238 results found
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Give admins the ability to disable external messaging for specific users
It would be great for external messaging could be controlled at a user level. For instance we might want sales to have the ability to utilize this feature, but not engineers. Currently I don't see a way to restrict this at that level. It is ether on or off.
Also, the ability to see what users are sending and receiving externally.
1 vote -
redirect calls to another extension even when call waiting is switched off
Ability to redirect calls to another extension even when call waiting is switched off
1 vote -
1 vote
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Remove company name from top of desktop window and add status message
I would like to see my Status Message so I don't forget to change it. I don't need to see my Company name at the top.
1 vote -
Requesting to have a feature on app that they can use for new hire employees to listen to a live call for training purposes.
Requesting to have a feature on app that they can use for new hire employees to listen to a live call for training purposes. Not specifically a call monitoring/HUD but other way to share calls for them to do a side by side training for new hires call center agents.
2 votes -
the RingCentral app opens two windows during three-way calls, causing confusion and usability problems.
User reported that when making calls using the RingCentral app, two windows open simultaneously.
The first window displays six options: Mute, dial pad, speaker, add, hold, transfer, record video, and carrier and merge.The second window, which appears more active, shows an ongoing timer and the caller's number. and displays speaker, video, mute, ringcentral, end, and dial pad and merge
Both windows show merge but only the other merge on the first screen works
The user suggested to have the greyed out merge button remove so that it doesn't create confusion for RingCentral app users.
See attached screenshot for reference.
1 vote -
Decline call at the same time in Desk phone and RingCentral Application
Decline call at the same time in Desk phone and RingCentral Application
for my service, i have desk phone, mobile app and desktop app setup for RingCentral. When get a call, if I shoot to choose decline, send to voicemail or silence on one device. The other devices keep ringing. Need this so that action is on all devices.
3 votes -
Ability for the RC app to identify where the call is coming from
It would be better if the RingCentral app will have additional feature or capability. The ability for the RC app to identify where the call is coming from like the location, city and state.
1 vote -
Caller ID selection for REX Dynamics 365 integration
Currently in the native REX app, users can manually select the caller ID. Currently in the Dynamics 365 integration this option is missing and users have to make the change on the native REX app.
2 votes -
Calls and SPAM Protection similar to HIYA
A feature that automatically detects robocalls, suspicious numbers, or altered Caller IDs. This functionality, similar to HIYA, would notify us if a call is suspicious, potentially spam, or a robocall, helping to prevent these types of calls from reaching our line.
2 votes -
Ability to Switch calls more than twice to multiple devices
Currently, you can only Switch calls twice and it won't allow you anymore on your third attempt to switch the call.
1 vote -
Ability to answer phone calls when computer screen is lock
To have the ability to answer phone calls even if the computer Screen is lock
1 vote -
Separation of activities of Paired RC app and Desk Phone
Customer would like to separate the activities of Desk Phone and RC App when they are paired. If the customer receives a call, if deskphone is set to ring first, there should be no effect on the RC app.
1 vote -
Show user availability in call history
When checking call history for missed calls etc. we would appreciate to show user's availability status LED like in the chat window to see if it makes sense to call back or if the person is currently not available, on another call or perhaps inactive.
1 vote -
Message button in active call window to directly access chat with calling user
Add a button to the active call window to be able to directly send a chat message (beside the "normal" buttons like mute etc.) to the user on the phone (as long as he/she is a RC user) or at least to directly jump to the related direct chat with the user.
1 vote -
Disable emergency response location banner update
Disable the emergency response location banner update and only advise once.
1 vote -
RingCentral Application to Control Notification
Don't show other call notification on external phone while using RingCentral Application
1 vote -
A phone button that divert and undivert calls from 3rd party number for convinience
client want to get a call divert button available just simply pressing a button on their phone
currently calls from main number goes to call queueif this button is enable calls from main number goes their 3rd party answering service.
On behalf of ken partner id 58684 for Trost Law - Ram from Ring Central
2 votes -
Bulk Re-Sync Users to Microsoft Direct Routing
We request the development of a feature that allows for the bulk re-syncing of users to Microsoft Direct Routing as part of the integration with RingCentral. This enhancement is intended to extend the current "Presence Sync" functionality, which is presently only available for the embedded RingCentral app within Microsoft Teams.
The "Presence Sync" feature currently enables the synchronization of user presence between Microsoft Teams and RingCentral; however, it is limited to the embedded RingCentral app within MS Teams. There is no functionality available for users utilizing Microsoft Direct Routing.
2 votes -
Status Display on Cell Phone and Desktop App
For both the cell phone and desktop app when you are in the phone section it should display status of internal users whether someone is on the phone, available or not available. Similar to how it does when you are in the message section. It should also display this status on the app if the user is using their app or a desktop phone.
2 votes
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