Messaging: Convert User to Guest
Example: a user leaves a company but they want to retain their conversation history and still have the ability to communicate with other agents in their former company. Looking for a way for admins to convert users from agents to guests. This would allow the user extension to be deleted from the account but not delete the users history and still allow them to use the product with just Guest features.
PADEN
shared this idea
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John
commented
Currently we cannot convert a current employee into a guest. Not all business relationships end poorly, so we need some form of an exit strategy as employee movement happens. Currently the only option is to use a different email address or let the former employee continue using the domain email which also gives them access to pretty much everything in the account. So give folks a graceful way to exit a company but maintain the realtionship without forcing the former employee/business partner to sign up again with a entirely different email address.