2029 results found
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An option in the application to separate the logs of the hotdeskphone log in vs to the regular in bound and outbound call
the main user extension keeps receiving a notification or logs in his application everytime someone will log in to their hotdeskphone, he wants a way to not received it in his application logs
5 votes -
Call waiting audio alert' setting in the RingCentral app to apply to other RingCentral webphones such as Salesforce, Hubspot, or any int...
...egrated telephony.. The Call waiting audio alert currently only works when the existing call is answered from the RingCentral app. However, there are clients who use integrated apps such as Salesforce which has a RingCentral dialer built-in which would benefit from this setting.
1 vote -
draft messages synchronization between different clients (Desktop / Mobile / Web)
I would have draft text saving feature between different clients due to high rate of switching between them during day
1 vote -
Capability to customize the options in the live call interface of the RingCentral Desktop Application.
The transfer button could be removed from the More icon for easier access.
1 vote -
Allow Non-10DLC-Compliant carrier to properly exchange Group Text Messaging
This will prevent confusion when a response is sent to and from the group text.
2 votes -
Guaranteed Outbound caller id to local Thailand Numbers
A feature that guaranteed to use a RC International Thailand Number as an outbound caller ID to make an out bound calls to Local Thailand Numbers. Currently it keeps changing Random outbound caller ID keeps changing like +69711915668971 / (+6971191600869) It works with US /Singapore/ AU numbers but not within Thailand Local calls.
1 vote -
Integrate with Podium
Please integrate with Podium.
1 vote -
Add volume control for RC video calls
When placing audio calls, there is an easy to access volume control. The only way to adjust volume in a video call is to go into the 'test audio and video' settings to get to it. Please provide a much faster means of controlling the volume inside the video call.
6 votes -
Ability to unsort extension in RC app > HUD
Users needs to have the ability to assign extensions to specific lines in their RC App > HUD between extensions and park locations.
1 vote -
Publish company number to display in RC Application
The customer wants to set up a published company number dedicated for tech support to be able to be reached as a "quick dial" number available to all users on their RC MVP app.
1 vote -
download call recording with the name or number of the caller
Download call recording with the name or number of the caller.Call recording should at least included the name or the number or date and time of the calls, in order for the customer to identify the call recording easily.For now customer is downloading the call recording and they are manually updating the file as per their reference
13 votes -
Contact company admin through the app
I don't know who my company admin is and I should be able to contact them directly though the app.
2 votes -
SMS not supported notification
Looking for an option to notify the sender that SMS is not supported.SMS seems to be showing "sent" to the sender. even the customer's SMS is not enabled/supported yet. is seems that SMS from clients was ignored.
6 votes -
Have RingCentral App automatically remove SMS conversations when a user Opts Out
Under the new TCR, users are able to opt out of SMS conversations. The RingCentral App should have automation in place to remove or not allow the RingCentral user to responde to that conversation.
7 votes -
Show status directly in the HUD
We would like to see the status of colleagues directly in the HUD. Would it be possible to have status as a separate column next to availability. So that you can see the status in the overview and don't have to click on the profile first.
7 votes -
Deleting Shared Voicemailbox Messages from Call Queue
Hi, My client does not have a receptionist nor do they have dedicated staff to each phone. When the calls come in they go to the call queue and if a vmail is left, one of the members in that call queue would need to address it and delete it from the queue after it's addressed. This would be extremely useful in scenarios similar to my client's, possibly call centers, or any other scenario where multiple call queues are being utilized, especially for after hour voicemails. Each user assigned to the shared mailbox would have write access to that mailbox…
4 votes -
Customer asked information if they can have an option to use the RingCentral application to sent email to the cu...
...stomer externally. Customers will have the option to send email message and not use the email address on the account by using the RingCentral application to send multiple emails
2 votes -
Multiple extension to be selected on the Voicemail
Multiple extension to be selected on the Voicemail
2 votes -
RingCentral external messaging to AT&T Office@Hand
It is extremely useful to have this feature allowed as some companies uses both the RingCentral and AT&T Office@Hand app platforms to collaborate within the same organization. In this case, the RingCentral User is unable to send a message to an AT&T Office@Hand User due to a policy that restricts them to do so.
1 vote -
Call Centre - Live Data
IS there not an app this is similar to the HUD function of CloudWork. Where you can have a larger graphic of either call queues (who is in the queue, how many, how long they have been there) Total calls answered . average pickup time etc.And also ability to add individual extensions so you can see in larger graphics, who is on the phone, who they are talking too and how long they have ben talking for etc.We really need this to manage our call centre. Im surprised we dont aloready have this
1 vote
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