2027 results found
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Missing extensions on Phone app within new RingCentral desktop UI
Submitting this idea request on behalf of customer, Crown Packaging: The new RingCentral desktop app UI is lacking detail in the "Phone" app. For example, the previous interface showed team member's extensions, but the new interface does not show that detail. The new Phone interface has a lot of blank white space. Rather than have all of that dead space, can the call detail area on the left be enlarged further to the right to be able to pull in the extension?
1 vote -
Enable RC App to access multiple Contacts folders from Exchange
We keep contacts in separate folders by category and need access to the all.
2 votes -
Turn off notification under Resource Center Tab in RingCentral App
The customer don't want to receive any notification about the update of the application. There should be an option to turn off notification about the "What new" on Rosource Center.
8 votes -
Update the article about "Log Out of RingCentral Phone for Desktop"
Customer called in and asked on how to log out his RC desktop app. The customer advised that he followed the instruction in support.ringcentral.com (https://support.ringcentral.com/article-v2/Log-Out-RingCentral-Phone-Desktop.html?brand=RC_US&product=RingCentral_Phone&language=en_US ), however, was not able to find the log-out button in Settings. Instead, we were able to find it in Display Picture (top -left of the app) then Sign-Out. Please update the article. Thank you!
2 votes -
Reverse the order of PERLs vs ERLs shown in the RC App dialog
When changing an emergency address with the RC Desktop application a dialog is shown with current Company ERLs and personal PERLs. Presently the Company ERLs are shown first followed by the PERLs.With hybrid work commonplace these days users often must switch between home and work addresses. PERLs are a convenient way to toggle this. Yet in the RC Desktop App the ERLs are shown first, followed by the PERLs (see attached image). In light of the Ray Baum Act E911 addresses for our work locations must now include a room number. We do not envision setting ERLs for every possible…
10 votes -
Pride flag emoji
Pride flag emoji / self explanatory
28 votes -
Unmerge Merged Call in RingCentral App
Unmerge Merged Call in RingCentral App
3 votes -
RingCentral MVP Mobile App Received Notifications Setting Should be Set to Always as the Default
This RingCentral user relies on the MVP mobile app. And, he wants the mobile app Settings > Receive Notification to always ring at all times. As of this time, the default setting is "When inactive"
2 votes -
Ability to Change Each Conversation Visually
It is hard to differentiate between conversations, visually, except for the side bar that indicates the name or group being spoken to. It would be extremely helpful to have the ability to change each conversation visually so that we would have visual cues that indicate which conversation with which we're about to communicate.An example would be to set Person A to have a blue background while Person B would have a green background with square watermarks. When the green background is seen, it's obvious you're not communicating with Person A or a whole office group message.Opportunities for miscommunication are likely…
1 vote -
Get rid of keyboard on desktop
Is there a way to completely remove the keyboard from the desktop? It's completely useless and takes up valuable viewing space. I have a phone right next to me. Thanks.
1 vote -
Compact RingCentral Desktop App
Being able to snap elements of the RingCentral app interface in and out to run it in a more focused/minimal way would be helpful as it does take up a fair bit more screen real estate compared to Slack, which we had previously used for messaging. I know we can zoom the interface view to use a smaller font but the current, monolithic interface still doesn’t lend itself to running in a more lightweight mode
2 votes -
Carrier information
I'd like to carrier the provider's name of the inbound and outgoing calls. I would like Carrier information or the ability to do it. I'm a fraud hunter and use RingCentral to put an end to it. I also would like to put flags on calls for future review without having some expensive CRM. The ringcentral app is the best and I want to make it even better plus safer for people. I report all my calls to Upstream via a bot I made on Discord. but I'd like something built in the platform to make it more accessible. It…
1 vote -
customer want to have the option to choose a specific extension to received text messages for a specific extension
customer want to have the option to choose a specific extension to received text messages for a specific extension
1 vote -
Customization of audio source in the RingCentral App
Is it possible to customize the softphone to process the audio stream differently? In case of language neutralization, we don’t want to send the support person’s audio stream directly over call. We instead want the translated stream to be passed over the call. It would require customization in the softphone. Will we have the option for such customizations in the softphone audio stream handling flow? Is the audio stream a dual channel?
1 vote -
Wants to install google plugins for all of his extension user.
He wants to do a silent install for all of his extensions not doing it one by one. So that the employees will not know that he is installing something.
1 vote -
Some would like separate apps for messaging and call
Some would like separate apps for messaging and call
1 vote -
Ability to send a message with website link
Allow customers to send a normal text message with website link or special characters such as dash (-) or email address.
2 votes -
Disable employees from calling out from the Main Phone Line
Hello, we noticed that our employees are able to manually change their calling out line (via the app and desktop). Can you disable this function so that employees can ONLY use the numbers that they were assigned? Although we tell them not to switch things on their ends, it still happens, and customers end up calling the wrong numbers since the Caller ID shows our private number on their end.
2 votes -
Enable iMac contacts to sync with Ring Central Desktop App.
Enable iMac contacts to sync with Ring Central Desktop App.
4 votes -
Team Admin Request within the app
Team, is it possible to add a feature to request to provide admin access to certain team's within the app itself.
1 vote
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