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  1. In behalf of customer, they would want to have an option on RingCentral for Salesforce softphone for "Ringtone and notification source" under Audio Settings the same as what we have with RingCentral app.

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  2. on ring settings to select which ringcentral app to answer incoming call, whether to answer the call on mobile app or desktop app

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  3. Driving Mode, give us a toggle for driving mode to reply to RingCentral messages and sms messages while driving.

    Allow user to set automatic message to reply to incoming RingCentral messages or SMS text messages while driving. Make it an editable message to be customized by the user to fit the circumstance.

    Example response: I'm driving right now and unable to respond, I'll reply as soon as it is safe to do so.

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  4. In the Text inbox and Call Log, only the name of the contact appears, it should show the phone number as well when the contact has been added.

    Also, the Telephone, Text, Contact+ Icons should be a bit bigger and maybe color coded where ever they are located. Navigation will be easier for users with multiple screens.

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  5. I need to be setup a number of phone extensions to not be able to call outside the building.
    Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.

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  6. We recently enabled a security setting to lock our computers after 5 minutes of inactivity. While other apps recognize that a call is in progress (like Teams), it seems RC is not able to perform that keep alive function.

    Is it possible to configure RC keep Windows from locking while a call is in progress? Thanks!

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  7. Ability to remove additional information (i) on received / missed calls on the call logs in the ring central app.

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  8. Customer would like to receive reminder or setup a reminder in the Ringcentral app and receive notification through SMS

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  9. Have the option or ability to turn off the dropdown menu to select another number when the User or auto-receptionist send SMS using the RingCentral app/web

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  10. Our company was set up with 3-digit speed dials for some of our affiliate locations. The current Ring Central app does not allow us to "look up" or view these speed dials. As such, the user has to know the 3-digit code for the specific location in order to use it. These speed dials should be able to be searched like when searching for another user, where one can type either the name or Ring Central brigs up available/possible options as the user starts typing number digits. Below are samples of how the search works today for both alpha and…

    1 vote

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  11. Scheduled outbound calls without video

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  12. Asking for a dialer that automatically changes the outbound caller id depending on the area code they will be dialing.

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  13. Ability to change the contact contact profile color that is randomly assigned by the system.

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  14. 1 vote

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  15. Allow a ring notification to be the phone camera flashing, without sound. I've tried to use the Android system to do this but apparently it does not see a RingCentral app call as a "notification"

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  16. The RingCentral app currently recognises .HEIC/.HEIF images as attachments and if the other user wants to open/view the image, they have to click Download the file (treated as an attachment).
    Going forward there would be more and more devices t hat use these formats so I believe it would be useful to get prepared.
    It might also apply for the .HEVC video formats.
    The suggestion is to have the RingCentral App to process and display them as native images in the chat.

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  17. Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible

    Would be practical for users that often get 2,3,4 calls at a time (executive assistants, receptionnits). For now, they need to click on the 'calls on hold' icon to see the list of calls on hold. And the order of these calls seem to change from time to time.

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  18. it will be more convenient if customer will be able to access the voicemail by dialing his number and extension using external phone number

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  19. Option to monitor application or number added to call handling of a user.

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  20. So, I am also able to replicate the issue on my end. It seems to be specific to Samsung phones or maybe android in general, but we have been able to test with Samsung and iPhone. When a user tries to transfer a call using the mobile application via the keypad option the call is dropped. I made the same test call from the desktop application and the call transfers no problem (transfer to external line in my testing). So long as the user transfers the call using the items searchable in the directory it transfers fine. I believe this…

    1 vote

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