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238 results found

  1. From RC App, when I go to Phone > Calls to check the call history, I want the Call and Text icons to be available. When I hover over my cursor to my External Contacts from Call History, it only shows Message and Video even if they don't use RingCentral App.

    When viewing the phone app and communicating with someone who doesn't have RingCentral, users want the ability to communicate directly (call or text) instead of being notified to encourage contacts to become RingCentral users.

    In the Voicemail, if someone just called and left a message. I would like to…

    3 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  2. Creating a feature request on customer's behalf as requested which will allow users to have every call's transcription to be automatically downloaded on their devices

    2 votes

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  3. In the RingEx desktop app under Call Rules and Voicemail you can 'Forward all calls'. We've been advised by Ring Tech Support that this does not work if the incoming call comes via a Call Queue. This could be misleading if a user expects this to work and does not test first.

    Could this either be changed so call queue calls are also forwarded or at least the description of 'Forward all calls' be annotated to advise as such.

    5 votes

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  4. Wanted to be able to add or remove numbers from the Caller ID list when calling from the RingCentral application

    1 vote

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  5. Allow administrators to lock users' emergency response locations. To prevent user’s from accidentally selecting the wrong address. We won’t know that a user has selected an incorrect Emergency Response Location until we receive an alert that a user has called 911 and an incorrect location has been provided to Emergency Services.

    2 votes

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  6. Customer would like to see an integration with RingSense and FileVine to push call summaries back to call records

    5 votes

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  7. Ability to change number in Click to Dial (Google Chrome Extension)

    1 vote

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  8. Ability to FLIP a call from the desktop application to the deskphone prior to the receiving party connecting. As is currently designed, the CALL FLIP can ONLY occur after the call has been connected. The problem with this is that once a call has been FLIPPED, hold music will play. This is very distracting to the party being called and does NOT provide for a smooth transfer. It should appear seamless to the party being called and not disrupted with hold music.

    1 vote

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  9. dial a number pause then dial an extension, for example 250-xxx-xxx, ext . 1234

    5 votes

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  10. Wanted to set up an option or permission that no one outside their office network or VPN that can login to the RingCentral desktop application. No one can use their home network if someone is using a home network or outside their office network.
    It should only allow the users to login within their office network only.

    5 votes

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  11. To be able to stay logged in on my Ext but be able to answer calls and receive notifications from multiple extensions. The current design only allows to switch from one Ext to another but the other Ext. won't stay logged in. Notification will only show after switching Extensions

    2 votes

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  12. Customer wants to add customize fields on his contacts. Which includes status and last date it was modified.

    2 votes

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  13. Ability to see the Actual location or address of the caller not just the location number.

    1 vote

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  14. Internal call transfer should show internal user extension name or extension number for cold transfer

    2 votes

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  15. Ability to transcribe Call recordings in the past. Customer would like to transcribe their previous call recordings.

    1 vote

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  16. Admin ability to disable the AI feature on company account.

    1 vote

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  17. when the user clicked the Call logs > Edit > Clicked the box to "Select All" It will only select the logs that it is CURRENTLY on the screen and he has to scroll down to select more.

    1 vote

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  18. As of now, users can only record up to 2 minutes of audio message. Users have to send multiple audio recordings if the message exceeds to 2 minutes.
    The audio message sent needs to have and adjustable playback speed and have it always start playing in the last speed used.

    1 vote

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  19. Hi team,

    please add an email button that can be used to send mails to to the contact in the call history (if the callee is a known contact with email provided). Please add the same email button on the contact view. The button should trigger to open the default intalled mail client and add the callee's mail in the "to" field.

    3 votes

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  20. Unlike RC Meeting, RingCentral Video doesn't allow the administrator of a meeting to change the name of a participant during the meeting

    2 votes

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