 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Link Quoted Text

    When quoting someone's message in the RC app, the timestamp of the original message, as well as a link to the message in the thread should be included.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. No text labels or alt text for keyboard accessibility

    Lots of buttons and controls both on the RingCentral application on windows and on the website have no text labels or alt text and they can not be used with the keyboard. http://w3.org/WAI and http://www.webaim.org have great web page accessibility information and the dial pad should be an edit box so that the number keys can be used to enter in digits rather than using the arrow keys to find the proper digit to enter.

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. Add Ability to Sort by Unanswered Calls

    Please add the ability to sort the phone voicemail list so that unheard messages are at the top. The small dot is very easy to miss when scrolling.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. caller id w/ company info

    For customer's who we already have saved in our contacts, that when they call or text that next to their name shows what company they are with. For example, Devin w/ TSC Truck, INC.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Text Highlight Color on RingCentral App(mobile)

    When highlighting texts/messages on the RingCentral App(mobile) and you're using the "Dark" theme, the highlight color is almost invisible. Can we have this changed or have the option for the clients to choose a highlight color?

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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