103 results found
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Add "share screen" option to chat/teams in new RC app
This may be the largest user complaint. "how do I share my screen with someone?" Simply put a share screen option in the chat or teams next to the video and call button. People do NOT understand the video call will do the same thing.Make the share screen button auto start the share screen feature as well.Yes, this is basically coping Teams. But the lack of this ONE button drives ALL of my users to Teams.
3 votes -
sms back up
add an option in how to back up SMS/MMS messages.
1 vote -
Call Queue ring status/ availability customization
Allow users to quickly turn on or off their call queue ring status so they will not be disturbed during meetings/ breaks rather than completely removing themselves from the queue. A quick on and off feature in the RC App or the Phone application or the ability to schedule when their phone won’t ring during certain times in advance.
1 vote -
Universal App
Please create ONE UNIVERSAL APP. The reason being, GLIP is not the best functioning desktop app in this bundle of apps. To get through my day I have to use RingCentral Meetings, RingCentral Phone, RingCentral for Outlook (desktop program), and RingCentral widget for Gmail to include Google Calendar application. GLIP does not receive outbound calls as well as the other apps mentioned nor does it integrate well with other apps and programs that a business may use to schedule RC video and Conf. calls. Please create ONE app for the desktop, ONE app for the mobile phone/device, and ONE widget…
1 vote -
display the incoming caller ID display on the Ring Central App.
That way I can see the name of the person calling.
2 votes -
Cnam request
I would like a call ID name for outbound calls as 'KYZEN'
1 vote -
Keyboard only call transfers
I would like to be able to transfer calls with Ring Central Application without having to use a mouse. There are hot keys but you are still forced to use a mouse to transfer calls.
1 vote -
Retrieve faxes in the past
Healthcare company has to have HIPAA compliance and viewing faxes from email isn't an option. We have to go in RingCentral portal to view the attachments. As the result, all the past faxes (probably the past 2-3 years) need to be saved somewhere on the server to be able to retrieve it if necessary.
1 vote -
Add hotkeys to the new RC app to take incoming calls.
Add hotkeys to the new RC app to take incoming calls. this is useful and convenient for the users who are doing multi tasking.
2 votes -
Forward fax to multiple recipient
I know we can forward fax to multiple users via email but what we would like to happen is to forward it to their RC inbox instead of the email. Scenario : Agent will login to his RC phone app, and from their he should be able to receive faxes from a different extension or call queue for ease of access. Thanks!
4 votes -
add a "ding" for text
When we use the text feature to text each other in the office, there is no audio "ding" notifying a user that they have a text. This makes the feature untimely as a result because the person receiving the message often doesn't notice it.
1 vote -
Feature Request: Mute Glip Notification for Teams Messages
Currently, there is a way to turn off notifications for certain Teams on Glip (RC Unified app). However, even though the notifications are turned off, the Team messages are still showing up. As a result, there should be a way to mute Team messages on Glip so that even the number of messages don't show up
1 vote -
1 vote
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Get rid of entry and exit sounds in desktop app for RingCentral Meetings
There needs to be an option to toggle off the "ding-dong" and exiting sounds for each attendee of a meeting in RingCentral Meetings for the desktop app. It is wildly annoying as the leader of a meeting to be bombarded by those sounds over and over and not have the option to turn them off.
1 vote -
Fix the call dropping when switching to BlueTooth
I also would like to see a fix for the dropped calls every time you connect to Bluetooth. This reduces my mobility in the field as I know if I turn on my truck and the phone connects I will instantly lose the call. That more than anything is frustrating about RingCentral.
1 vote -
Integration with Hubspot
Any idea if you will be looking to integrate with Hubspot in the future?https://www.hubspot.com/
2 votes -
Click-to-dial functionality within RC App
Need click to dial to function with the integrated app. RC Phone web browser integration is currently the only option
4 votes -
Allow all calls to be forwarded to a mobile phone/voicemail box
I would like to have the ability to have all calls forwarded to my personal mobile phone and voicemail so that I don't have to go through the RingCentral app to access voicemails.
1 vote -
Please allow simple adding of contacts from recent calls
Currently the desktop application doesnt allow the simple option of adding recent calls to my contacts
2 votes -
Show phone text history list
A list of senders in the detail area when you click text button in the left column (like you have for voicemail and fax already) was in the RC Phone app, miss it in the upgrade.
1 vote
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