2028 results found
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Audio Input/Output setting in the Mobile app
Is there a way to make calls ring in a user's headphones when receiving calls to the mobile RingCentral app on an iPhone? It connects to the headphones after answering the call, but the initial ring happens aloud rather than in the connected headphones.
1 vote -
Need to have a colour scheme for people with Colourblindness
As a USER of RingCentral Service Web, we have a number of users who are colour blind. If a user has Achromatopsia this means most, if not all graphics are impossible to read. We can easily resolve this by using a similar process on Service Web and the RingCentral App, by using textures as well as colours. For example. Green Dots. Red Lines (diagonally) and orange lines (vertically). This will mean that the user can see the texture, even with no colour vision.Colour (color) blindness (colour vision deficiency, or CVD) affects approximately 1 in 12 men (8%) and 1 in…
46 votes -
Option in the RingCentral Application to tag a telemarketer texts or calls as Spam.
The customer wanted to have an option in the RingCentral app to directly tag telemarketers as Spam instead of blocking the number.
3 votes -
Company Fax Number should show at the bottom as an outbound calling number from the RC app
Wants to put the company fax number at the bottom of the outgoing caller number to avoid being selected to call out
1 vote -
Capalities to barge two admin on one user at the same time
It would be better to have at least 2 admin who can barge/whisper/ monitor on a user at the same time.
2 votes -
Need to answer and hold other calls without disconnecting current caller.
I have a call-in talk show. Every time I'm "on a call" and other callers ring in, when I click (ANSWER AND HOLD) it puts the "active" caller on hold rather than the new callers. This is a big problem on my side. Please help!
6 votes -
Open a url when answering a call from the mobile app
On the desktop app, I can add a url to open after I answer a call. For parity, I would like to be able to do the same on the Mobile app. Open a URL when I answer a call from the mobile app.
2 votes -
Make all wireless headphones compatible with RC apps
It would be nice if the RC mobile and desktop apps were compatible with ALL wireless/bluetooth headphones vs. the short list of headsets currently compatible. I have run into issues with 3 different pairs of bluetooth earbuds only working temporarily, and then inevitably run into issues. I do not want to wear a headset, and would prefer to answer calls using the RC desktop app using wireless headphones connected to by laptop via bluetooth.
5 votes -
Deletion of Voicemail Messages on the RC App for Voicemail Co-recipients
This could remove the confusion for the co-recipients in confirming if someone already checked the voicemail messages. In addition, reduce the workload for the co-recipients in manually asking the queue owner to delete the voicemail messages.
1 vote -
Phone Status Labels
It would be useful to have the ability to apply your own label to phone status. As an admin, I need to know why someone may be logged out of taking calls. The most necessary labels would be "Lunch" and "15 Minute Break". Doing this allows the administrators and co-workers to know why someone is not available. It may also be helpful to allow for scheduling this status as a user and an administrator. Thanks,Eric
2 votes -
Ability to receive sound notification even the RC App is on focus
customer sometimes just leaves the app and pc open so in case he receives a message, he still wants to be notified even when the app and conversation is already open
2 votes -
Increase primary members for a call queue
Increase the numbers to more than 10
3 votes -
Bulk remove the profile picture on selected user extension
A feature that can remove the profile picture on multiple user extension
1 vote -
Feature wherein if a call came in to a specific call queue it will going to pop up a specific web page.
This will be beneficial for users that needs to provide specific information to the callers of the said queue.
1 vote -
Providing an option when a user is not included in the company directory in managing TEAM CHAT
As mentioned earlier, I've come across a system bug that affects the entire setup. To illustrate, I'm an admin who has created a team chat and added users. Some of these users are listed in the company directory, while others aren't (I unchecked a box in the admin portal). Now, for those who aren't in the company directory, their names don't show the three dots, meaning that you can't delete them or grant them admin permissions. As for those listed in the company directory, everything works smoothly. This issue needs immediate attention and a prompt fix. Let's escalate it ASAP!…
1 vote -
Organize more button on dial pad
More button 3 dots on dial pad transfer button is just below the record, always mistakenly press the record button when transferring
1 vote -
add custom emojis
It would be helpful to add custom emojis or a logo to a text message.
14 votes -
Text message prompt instead of a voicemail
Can we have a way to be prompted for a text message instead of prompting for a voicemail if someone is not available? It will be much better to have this feature other than a verbal announcement.
1 vote -
Fax cover sheet Templates with a drop down menu
Hi there, When I am faxing, in the notes section, I type the same message to all the doctors that I am sending new patient correspondence letters to. I don't want to have to copy and paste that same message over and over again. I want to create a template and choose it as a drop down in the notes section (if that makes sense). I am going to give you an example below of what I type to every doctor when sending faxes. __________________________________________________Hello,We hope you and your team are having a fantastic afternoon! ;-)Please see attached correspondence…
1 vote -
Capability to change the User Status using the Pop-up dialer of RC App.
This will be beneficial for the users when they need to change the user status while the RC App is running in the background.
1 vote
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