521 results found
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RC app call logs
Hi,
Please add a feature that allows the other user like a SuperAdmin to see the call logs of the users on the account not only from the Admin portal but also to the RingCentral apps.
5 votes -
To have an Optical Character Recognition feature
Option to have an Optical Character Recognition (OCR) feature that reads handwritten documents and sends them as a file.
1 vote -
RingCentral Video : display upcoming meetings without any calendar integration
Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible
20 votes -
Option to show/hide Workflows and Workspace tabs under roles settings.
an option you can enable on the backend to allow us to show or hide the Workflows and Workspace tabs in the role settings? I know this can be done on a per-account basis by hiding the options below the "More" button, but I am looking for a role-based setting.
1 vote -
Turn off the other extensions notifications when switching extension
Turn off the other extensions notifications when switching extension
3 votes -
RC desktop app "Always on Top" feature for Text messaging
Customer would like to have the "Always on Top" feature with RC desktop app for text messaging. Currently the "always on top" feature is only available with RC desktop app dial pad. The customer is having challenges with the text messaging notiication with the current RC desktop app
2 votes -
A PREDICTIVE DIALING SYSTEM FOR DOMESTIC AND INTERNATIONAL NUMBER
A PREDICTIVE DIALING SYSTEM APP FOR DOMESTIC AND INTERNATIONAL NUMBER
1 vote -
call log to be able to get reports for all the calls that they received from all time
call log to be able to get reports for all the calls that they received from all time
1 vote -
Customer wants to have the option to turn off the Mobile App
The customer wants to have the option to restrict his users from logging into the mobile app.
1 vote -
Google WorkSpace calendar sync with RC mobile app for iPhone
Customer would like to sync the Google Workspace Calendar with RingCentral mobile app for iPhone. Currently this feature is only avaiable with Android devices
1 vote -
Ability to Remove Users from Default Teams
We would like to request that super admins be granted the ability to remove users from default teams. Currently, this process requires multiple steps in the admin portal, but allowing super admins to perform it directly would save time and reduce delays.
1 vote -
settings options to separate queue calls vs direct calls ringtone
we need settings options to separate queue calls vs direct calls ringtone
7 votes -
Disable dial pad pop out
Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.
30 votes -
Poly Lens Integration with RingCentral
Plantronics Hub was retired by HP/Poly. Going forward we need to be able to use Poly Lens for our Poly headsets when using the RingCentral app on PC. Eventually our Poly headsets will not work correctly and we are already using a Band-Aid with unsupported software to make our headsets work with RingCentral. Using these headsets with the HID option doesn't work properly (headset buttons don't work properly), so we will definitely need the Poly Lens route soon.
1 vote -
Export RingCentral Chat History for Transition to Zoom
We are transitioning our phones from RingCentral to Zoom, and several users would like the ability to export their chat history directly from RingCentral. Currently, the only workaround is for users to manually select all chat messages (CTRL + A) and copy-paste them into Notepad, which is time-consuming and inefficient. Providing a native export option for chat history would greatly improve the user experience during platform transitions.
1 vote -
App Size Too Big
The size of the app is rather large. When you update the app version, the system keeps the previous version of the app which adds to the issue. Would like the system to automatically uninstall the old version of the app or override the old version so there are not multiple instances.
4 votes -
HUD - Ability to hide active call information (inbound and outbound )
able to hide all informatin of a call
1 vote -
Enable and Disable Call Recording per device
We plan to do call recording for some calls and I know the calls are recorded to the profile of the user that initiates the recording but can that be changed? For example, can we have the default location for it to save to be on a server? Since the calls need ot be saved, we didn't want to rely on someone having to move them manually and possibly forgetting.
Also, is there a way to prevent call recording on the mobile app but allow it on the desktop and hard phone?
2 votes -
adjust volume on AI TAKING NOTES
Able to adjust the volume of AI taking notes announcement
3 votes -
Custom Themes in RC App
Add more themes to the whole thing, pink, hot pink, make it more girly
3 votes
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