558 results found
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Dial by Searchfield
It would be useful, if it is possible to dial via the search-field. When I paste a Number there (oder put in in manually) and there is no contact and i press enter, nothing happens.
Instead of "nothing happens" it would be great, if it is a number (even if there is no contact), that it is dialed with the phone. So it is not neccessary to switch from Messages or Journal to the dialpad and paste the number there.
2 votes -
condensed space
I run 2 x 28". Two CRMs, outlook app, three browsers, PDF editor, Excel, Word, and Phone; at all times. the size of the phone app is critical.
I do not want it to cover any other app. see attached image
1 vote -
Get more integrations for interactions like Giphy
Get more integrations for interactions like Giphy
1 vote -
AI Assistant extensive notes
We have just recently started testing the AI functionality with RingCentral and we noticed that even though the notes are very accurate, they are also very short and miss a few quantitative data points we think would be interesting to have collected.
We are in the healthcare industry and some of those data points would include the Member ID, NPI, Date of Service, TIN, etc.
Are those settings we can change in the application to have some more extensive notes taken? Or is this feedback we can share for future development maybe?
3 votes -
Align Ring Count Settings with Audible Ringtone Across Devices
Currently, in RingCentral user ring settings, each “ring” is defined as 5 seconds of ring time. However, the audible ringtone pattern differs by device (e.g., desktop app, desk phones, mobile apps). For example, when a user sets their ring setting to 3 rings (15 seconds), they may hear 6 audible rings on the desktop app instead of 3. This inconsistency causes confusion for users who expect the audible ringtone count to match the configured ring count.
2 votes -
He wants the record button to be invisible to the users
The record button to be invisible to the users, all calls are still recorded though
2 votes -
RingCentral Integrated with MS Team routes SMS to MS Team Channel
SMS will be received by RIngCentral integrated with MS Teams, then the SMS should be routed to one of their MS Teams Channel
1 vote -
Support for Multiple Cameras in RingCentral Video
Allow participants to use more than one camera simultaneously in RingCentral Video meetings. This feature would enable users to display multiple angles or perspectives without relying on external software or multiple devices, improving flexibility for presentations, demonstrations, and professional setups.
1 vote -
Missing Caller Number in Shared Voicemails
Missing Caller Number in Shared Voicemails:
When voicemails are shared via message or email in the RingCentral app or admin dashboard, the caller’s phone number isn’t automatically included for callbacks. Our salesperson has to type it in manually. Is there a setting to enable this?3 votes -
Enabling Domain Auto-Aggregation
Enabling Domain Auto-Aggregation - Please add a "domain Auto-Aggregation" option, that would block all people from creating a "personal" RingCentral account using a corporately controlled domain email address.
1 vote -
RC App Pop Up Notification for Connection Issue
We would like to suggest a feature enhancement for the RingCentral app: a clear pop-up notification that alerts users immediately when the app loses internet connectivity. This notification would help users quickly identify connection issues that might affect call quality, message and call delivery, and overall app functionality.
A prominent pop-up alert would improve user awareness and reduce confusion during network interruptions.
Requestor: Kane Russell
Company: SYMBIO GLOBAL PTY LIMITED2 votes -
Keypad on ringcentral application to be sync on dial pad on desk phone
Keypad on ringcentral application to be sync on dial pad on desk phone
- Ability to press key on RingCentral Application/Web App that will sync with Yealink T46 and T48 physical desk phone while the phone is engaged with a call.1 vote -
AI Assistant - consolidate the number of times "AI is Taking Notes"
Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times
6 votes -
Forced hold when on call
Experiencing a reoccurring issue where sometimes calls will be forcefully placed on hold, and if you try to click the hold button to take the call off hold, it just puts the call right back on hold. Only temporary fix we've found is resetting app data.
1 vote -
When I'm on the desktop app and a second call comes in, please notify me silently.
When I'm on the desktop app and a second call comes in, please notify me silently. Now you are ringing over top of me talking to the first call. It's very loud and obtrusive. Thank you
1 vote -
Ability to add an admin to a team group created by a different user
As an admin on the account the admin should be able to have access to add admin to any user created group in the RingCentral App
1 vote -
Ability to change the information on the app call logs
Ability to be able to change the call log information on the app to show the name instead of just the number being dialed or dialling to.
1 vote -
Tagging Calls via Dialpad
Tagging Calls via Dialpad
When we are accepting calls on RingCentral, - is there a way to do a Press 1 / 2 after the caller hangs up, to then that number pressed is stored in RingCentral?
For example, we do a phone call, the caller hangs up, we press the number 1 on our Dial Pad, and then is that dial pad press stored in RingCentral anywhere?
Or is there another way to Tag a call via the dialpad after a call ends?
2 votes -
click-to-dial feature across various browsers without the necessity of installing the RingCentral extensions.
We would like to request the capability to utilize the click-to-dial feature across various browsers without the necessity of installing the RingCentral extensions. Implementing this would prevent the occurrence of dual dialers when calls are received through RingCentral sources.
2 votes -
Delete just call logs instead of deleting the call recordings on the RingCentral App
Currently on the RC App, deleting the Call Log entry may delete the recording, and vice versa. Our customer would like to keep the call recording but would like to delete call history on the RC App.
1 vote
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