1937 results found
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Be able to delete missed video calls in app
its annoying to see on dashboard
2 votes -
RC Audio Attachments - make a way to listen from RC
RC Classic gave you the option to listen to an audio file right from RC. With the new update we are having to download the file before listening. With our company using audio files a lot this is making it more time consuming for us to have to download the file first.
4 votes -
Increase Hud to 200 Users
For phone-heavy companies, it is important to be able to look up an extension easily, as well as view their status
5 votes -
Dedicated Fax button on sidebar, so can go from adding contact to sending a fax without extra clicks
Once you add a contact, you need to click fax on the sidebar to be able to generate a new fax. There should be a + on the sidebar to be able to fax from any of the sidebar options
1 vote -
Allow Call Answer | Ignore | Send to VM from Notification of RC App
This functionality is missing from the full RC App that the RC Phone for Desktop App has. It is vital for those who work in the Remote Desktop environment to easily access these functions. Currently, the notification does not allow interaction and we are required to minimize the RD to get to the app and answer the call.
4 votes -
Use scanner directly when composing a fax like it was on the previous version of the app.
the "office@hand Phone" app allowed the user to send a fax by either choosing a file to attach or scanning the document dirctly into the body of the message. The new "At&T office@hand" does not give the option to scan directy for the fax. this basicly makes it an email. The option to scan directly to the fax is needed to simplify the process.
2 votes -
choose which users/extensions will be archived
choose which users/extensions will be archived verses all of them
9 votes -
Include Site Column on Bulk Upload Template
Include site Column on Bulk Upload Template will help partners /Admin to include the Site where the users will be assigned to.
1 vote -
Separate Inbound and Outbound Calls in Call History in the RC app
I would like 2 bars to be added under Call History with Inbound Calls and one with outbound calls, just like there is all calls, missed calls, and call recordings
3 votes -
Ability for federated accounts to share Pooled Global Office Minutes
When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.
4 votes -
Add the ability to pin a banner image and message on the top of a Glip team.
We would like the ability to pin a company message and image that does not scroll up. We want to make every employee aware of company guidelines on social edict before they post.
8 votes -
Update Presence Status to show when online and not just within the app
Allowing the status to show when online and not just within the app will provide full insight into employees/coworkers actual availability which was a feature that was extremely useful in Skype. Currently just showing when someone is within the app is misleading as to when colleagues are actually online and available.
4 votes -
Include Site Numbers in Company Directory - multisite setup
We have DIDs assigned as site numbers, and these represent the main line number for the given site/branch. Users within our company would like to be able to easily look up a branch and call the main line number. I would be happy enough if I could just manually add entries to the Company Directory. I'd like these entries to appear when searcing within the GLIP, or when using a physical desk phone.
6 votes -
Add way to link a task to a specific Voicemail
It would be great to be able to assign/forward/make notes on a specific voicemail so that once you listen to it, you can tie an action item/team member/date/task to the actual voicemail. Currently adding tasks/messages/notes among team members seems confusing. Sometimes they only belong to you, other places they go to the team, but there is no way to follow up with a specific VM or client.
1 vote -
Mobile app contact presence should be unified and consistent across all apps
There is a different experience in contact presence in each app. The mobile app shows a colored symbol when you search for and select a user or a persistent status shows if you have a conversation started or when you add to quick contacts. It would be useful if company contact list showed all contact presence. The office 365 Chrome extension is a good example of what the presence list should look like in all apps.
4 votes -
Messaging: Convert User to Guest
Example: a user leaves a company but they want to retain their conversation history and still have the ability to communicate with other agents in their former company. Looking for a way for admins to convert users from agents to guests. This would allow the user extension to be deleted from the account but not delete the users history and still allow them to use the product with just Guest features.
10 votes -
Move time stamp so it is not hidden under the emoji menu
When I hover over a message the time stamp is covered up on app when using PC. This makes it difficult to find messages at particular date/time when scrolling through a filtered search.
5 votes -
Airpods not working on the desktop rc app
the desktop rc app is not supporting the airpods but before it works with the old app
1 vote -
Automatically delete the email address after deleting the extension for promotional items or marketing
Deleting extensions does not seem to delete the email address on the marketing automation database which is causing issues with the users email server.
2 votes -
Add call queues to Ring Central app company contacts.
In the company contacts list in the Ring Central Desktop app, you can only see users, you need to be able to see & call your company call queues from this app, just like you can in the other RC apps.
3 votes
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