645 results found
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Change Keyboard Shortcuts in BTCW App
Change Keyboard Shortcuts in BTCW App
BT Feature Request: Change Keyboard Shortcuts in BTCW App
Details : to have a more intuitive options in changing the keyboard shortcuts since it was not indicated in the app what to do to update the keys or edit it
Expected Behavior: To allow easy to understand change to edit the keyboard shortcuts
Brand : BT Business
1 vote -
Display Caller ID Name and Phone Number in HUD for Monitored Calls
Currently when a user receives a call, the user monitoring the call only sees the caller ID name and not the phone number displayed in the HUD.
We would like to propose a feature to allow both the caller ID name and the phone number to be displayed in the HUD when monitoring calls. This would give users more complete caller information at a glance, which could improve monitoring efficiency and usability.
2 votes -
Add Option to Convert “Report an Issue” Submissions into Support Cases (RingCentral App)
Product: RingCentral App
Customer Statement:
Currently, when users report an issue using the “Report an Issue” feature in the RingCentral app, it generates a Customer Feedback case in Salesforce. These cases are automatically closed and are primarily used by RingCentral app specialists for log collection and internal analysis. As a result, reported issues are not actively investigated unless the user separately contacts support or submits a web case.Problem Statement:
Users expect that reporting an issue through the app will result in investigation and follow-up. However, the current behavior does not create an actionable support case, leading to confusion and…1 vote -
Option to Disable Account Validation
At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.
9 votes -
increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted)
It would be great to increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted) to be able to view the old messages from the RingCentral app.
3 votes -
Busy Buttons and Call Queues showing on the RingCental application
I would like the Queue Calls and DND- Busy buttons moved from Features to the main screen, similar to the phone shown in this screenshot. I don't need a HUD as you always say, but I need to have an option on the application that shows what needs...
1 vote -
Allow Users to change the vibration pattern
In the mobile app, specifically on android, I would like to be able to change how the phone vibrates when receiving an incoming call. Currently, the vibration pattern is too subtle. I would like it to vibrate the same way that incoming cell phone calls vibrate, but being able to change the patter in the app would accomplish this as well.
1 vote -
Scheduled time to auto-delete AI Transcripts
Add option and/or ability to set scheduled auto-delete of AI Transcripts/Notes
4 votes -
Directory Synchronization for RingCX and CCRN Numbers
Current Limitation:
The administrative interface for RingEX Service Web currently provides a "Publish/Unpublish" toggle; however, the system architecture treats all RingCX and CCRN-associated numbers as globally visible. Consequently, the user-defined publish state is not honored, and these numbers remain searchable within the RingCentral Application (RCApp).Proposed Functional Correction
Enable the synchronization of the existing "Publish/Unpublish" toggle on the RingEX Service Web with the RCApp directory service. The system must be updated to ensure that any RingCX or CCRN number set to an "Unpublished" state is filtered out of all search results within the application.
Business Justification
The inability to suppress…0 votes -
Delete task from the Main window only.
For example, I create a task, it's displayed in the main window and appears in the tasks on the right. If I want to delete it in the main window so it doesn't get in the way, I press 3 and there's a "delete task" option. But then the task is also deleted from the task list.
Is it possible to add an option in the three dots, besides "delete task" "delete task notification"?
3 votes -
Option to send a Message to another user or group in the account and tag it with a high-priority alert until the message is viewed.
This option is beneficial for important messages as it will continuously alert the other user or group.
1 vote -
headset remote desktop
Allow or expand the recommended headset and include the HX Gaming headset to work with the Remote Desktop app.
1 vote -
An option to set DND for 30 minutes or one hour for lunch break
So we don't forget to turn off DND
1 vote -
Include the Poly Voyager 50 headset in RingCentral's recommended headset
Please include the Poly Voyager 50 headset in RingCentral's recommended headset since it doesn't recognize the microphone properly.
1 vote -
Sale / Sharing of personal data enabled by default.
Sale / Sharing of personal data appears to be enabled by default. Shouldn't Ring Central PROTECT users from computer data mining.
1 vote -
guest user to get notification when someone send a message
guest member to get notification when someone send a message on there group.
1 vote -
Voicemail playback Speakerphone (speaker) icon in my Android (for example) app is not clear whether speaker is on or off.
Speaker icon turns Blue when ON but the speaker icon when OFF is simply a white version of the same icon. It should be a speaker with an X next to it or through it when OFF so it can be better determined if speaker is active.
This is regarding the Android RingCentral app. I don't know how it looks in the IOS app.
Thanks for listening.
1 vote -
Export RingCentral Chat History for Transition to Zoom
We are transitioning our phones from RingCentral to Zoom, and several users would like the ability to export their chat history directly from RingCentral. Currently, the only workaround is for users to manually select all chat messages (CTRL + A) and copy-paste them into Notepad, which is time-consuming and inefficient. Providing a native export option for chat history would greatly improve the user experience during platform transitions.
2 votes -
HUD - Ability to hide active call information (inbound and outbound )
able to hide all informatin of a call
2 votes -
Bulk Download Files and Documents sent in the RC App
It would be very convenient if there will be an option to download the files or documents sent through the RC app in Bulk since the current option to download the files in Workspace is one at a time. It will be difficult to download all of them especially if the stored files were accumulated for 5 years or more.
1 vote
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