Current Situation:

In the RingCentral Windows app integrated with Microsoft Outlook, users can right-click a phone number in the body of an email to initiate a call using the softphone.
This feature is highly appreciated as it allows users to call clients directly from their signature phone numbers without additional steps.

Problem:

The ability to right-click and dial is not available for phone numbers in the subject line of emails.
Frequently, phone numbers are included in the subject line rather than the body, forcing users to manually copy and paste the number into the RingCentral app's dial pad, which is inconvenient.
Although the F6 shortcut allows dialing a highlighted number, it is not as intuitive and requires users to remember specific keyboard commands.

Proposed Solution:

Extend the right-click dialing functionality to include phone numbers in the subject line of emails within Outlook.
This enhancement would allow users to right-click on a phone number in the subject line and select "Call with RingCentral," just as they currently do in the email body.

Benefits:

Improves user efficiency by reducing the steps needed to make a call.
Enhances user satisfaction by providing a consistent and intuitive experience across different parts of an email.
Reduces the need for users to remember keyboard shortcuts or perform manual copy-paste actions.