redirect calls to another extension even when call waiting is switched off
Ability to redirect calls to another extension even when call waiting is switched off
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Nathalie
shared this idea
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Nathalie
commented
In the admin portal when "call waiting" under "phone" is OFF in a user ext, second calls do not follow the configured "when no one answers, send to ext.."). So second calls are not redirected.
Customer woud like call waiting to be OFF, but for any 2nd calls to be automatically directed to another extension without any actions from the agents