2027 results found
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Option to minimize video meeting without it disappearing on the screen // Mac User
Is there anyway we can add a feature in a video meeting, on desktop, and minimize the video so it "sticks" so I can multitask?
In the old version you would click the minimize button on a mac and the video would "stick" as a small screen and then you could multitask.6 votes -
show presence inside "Search" bar
right now, presence for user / recipient of message will show after clicking on their name once searched. would like to see the presence show in the "Search" bar without needing to click on user
1 vote -
Reports: Voicemail Filter with the ability to listen to other extension voicemails.
Can you add a filter for voicemails under the reports tab? After you select a specific extension you can filter by several factors under "types of calls" but not voicemail. This would be a nice feature for when an agent is out sick or vacation. Also, can you allow a superadmin to listen to said voicemail you filter? Thanks!
4 votes -
Ensure that side panel doesn't cover main chat area
The side panel covers the main chat area unless the app window is set very wide. For me, the app has to take up over half of my working screen before it allows both the side panel and main panel to be fully viewable. This problem did not occur for the first 2 years or so that I used RC; it just began on 2/22/22. Prior to that date, the window allowed both panels to be fully visible, regardless of app window width.
3 votes -
ATT Office at Hand Voicemail Message must contain callers information and custom forwading greeting
Customer wants an option where they can hear the caller's name and phone number during the voicemail announcement if the caller did not provide it on the actual voicemail message The customer doesn't want to use call logs, email notification, or applications to view the callers' number or name.Also wants a feature that if they receive a voicemail and they want to forward it to another user, they want an option to record their own message advising the recipient that they are forwarding the voicemail
1 vote -
SMS on/off settings
I enjoy using the Ring Cental texting option on my phone/desktop during work hours but I do not want to receive text messages after work hours. I would like to have a setting that would allow me to only receive text messages during a particular time (IE: 9AM - 5PM similar to the phone setting). If I am unable to do this, I will have to stop using the app for this purpose.
5 votes -
Remove or disconnect the added HID headset from RingCentral app
Need to remove the connected HID headset from the RingCentral app. Need a disconnect or remove button from RingCentral app's headset settings.
1 vote -
Allow texting from any number that is in use
We communicate with our customers almost exclusively via text, including mms. We believe it's important to text with our customers from the area code they are familiar with. For instance, if our customer is in Miami, we want to be able to text them from our 305 number. This is currently not possible for some reason. The functionality exists in other platforms like grasshopper for instance. Please make this happen. It will allow us to do significantly more business. Thank you.
John Burtch
Founder
Florida Man AC
FloridaManAC.com2 votes -
Auto open for the dial pad on RC App
have a setting for the dial pad to be opened at all times
2 votes -
Conference Call - See all connected users
Would be nice if we could press a button in the rc app to see the people connected to a conference call.
6 votes -
Enable functionality to disable link previews for an entire organisation/tenancy
Right now, there is functionality to disable link previews on a per user basis via the RC mobile app. This is helpful with a very small and tech savvy user base, but with a larger organisation this is not practical. This suggestion is to allow this default link preview behavior to be turned off on an organisation/tenancy wide basis.
13 votes -
Number instead of red dot for Windows desktop app chat notification
Instead of seeing how many new messages were received, it just shows a red dot in the RC Taskbar icon. Could we please have the option to make that a number again?
18 votes -
Incoming Fax Organization
The ability to sort received faxes into buckets. i.e. read, processed, to-be-reviewed, etc.
3 votes -
Add longer louder Notification sounds
I am hard of hearing and use the longest loudest sounds for incoming texts. Please add sounds similar to Alarm on iPhone. Thank you!
3 votes -
# Outbound Connected calls KPI
For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).
4 votes -
111 votes
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Remove Auto Log SMS to end user
I am looking to remove the \"Auto log SMS\" feature from the end user - I want this feature to only be enabled on an or level
2 votes -
Add notification if a customer reached 75% of their sms
The reason why the customer would like it to be 75% and not 90% is that they would like to be sure to avoid any extra charges on top of what they have.
1 vote -
Speakerphone/handsfree option while phone is ringing.
While this feature somehow comes and goes on the app because it worked for years and now all of a sudden it stopped working. Now when I use my work cell phone with the Ringcentral app to call a customer, the speakerphone button is grayed out and I can not use it until the phone call is connected. My business and myself would greatly benefit with having a hands-free and speakerphone option during the whole call from the time the call is made just like any other app I have ever used in my life. It severely slows down my…
1 vote -
Push a notification when someone's presence is available
Settings -> notification: add a setting option to set special reminders for certain contacts's available presence, click 'Edit' button in this setting option will open a edit dialog, in this dialog, user can remove or add contact. sSave step1 settings, when these contacts's presence changes to available, a notification will be pushed to the user
9 votes
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