989 results found
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Holiday/Night Button
Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of several menus should be available. Not all businesses have regular hours, and circumstances sometimes dictate that the office is closed. Snowstorm? Fire across the street? My client's 20+ year old Toshiba PBX had a simple way to do this. Last person out would activate it OR it could be activated remotely through the voice menus.
85 votes -
Dial emergency number (911) from hot desk phone without logging in from a user extension
can still use hot desk phone when dialing an emergency number (911) without logging in from a user extension
1 vote -
Send recorded VM with one click instead of re-recording every generic VM.
As an optometry company we have to send out generic word by word VMs to any patients that don't answer for things like contacts being picked up. It would be awesome to have a system created where I could record the generic message and save it in RC and then whenever a patient doesn't answer the phone, instead of re-recording every time, I can just push a button and it will send out the pre-recorded message. That would save a lot of time with the amount of people being called in a day.
3 votes -
more members need access to VM boxes for call ques (only 15 now) co recepiants
VM boxes for call ques are currently restricted to no more than 15 members. We need at least 40-50 embers to be given access to each call que vm's box.
4 votes -
Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer
We have users that may be away from their desk or unable to answer a call that is transferred to them. Rather than having the call go to VM we would like it to go back to the person who transferred the call so they can then ask the caller if they would like to talk to someone else or if they would like voicemail. Then they can be transferred to another user that can help them or they can be transferred directly to the persons voicemail.
5 votes -
Payment Options
It is a violation of our state procurement law to us the government credit card for monthly services. Here are a few options that would be useful in this case: Allow governement agencies to establish a line of credit and pay via purchase order (live check of EFT) on the basic subscription level, PayPal, or reloadable gift cards. We want to keep this srvice, but may be forced to close the account because it is illegal to pay by credit card. We do not operate at $500 worth of business.
4 votes -
Increase the character limit of email addresses that receive faxes, texts, and voicemails
This would allow all users to receive faxes, texts, and voicemails that come into main phone lines.
2 votes -
Vulnerabilities for Polycom VVX and Trio
Would like to correcting the vulnerabilities being detected on the Polycom VoIP phones.
1 vote -
Automated greeting using non-human voice
This is going to sound a little nuts but with the rise of deep fakes and AI voice impersonation, I would like the ability to initially screen a call using something other than my actual voice. In other words, I get a ton of calls from potentially valid numbers but the vast majority of them end up being from a call center in a foreign country. I'd like to be able to basically say 'Hello, how can I help you?' using a computer voice. I would also like to be able to say, "Thanks but I am not interested." in…
4 votes -
Ability to call out on multiple lines per each phone device
Our situation. We have a four office personnel who work together to answer the phone all the calls that come in. Our company has two distinct phone numbers with two different area codes. We have two different area code numbers as clients we contact that are in a different State tend to never pick up an out-of-state number. The ideal situation on our phone device is to be able to select the particular line to call out from that area code. When we would like to contact a client in area code "A" any of the office personnel can select…
1 vote -
ABILITY TO CONTROL OUTGOING CALLS
WHEN I MAKE OUTGOING CALLS, THE PHONE WILL RING 10 TIMES AND THEN DISCONNECT. I WANT THE ABILITY TO HANG UP WHEN I HANG UP. CANNOT LEAVE VOICEMAIL OR DISCONNECT.
1 vote -
Put call queues to back in queue
There are only two options if the caller is in the queue too long, vm and disconnect. It should put them back in the queue. That should be an added feature. We do use vm due to liabilities so the caller just gets disconnected. No win for us.
1 vote -
Make the Line 2 ring when you are on-call on the Line 1 using Deskphone.
Currently we only seeing blinking light on the line 2 indicator if a 2nd call come in while you are on Line 1.
2 votes -
Integrate to Vagaro appt scheduling software when calls come in to bring up client info to book appt
Vagaro has 100s of thousands users ... when a caller calls the front desk to make an appt, the call could be linked to the existing clients record
2 votes -
Don't need to manual provision the device even the device was purchased outside RingCentral
Don't need to manual provision the device even the device was purchased outside RingCentral
3 votes -
integrate with Clixlo
I want to integrate RingCentral with Clixlo. This could add all fo my contacts easily from my CRM - Clixlo to RingCentral and allow Clixlo to use my number for automated texting in Clixlo workflows. Currently, I have to use Twilio to text through Clixlo.
1 vote -
Turn off option - Ringcentral answering immediately - MFA calls
I need an option that will stop ringcentral "answering" a call and putting it in its own sort of queue before the user connects -- it definitely answers straight away and when the user connects it is part way through the mfa code, often too far to get the code. Similar to this in the community forum https://community.ringcentral.com/questions/96318/compatibility-with-voice-calls-from-microsoft-mfa.html but with other companies - support has confirmed that it is not fixed and needs a feature request
3 votes -
HUB SPOT - would like to use click to dial - but it only dials out from the PC. Would like to have it dial out from the desk phone.
Everyone at our office would benefit from this.
2 votes -
would like highlighter feature added to format tab where you can underline & bold text
highlighter option when sending messages in app
1 vote -
Looking to have a SIP setting for the main line
wanting to be able to use the SIP phone to call out of our main line. I want to create a sip profile and specify the username as the ID that the user wants to use
2 votes
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