Call Queue Lineup
Urgently requesting a feature in which we can view all incoming calls within our queue at once. A "Call lineup" of sorts where all the calls that are awaiting pickup are listed so we know how many more calls need to be answered within a specific time-frame. There is no feature in the app to do this, and even within the admin portal, there still is no way to view how many incoming calls are happening simultaneously.
4
votes
Caroline
shared this idea
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Joey Jr
commented
I would like to have a feature that allows us to view incoming calls in a call queue. However, this feature may only be available in certain scenarios, such as calling directly to a user extension number.