340 results found
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Disable user access to "Leave Team" in the RingCentral App.
The customer has requested the ability to restrict users from leaving teams within the RingCentral app. They would like to disable this option to maintain team structure and communication consistency.
1 vote -
Cold transfer should show who transferred the call
Internal call transfer should show internal user extension name or extension number for cold transfer
5 votes -
include the caller's phone number in the call log details on the mobile app.
The mobile phone details are currently only displaying the name, city, and state, but not the phone number. We need the phone number to be included when viewing the call details on the mobile app.
4 votes -
Automated Transition Plan: Legacy App to RingCentral App
Automated Transition Plan: Legacy App to RingCentral App
- Notification Implementation:
A system-generated notification is triggered when an agent logs into the legacy RingCentral Phone app.
The notification includes:
• Expiration notice: “The Legacy RingCentral Phone app will no longer be supported as of [Date].”• Upgrade benefits: Briefly highlight key benefits of the new app (e.g., enhanced performance, modern UI, advanced features).
• Prompt for Update: “Click Update Now to seamlessly transition to the latest RingCentral App!”
- Seamless Auto-Update Process:
• Upon clicking "Update Now":
Legacy app auto-uninstall: The system automatically removes the legacy app to prevent redundancy.• New…
4 votes -
Images category within folders under Message on mobile app
In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.
1 vote -
Images category within folders under Message on mobile app
In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.
1 vote -
Ability to disable File Upload Feature in RingCX Digital Chat
Requesting an option or ability to disable the file upload feature in RingCX Digital Chat, as it poses significant security risks such as malware, spyware, and numerous other threats.
1 vote -
Ability to switch between multiple RingCentral accounts within the application
Ability to switch between multiple RingCentral accounts within the application
Currently, the customer has four RingCentral accounts but is only allowed to switch between three at a time.1 vote -
Downloading multiple PDF files on fax machine
Customer would like to have the option to download multiple PDFs from their fax machine
6 votes -
On iPhone, when sign out the app,do not send me notifications if there's an incoming call.
Annoying notification when on vacation.
1 vote -
Automatic (Silent) Monitoring
We are looking for an option to automatically do (Silent) Monitoring in RingCentral app and deskphones
1 vote -
Incoming 2nd call to be forward directly to user/third party number/ call queue
Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the call queue or third party number. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.
7 votes -
AI Notes/Transcription for CRM Loxo
AI Notes/Transcription should also work for Google extensions and for CRMs like Loxo.
1 vote -
Adaptive Multi-Language Transcription
We propose implementing an advanced transcription feature that can automatically adapt to different languages. This functionality would enable our software to:
- Detect and identify multiple languages within a single conversation or recording
- Seamlessly switch between languages during transcription
- Provide accurate transcripts for multilingual content
- Support a wide range of languages and dialects
- Offer real-time language adaptation for live transcription
This feature would greatly enhance our platform's versatility and appeal to a global user base, improving accessibility and communication across language barriers.
4 votes -
email client in RC app like Zoom
Would it be possible to bring an external email client into the RC desktop application to check and send emails from the client without having to go to a different email client. The Zoom application doe s offer this feature.
1 vote -
Able to select default region in the RingCentral mobile app
Able to select default region in the RingCentral mobile app. Currently we can change the region but after sometime or closing the mobile app it will revert back to UK/US. I want the region we select be the default.
1 vote -
Ability to Sync the details (ext. number & ext. name) of all RC extensions to MS Teams Direct Routing
Current Behavior:
RC extension number shows up as 'external' on MS Teams app when users dial the extension number.Desired Behavior:
RC extension's number and name to sync to MS Teams app so users can easily identify the each other.3 votes -
Email notification if agent is logged out from RC App.
To send an email notification if a user is logged out from the RingCentral App.
3 votes -
Shortcuts
Allow the app to interface with Apple shortcuts to allow automation like turning app calls silencing off and on based on physical location.
1 vote -
Merging calls with IOS phones
When merging calls using the ring central app on an IOS phone, it locks the screen of the IOS. It would be great if we can avoid the screen from locking when merging the calls.
3 votes
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