2027 results found
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Color Themes in the RingCentral App for Dark Mode
The customer stated that it would be nice if there were color themes for dark mode that they can configure both for Mobile and Desktop App
8 votes -
Call forwarding to AI answering
Customer wants the call forwarded to AI answering machine (Pop Menu) where the AI will get all the needs of the customer, and if the customer wants to talk to a live person, the AI will transfer it to an extension that includes all the managers of the company
1 vote -
To install print to fax in group
Ability to install print to fax in all user accounts in one go instead of installing it 1 by 1 for each an every users
4 votes -
Edit option for custom status
In addition to the 3 main status options (Available, Do Not Disturb and Invisible), there is an editable status designation. This option has 6 defaults with a corresponding emoji (Out of office, In a meeting, etc.) or one can edit the phrase and emoji. None of the 3 I use are among the defaults so I need to retype and reselect an emoji every time I change my location. It would be nice if I could edit the default list to replace 3 given with ones I use so that process to change was a single mouse click.
9 votes -
Ability to send text message to a personal contact group.
It would be useful to be able to send a text to personal contacts that have been added to groups. Having to add each personal contact individually is cumbersome and tedious! Anyone that uses RingCentral to send texts would benefit from this!
3 votes -
Link with insightly CRM
Insightly CRM has a large enrollment. We and many others I know use it and need to synchronize with RingCentral
1 vote -
Read Only Message
FR Request Sample: Read Only Option for SMS
Feature Request : Have a Read Only Option when Telus Business Connect User is sending out SMSDetails : Telus Business Connect User should be able to send out an SMS to single or multiple recipients that is a Read Only. Not giving option for the recipient to reply back.
Significance of the feature : Intended for businesses who only wants to send announcements to their clients/recipients and doesnt require responses.
Current behavior : No capability to set up OB SMS to be read only from recipient's end
Brand : Telus Business…
1 vote -
Option to report issue to existing case instead of creating a new case.
It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support staff that already have a case open for exiting problem.
2 votes -
Double dialing
one of the users has a carpal tunnel, if the call was not answered it will dial again the number the second time
1 vote -
Name screening feature
To avoid spam calls, when customer is calling the specific number customer should provide their full name and if no name was given the call will be automatically disconnect
2 votes -
Increase primary members for a call queue
Increase the numbers to more than 10
4 votes -
Manage external apps or URLs for incoming calls - add option for "external calls only"
We use the option to provide pop up information (website) about the customer for our customer care team and it is really usefull. The issue is the URL is opened for every incoming call, including internal ones.Is it possible to add the option so the internal calls can be excluded (I mean the external app or the URL is not activated for internal calls but still work for external calls)?oWould be nice to have the option available for RC Phone and RC Web/App so the option is there for whatever the app user use.
1 vote -
Preferred contacts
it would be great to have preferred contacts that would ring through or allow message notifications even outside of scheduled work hours, while maintaining all other calls to go straight to voicemail.
1 vote -
Voicemail Notifications via phone call or SMS messages being sent on an interval until the message is viewed.
It is useful for users that are always on the go and have little time to browse through the list of voicemail notifications in the RC app or in their online account. A phone call or text message that is sent on an interval that will keep on notifying users until a voicemail message is viewed.
1 vote -
Hover over likes or hold it will show you liked it in the group
can’t see who likes a post or glip in mobile app can only see on desktop app
1 vote -
RC App Video quality Monitoring/Controls
- Addition of RCV/RCM Host Setting to set maximum FPS, resolution quality on screen sharing and video calls to adjust for network latency/lag. 2. In progress meeting control slider to adjust FPS and resolution on the fly. 3. FPS & resolution monitor in addition to network stats monitor during meetings. 4. Debug log download option for troubleshooting that pops up after the meeting satisfaction stars pop up appears, when selecting 3 or 4 stars. These would assist in User, Customer IT, and RC Support troubleshooting and meeting in progress adjustments.
5 votes -
Control Calls Using a Desk Phone With the Desktop App
Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not having a microphone with their computer, but find the desktop app's UI to be easier to understand and use than the desk phone's interface. It would be nice if it was possible to use the desktop app's interface to do things such as forward a call, put a caller on hold, and…
30 votes -
Automatically monitor a user
There is no ability to actively just monitor an extension. Our 20-year-old phone system had this ability. You type in the person's extension and whenever they are on the phone you silently monitor them, a very basic feature for a supervisor. On this "new' system, RingCentral, you have to wait till you see the extension is actively on a call and then click the Monitoring button. This is extremely inconvenient but also very ineffective as you can't do anything but sit there and stare at the extension or else you will miss the start of the call.
2 votes -
Delete contacts on mobile app
There's no delete button option on the mobile app for removing contactsTo delete the contact, you would need first to click on the edit button and remove the all entries like name, number and then save it. This entails more work than just having a delete option for example when long press on a particular personal or guest contact.
1 vote -
Allow downloading of call records through the app.
Downloading of call records through the RingCentral app instead of going to admin portal.
1 vote
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