2028 results found
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"ignore" button on Google Extension sends call to voicemail and is linked to the RC App?
When you have the google extension and the RC App opened and that a call comes in, if you click on "ignore" on the google extension the RC App will still keep ringing and you have to also click on "send to voicemail" on the Rc app. Is it possible to link both apps and if "ignore" is clicked on the Google extension it also sends it to voicemail on the RC App.
1 vote -
Add Home Screen with Favorites or HUD to Android and iOS app
currently when I want to call a co-worker from the Android/iOS app I have to either memorize their extension, search their name in our company contacts, or scroll through the company contacts to find them.Adding a Home Screen or even the HUD from the desktop app would allow me to call my most commonly contacted people without taking the extra steps of finding them.
7 votes -
Allow all posts to be deleted from a 'Team' in the RC client
CurrentlyYou can create any number of 'Teams' (chat channels) but if you want to delete posts from those chats you have to manually delete each post one-by-one.ProposedCan we have a facility where the administrator of a 'Team' channel can delete all posts and contents of a channel in one step. We would have an option to delete every post, file / attachment or pinned item' in a channel whilst keeping the channel and it's members.Optionally a system were we could multi-select items from the channel and then press 'Delete' would be ideal.MotivationIn some of my Teams we want to remove…
4 votes -
Call Queue Lineup
Urgently requesting a feature in which we can view all incoming calls within our queue at once. A "Call lineup" of sorts where all the calls that are awaiting pickup are listed so we know how many more calls need to be answered within a specific time-frame. There is no feature in the app to do this, and even within the admin portal, there still is no way to view how many incoming calls are happening simultaneously.
4 votes -
For SMS, settings to set the default phone number and group text checkbox
When sending an SMS, the app will not let you set a default phone number to send the SMS from.Every time my team opens the app, they must choose the correct phone number to text From, before sending a text.This does not exist in RingCentral, I've talked to their support several times.
5 votes -
Ring Groups to Ring on App
Ring Groups must ring on app. Essential for executive assistants.Ridiculous this is not already a standard
6 votes -
Allow RingCentral App to Receive Intercom Calls
Useful for easier communication with remote users
13 votes -
A notification for Android watch
I want my notification to be forwarded to my android watch
5 votes -
The ability to prevent update the task definition (title, team, category, assignees, due date-time, repeat, complete when, color tag, de...
...scription) for everyone but creator.. To have the ability, to define only by creator, if the task definition is able or not, to be modified by the non-creator.In case if the flag=false/disabled the edit function is disabled for non-creator users.
1 vote -
Snipping tool for Message
Many times its handy to send a quick snapshot of what is on your monitor with a fellow worker. A snipping tool plugin within message would make this easier than using the print screen button or the windows snipping tool.
1 vote -
vCard
On my iPhone, I am able to essentially add myself and all of my info as a contact and can text that to others. Please add this virtual business card feature to the RingCentral app so we can text folks all of our information. Thank you.
18 votes -
Ability to toggle "Tips" on/off for new users of the RingCentral App
Toggling 'Tips' on and off from the Resource Center within the application would benefit more advanced computer users that don't require (or want) a tutorial through the application's usage/features.
18 votes -
Allow Use of any Number as Caller ID by Any User from Any Site
We would like to the ability to use any number we own in our system as caller ID for any user, regardless of which site they are associated with. When Multi-Site settings are in use, only numbers associated with Company Site can be shared across the system for use as caller ID.
40 votes -
Per-user outbound caller ID list customization and search feature.
We have 281 company numbers and it would be nice if we could customize the outbound caller ID list list on a per-user basis so that users would only see the numbers they need to call out of. Currently, they have to wade through every single company number to choose the one they want. We can set the default one for them with a template, but some users regularly need to make calls from multiple company numbers. A search feature would also be nice in the RingCentral app on desktop app and RingCentral Mobile apps when selecting a "Call from:"…
46 votes -
Remove Minimum Threshold for Recording a call (<60 seconds currently)
I was told by support that call duration that are less then 60 seconds are not recorded. This minimum should be removed as all calls should be recorded when call recording feature is turned on. There can definitely be calls that have duration that are less then 60 seconds but still important for them to be recorded.
4 votes -
Change presence and queue call availability from tray icon in Windows RC Desktop App
Should be able to right-click the RC App tray icon, in Windows, and select your presence status along with being able to accept queue calls. Instead users are required to fully open the RC App and change the status by selecting their profile avatar and choosing a status. This functionality is available with Microsoft Teams and other UCaaS solutions. Currently users have 2 options when right-clicking the tray icon (Bring to front and Quit).
1 vote -
Recovery of deleted workspace notes
Recovery of deleted workspace notes
2 votes -
Hide Tasks In Conversation Option
Use Tasks for assignments and not clutter up the Messages/Conversations which can be used for immediate info sharing while the tasks can be on a separate page. Notifications of Task Due can be in Messages but not the whole box. This should be an option to hide from the Messages but still have in the Task/ Calendar so that we have a choice.
1 vote -
Customize options in phone tab on mobile app
Currently, when you hit the phone button on the app, it brings up 3 tabs. Dialpad, recents, voicemail. Allow the ability to decide which way you would like it to be seen. for example, allow recents to be the default instead of dialpad. It allows for quick access to recent calls. it is less clicks then hitting quick contacts, then hit the person, then hit call or message.
1 vote -
Call handling parity on Android and iOS
As a RingCentral customer, we've noticed some differences in incoming call behavior when using Android v iOS phonesFor example on Android, incoming calls to the mobile number are prioritised over calls made on the app.My understanding is that for iOS, RingCentral have utilised the CallingKit. It would be great to see Android include better call integration.
10 votes
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