2028 results found
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Delete company contact from RingCentral app
I suggest to have a delete option be added on the RingCentral app contacts especially for deleting company contacts.
8 votes -
Sort participant list by various options
Participant sort list seems random, should be able to sort by alpha, surname, who's unmuted/talking, etc. Seems to be a huge missing feature. Additionally, the fact that the participant list seems to randomly change order is problematic when trying to use the list.
4 votes -
Include Team Description in right-hand sidebar of Mac Messaging Client
I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: the Team/Room Description that used to show up in the right hand pane (and contained helpful info and links for the room) is no longer there. Seems you can get to it by way of the three dots in the upper left but that is far less useful than having it right there upon arriving at the room.It would be incredibly helpful to have that back for immediate orientation for folks joining a room.
10 votes -
Ability to turn off "What's New" Promotions
My company has been using RingCentral for many years. Every time I use the app, I get interrupted in the process of performing a task by a "click here to..." notification. Not only am I fully aware of the features of RC, it is becoming burdensome to try to even make a phone call. In-app-window notifications such as this should be able to be turned off in settings.
3 votes -
Bell Schedule Tones and Alarm Tones
Please create the ability to schedule alarm tones for schools to switch classes, as well as evacuation tones for drills or true emergencies.
1 vote -
Add option to 'block and delete' phone numbers
It is more efficient to block and delete a phone number with one click, instead of one click to block, then one click to delete.
3 votes -
Forward calls from Shared Line to RC app, as is already working for desktop phones
We have an edge case where a Shared Line Group is ideal and a few users that would like to be able to accept calls that are forwarded to a Shared Line Group on their soft phones. This currently only works for desktop phones.
6 votes -
Further develop the RC Workspace to be as good as RC phone space.
We use many platforms/apps for many different functions. These platforms have changed throughout the years but there will always be a need for the following. Communications platform, Tasks and project platform, Client database... among others. If Ring Central could further develop their Workspace area it would allow us to consolidate two or three platforms into RC. SPECIFICS ::From an outsider perspective it feels that "Tasks" were an after thought to the system... which is completely understandable. However, if RC could move further into the development of this area as well as team communication (chat boards) they would be the only…
1 vote -
Current Status under Username
Status dots next to the Users names are too small and Users that are color blind are having a hard time, is there a way to make Users status appear under their name. See attachment. Thanks
10 votes -
Make Status Visible in the Dialer and Contacts Lists
The status feature (Available, On a Call, In a Meeting, DND, etc.) is a great feature but currently only shows in the messaging section and when you open a contacts profile in the RingCentral desktop app.This makes it essentially useless for us as our main use of the RingCentral app is for making/receiving voice calls.I am requesting that the status be made visible in the following locations in the RingCentral app:Main searchBrowsing contacts list (without opening profile)Searching contacts in DialerSearching contacts when transferring or conferencing a callMost importantly, we need to be able to see this status when transferring calls…
14 votes -
Missed call in Super Admin Ext 301
we have an IVR which feeds off to a user (Dial-By Ext Ext. 406) this user is set NOT to ring and has a long custom voicemail asking clients to use DTMF tones to locate an advisor or return to the main menu.it appears a lot of the missed calls which I am not part of any group to received incoming calls.
2 votes -
RingCentral.exe invoking Powershell
Why does RingCentral.exe invoke powershell. You do know that this is considered malicious activity by next generation endpoint protection.
2 votes -
Add button that opens third party URL from the soft phone and web applications
It would help us if we could allow the user to click a button from the interface they make/receive calls on to open our application directly from their RingCentral device.
3 votes -
Allow Mobile app login for Announcement Only ext
Goal: Record & change announcement on the go.Idea 1: Allow direct login to announcement Only ext on the mobile app. User can then record directly from the app.Benefit: It would be very beneficial to be able to update announcements on the go through the mobile app without having to sit down by a PC & log in to change the announcement.Alternate Idea: Enable phone call in method to update the announcement. User would dial a phone number to login & authenticate. User would then be able to listen to current announcement or change announcement.
1 vote -
Template for Intercom and Presence setting
Whenever there's a new user, the admin will need to configure the intercom and presence one by one. IT will be helpful to just apply a template for it.
35 votes -
Synchronize the dial-by-name directory and the MVP contact list
Alleviate the need to maintain dial-by-name contacts in multiple places. Ensure that dial-by-name contacts are the same for callers and MVP users.
1 vote -
Outbound Caller ID Drop-down Alphabetical
Allow the outbound caller ID drop-down to be sorted alphabetically. It is this way in the mobile app but not the desktop app.
17 votes -
Ring Central Message Email Summary
I would like to have a Ring Central Message Email Summary whenever I receive an email from the RingCentral app.
4 votes -
Option Not to Launch RC Application after Installation
I would like to be able to select an option to not open the RC application after installation as this causes confusion for my end users.
9 votes -
Showing A List Of Scheduled Video Meetings In New App
I do not want to connect my Outlook calendar to the new app but I do want to see my scheduled video calls listed under Meetings. I can see them in your web portal and loved how I could see them in your old RC Meetings app. Please figure out a way to allow users to see their scheduled video meetings listed in the new app without having to go to Outlook (or Google Calendar).
12 votes
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