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281 results found

  1. Ability to color code incoming and outbound contacts for calling and SMS functions when you have one extension managing multiple lines. This allows for visual ease and better organization within the company.

    1 vote
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  2. The ability to block a number in call queue that is currently block in a user extension so that the user will not able to receive the call from specific number from call queue.

    1 vote
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  3. DTMF tones BT Cloud
    Would like the ability to add pauses and DTMF tones within BT.

    5 votes
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  4. Add an information button after the caller's name to show the caller id. I need this for voicemail phone App. I have it on the computer but not the phone App.

    1 vote
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  5. Ability to provision multiple phones to one DL. Customer does not want hotdesking since once you use the phone for hotdesking, there is still a fee0

    3 votes
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  6. The customer is looking for a feature that will allow him to forward all his call from multiple phone numbers to his email without going in to user extension and made some changes to the call forwarding before the calls get forwarded to his email if no answer.

    2 votes
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  7. configure the voicemail to auto delete after x amount of days

    2 votes
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  8. Have the option to show the CNAM and the caller's name when making outgoing calls

    1 vote
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  9. On the Ring Icon for desktop app, please add a status icon or on the icon have it highlight around the box Green- active and Red- Dnd. There is no easy visual unless you have the full phone visible

    1 vote
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  10. Have the voicemail PIN updated on the phones real time.

    1 vote
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  11. Add outbound caller ID on the report when you download user list.

    1 vote
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  12. -BT CW user generates a video meeting link (i.e. https://video.cloudwork.bt.com/join/) they get redirected to a web page to join a meeting BT Cloud Work

    -RingCentral user generates a link for a RCV meeting and shares.
    -BT CW user clicks on the link (i.e. https://v.ringcentral.com/join/) they get redirected to the BT Cloud Work desktop app to pick it up and open the meeting

    Customer would like to easily join in the meeting even they used 1 company uses 2 separate organizations to conduct business RC direct and BT CW.

    As worked around copy the meeting URL (or meeting ID)

    1 vote
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  13. I am looking to integrate with one of our entities. I would like to create short dial codes to call users on the other phone system. For example, I want to be able to dial 5220 and it should automatically dial an outside number and pause and then dial ext 220.

    2 votes
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  14. This is for multi-site accounts where it will allow their IVR menu set up to show the dialed number of the customer so they can greet the customer based on the site that the customer is calling about.

    1 vote
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  15. Customer would like to have use RC mobile app dialer calling emergency hotline

    Current behavior: it redirected to native dialer of customer mobile device

    1 vote
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  16. Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.

    1 vote
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  17. Wish there was a global parameter and not having to touch each and every Poly set in setting up the Dial Timeout Configuration

    3 votes
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  18. Custom rule should stay enable whenever you make changes to it. Current behavior is on the existing rule changes made then it automatically tuns off. We need to manually enable it again. It should stay enabled

    1 vote
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  19. Make the Group Call Pickup feature available for MS Teams when it it integrated with RingCentral.
    Currently, the feature is only available for Desk phones.

    1 vote
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  20. My users began getting flooded with spam and robo calls and voicemails starting the week we moved to RingCentral from our old ShoreTel system with AT&T as a carrier. It is so bad that it feels like someone sold our number to spammers. I'm not sure if AT&T was doing something different to screen these calls, but I hope RingCentral can take global actions to fix this. I contacted RingCentral's friendly Tech Support and while they empathized with my concern, the best available fixes were to block 800- and toll-free numbers, to block calls without a caller ID, and to…

    2 votes
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