405 results found
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Automatic Meeting
Once a customer gets a call, an automatic meeting should be created for troubleshooting.
1 vote -
Make the "Set Status Message" more visible to what it is set to.
Make the "Set Status Message" more visible to what it is set to. Similar to what Outlook does when you have your out of office message active. I often forget to clear my status after returning to the office.
9 votes -
Add a Sound When a Call Ends in the Desktop App
Please add an option to turn on a sound queue when a phone call ends on the Ring Central Desktop app. I can never tell when a call has ended without clicking on the RC app after the call to make sure the call isn't still going. Have already had this happen a couple of times when I thought the other person ended the call and we both heard each other having separate conversations in the background.
2 votes -
3 votes
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Avaya Cloud Office App version for ARM system
Can we request for ACO App version for Windows ARM system?
5 votes -
Multiple Device Log - In per User Extension using Ring Central App
We kindly request the consideration of expanding the current limitation of simultaneous device logins per extension from two to a range of five to ten authorized users. This enhancement would significantly improve the convenience and productivity of our development team, facilitating efficient collaboration and streamlined workflows. By enabling a greater number of authorized devices to be connected concurrently, our developers would have the flexibility to seamlessly access and work on projects from various locations or devices, fostering a more dynamic and agile development environment.
12 votes -
Set preferred date or duration to automatically delete the call recording
Set a date or duration to automatically delete the call recording
4 votes -
blocked outbound caller ID being tagged as spam
When users select the "Blocked" number as their outbound caller ID, recipients often see the caller ID as "11111" or the call is marked as spam. As a result, the majority of recipients do not answer these calls, leading to communication disruptions and inefficiencies.
Implement a feature that allows the option to whitelist "Blocked" Caller IDs to prevent them from being tagged as spam by recipients' phone systems. This ensures that calls made with a "Blocked" Caller ID appear legitimate and are not automatically declined by the recipient.
15 votes -
AI Notes is automatically turning off after logging back in
AI Notes is automatically turning off after logging back in
Currently the data is stored locally. Local storage gets purged when user logs out. A future release will update the setting to persist across endpoints and login sessions.
1 vote -
Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts
Businesses have their own IT who manage the applications installed on the agent's devices, it will be easy if some settings on the RingCentral phone app. can be configured on the Super Admin side that will apply to all of the users, like turning off the product alerts which it is asking for users to download the new RingCentral desktop app. which they are avoiding for the agents to install unnecessary application that is not required for the business.
14 votes -
Attaching files to messages in the RingCentral app
Modify Attachment size limits for RingCentral messaging per user. Currently defaulted to 5GB.
2 votes -
Click-to-Dial Options
Options to proceed or cancel the click-to-dial instead of automatically dialing the number when clicked.
2 votes -
Request for Customizable Duration of Pop-Up Notifications in RingCentral App
The customer would like the ability to customize the duration for how long the pop-up message notification remains visible in their RingCentral app.
3 votes -
Disable the "send the call to voicemail" feature in the RingCentral app.
The customer requested to disable the "send the call to voicemail" feature in the RingCentral app. Since the new feature reacts differently. After a recent update, the “Voicemail” button still sends the call to voicemail, but it plays the voicemail through your designated speakers.
1 vote -
Options to customize the forward and reply option when receiving a call in RingEX
Options to customize the forward and reply option when receiving a call in RingEX.
1 vote -
Swipe option to leave a VM or send an Automatic mesasge
Have an option to :
when a call comes in, have a button to send to VM
when a call comes in, have a button to send a text (with various messages like, "Can't talk right now, I'll call you back shortly".2 votes -
Accept multiple calls using User Extension
It will be very useful if the user extension can accept multiple calls.
Call waiting feature should able to answer or handle multiple calls not to limit for two calls at the same time.1 vote -
Show caller ID name with caller number in the RC app for mobile.
Show caller ID name with caller number in the RC app for mobile.
5 votes -
Option to navigate to Apps and install apps
Within the RingCentral app, users have the option to navigate to Apps and install apps. Customer would like to have an option to disable app feature.
1 vote -
incoming call respond
It will be much better if we can customized the 5 automated message from reply option whenever we received incoming calls from the app.
1 vote
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