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166 results found

  1. Add support for Multi-tenant Citrix VXI support for the Embedded Dialer

    Add support for Multi-tenant Citrix VXI support for the Embedded Dialer

    1 vote

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  2. IVR If caller doesn't press anything it should just play 1 time or it should be customized

    If caller doesn't press anything it should just play 1 time or it should be customized.

    1 vote

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  3. Key presses for Breaks

    Customer wanted to have a feature that will allow his and his team to have a key press on the phone that automatically transfer calls to Voicemail during breaks without creating custom rule.

    1 vote

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  4. Turned of when we send group text messages or broadcast a message

    Feature to turned of when we send group text messages or broadcast a message

    1 vote

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  5. DASHBOARD METRICS

    I would love to see a dashboard in the app for users that tracks their call stats. Call metrics are huge KPI. so for the day and customizable timeframe a screen that shows the number of calls (in / out) and a tally of total call time. Having to go to web portal, download a file, and add up call time via CSV file is just not it.

    1 vote

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  6. Feature to have two-factor auth like Microsoft two factor authenticator.

    The client wanted a feature from RingCentral to authentical 3rd party apps and website access, just like Microsoft Mobile Phone Authenticator App.

    1 vote

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