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264 results found

  1. Custom Rule Stay Enable

    Custom rule should stay enable whenever you make changes to it. Current behavior is on the existing rule changes made then it automatically tuns off. We need to manually enable it again. It should stay enabled

    1 vote
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    How important is this to you?

  2. Group Call Pickup

    Make the Group Call Pickup feature available for MS Teams when it it integrated with RingCentral.
    Currently, the feature is only available for Desk phones.

    1 vote
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  3. block spam and robo calls are disrupting our business

    My users began getting flooded with spam and robo calls and voicemails starting the week we moved to RingCentral from our old ShoreTel system with AT&T as a carrier. It is so bad that it feels like someone sold our number to spammers. I'm not sure if AT&T was doing something different to screen these calls, but I hope RingCentral can take global actions to fix this. I contacted RingCentral's friendly Tech Support and while they empathized with my concern, the best available fixes were to block 800- and toll-free numbers, to block calls without a caller ID, and to…

    2 votes
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  4. Voicemail will state the caller's number and time received first before playing the actual voicemail

    Voicemail will state the caller's number and time received first before playing the actual voicemail

    1 vote
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  5. Remember last used section on Teams app

    On the RingCentral Teams deskotp application, the RingCentral app does not remember the last used section when navigating away to other Teams apps/functionality. The RC Teams app always defaults to the Phone tab instead of the area I was previously in.

    2 votes
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  6. The customer would like to personalize signatures individually for users using their MRC email

    1 vote
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  7. Change the Contact information > MY PRIMARY NUMBER in the https://myringcentral.com/

    Change the Contact information > MY PRIMARY NUMBER in the https://myringcentral.com/ website to show as the user's direct number rather than the accounts main number. Changing the user's outbound caller id in the User Details doesn't appear to change this in the Contact information > MY PRIMARY NUMBER of the https://myringcentral.com/ website.

    2 votes
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  8. Outbound call pop up notification on application

    Brand: BT

    Please include an option to enable or disable the pop-up notification for accepting or rejecting outbound calls in the application. Currently, users must either accept or reject the call before it connects, but most customers prefer their outbound calls to go through automatically.

    1 vote
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  9. Report for unused numbers

    Generate a report of phone numbers that are assigned to each user that are not in use and don't have activity.

    3 votes
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  10. Prompt for the number being dialed

    Request to add option to have prompt for the number being dialed.

    2 votes
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  11. Allow Users to have access to the call-queue voicemail using the app even if they are not added to the co-recipient list

    1) Any voicemail left for the customer care call queue to go to customercare@dieterichbank.com and not to go to their personal email inbox. All members have access to this email address to access the voicemail emails.
    2) Customer Care voicemail queue in RingCentral app must stay accessible to all members.

    2 votes
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  12. Voicemail Email Notification Content Modification

    We would like to have an option to modify the content of the email we receive for voicemail notifications. The default voicemail notification sent via email contains personal and private information of our customers. We hope to find a way to edit this content to protect our customers' privacy.

    1 vote
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  13. Ability to merge two sites but retain individual directory assistance

    I want to combine two sites and still keep the white pages and directory assistance listing for both site.

    3 votes
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  14. The capability to disable voicemail totally and let the call ring until the caller decide to end the call.

    The capability to disable voicemail totally and let the call ring until the caller decide to end the call.

    1 vote
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  15. Ringsense Notes

    It would be helpful to have Ringsense Ai notes enabled for Ringsense users who did not meet the deadline for pre registration for RingSense

    1 vote
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  16. Requesting International number w/o having a physical address in requested Country

    Customer wants to request an international number, but the request keeps getting rejected because the documents that's being uploaded are invalid.
    The Customer advised that their setup is that they have purchased an office in Denmark, through an Office provider.
    The Customer wants to be able to request an international request with their setup.

    2 votes
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  17. ability to ignore intercom

    Need to have an option to ignore intercom calls

    3 votes
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  18. Enable Direct call announcement for external numbers

    When the Direct call announcement is switched on, the external number under the ring setting on the extension cannot receive/answer the call.

    2 votes
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  19. The customer would like to have the RingCentral archiver be used on the contact center account.

    1 vote
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  20. BT Cloud phones connect to external devices

    The customer wanted to connect their BT Cloud phones to a Ring Bell and a Bluetooth speaker so they could hear the phone's ringtone anytime they received an incoming call.

    2 votes
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