645 results found
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Break out Rooms availability
Breakout rooms are currently scheduled to be available in Q2 of 2026.
1 vote -
Removing "Workspace" from RC app
It is not possible for an individual user to completely remove the "Workspace" feature tab from the RingCentral app interface. The tabs shown in the main navigation bar are a core part of the app's design and functionality, and there is no direct setting to hide or disable the "Workspace" tab itself.
3 votes -
Allow custom fields for calls (Tagging/Documenting)
The customer would like to customize their call recordings for documentation/organization purposes. For example, they would like a text field where they can label the call and recording according to their claim, so they can easily document and tag them.
This is very helpful for tracking and simplifying tasks and provides efficiency.
6 votes -
message data export
Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.
The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.
7 votes -
Add a discreet beep notification for call waiting on Android
Hello,
I would like to suggest an improvement for the RingCentral mobile app on Android.
Currently, when a second call comes in while you’re already on a call, the phone rings loudly, which can be disturbing both for the user and for the person on the line.It would be much better to have an option for a discreet beep notification, similar to how native Android calls or Microsoft Teams handle call waiting.
This would allow users to be aware of an incoming call without interrupting or distracting from the current conversation.Thank you for considering this enhancement!
3 votes -
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
10 votes -
RingCentral official integration app with FreshService.
RingCentral official integration app with FreshService. The current options are a paid app by Loyally and Zapier,
1 vote -
Option to Permanently Enable “Opt-Out” Message for Texts on RC app
Requesting the ability to permanently enable or turn on the “Opt-Out” message for SMS/Text within the RingCentral app. This feature would allow users to ensure that all outbound text messages automatically include the opt-out information, improving compliance with messaging regulations and reducing the need to manually add the opt-out message for each conversation.
Benefits of this feature:
Ensures consistent compliance with SMS opt-out regulations.
Saves time by eliminating the need to manually include the opt-out message.
Improves customer experience by clearly providing opt-out instructions in every message.
2 votes -
Ability to change color of FAVORITES, DIRECT MESSAGES and TEAMS folders
Right now it's possible to change the color of custom folders you create in the app.
Please make it possible to also edit the color of the default folders FAVORITES, DIRECT MESSAGES, TEAMS.1 vote -
Automated Task Creation & Daily Summary from Call Transcripts
Description:
We request the ability to automatically generate actionable tasks in the RingCentral app based on the task summaries identified in call transcripts.Use Case:
Currently, RingCentral transcribes and summarises calls, often including follow-up actions. However, converting these summaries into actual tasks within the app requires manual effort, which is time-consuming and can lead to missed follow-ups — especially on days with high call volume.Requested Features:
Automatic Task Creation
Automatically convert identified task summaries from call transcripts into tasks within the RingCentral app.
Tasks should be linked to the corresponding call/transcript for context.
Daily Call Summary Thread
Generate a…
2 votes -
RC app call logs
Hi,
Please add a feature that allows the other user like a SuperAdmin to see the call logs of the users on the account not only from the Admin portal but also to the RingCentral apps.
8 votes -
Assign a co-host before the meeting starts
Have an option to assign a co-host before the meeting starts, just in case the main host is unable to join the meeting.
3 votes -
Continue using the the RC desktop phone app
Since we only use RingCentral for phone calls, it would be beneficial if we could continue using the old phone app.
9 votes -
Keep "Available" status even when signed out of the RingCentral App
Please enable the 'Offline Presence' feature for my account/extension so my status can reflect call availability even when I am signed out of the app.
1 vote -
Outbound Caller ID Limitations
Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.
35 votes -
Upload Custom Voicemail Greeting
I believe in previous versions we could upload our own customized greetings. On version 25.4.2013.1236 Windows, (under Voicemail Greeting>Custom) it only allows you to record and download. You cannot upload a greeting. Please make this a feature to upload your own personal greeting.
2 votes -
Caller-ID Outbound Telephony for (paired) deskphone
Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.
This is not a good user experience when you are using especially a paired phone.
Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.
Or automatically adjust the own caller ID in the phone when pairing the phone?
6 votes -
Sign out option on the app for Message-only extension
Requesting the addition of a Sign Out option for Message-Only Extensions within the RingCentral mobile app.
We currently have a Message-Only Extension that I logged into using the RingCentral app on my Android smartphone. However, there is no available option to sign out from this extension, as the Sign Out button does not appear in the Profile Menu when using a Message-Only Extension, unlike with a regular user extension.
3 votes -
option to remove or customized tabs on Phone tab on RC app
have an option to remove or customized which tab should show when we click the phone tab, because previously only favorite tab is showing there but now HUD, notes and transcript is now showing .
1 vote -
Group text to everyone in the RingCentral desktop app
The customer would like to have a feature wherein he can just select each person/user from his contact list and send group messages.
1 vote
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