979 results found
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Show how long someone has had an "away" status
In other apps, such as Teams, if someone's status is "Away" or "Offline" it will show the last time they were available. It might say "last seen 19m ago" or something similar. Could we get this visibility in RingCentral? I've had managers ask me for this so they can see who is abusing their "Accept Queue Calls" toggle button.
2 votes -
Adjust Caller ID reader speed, VM retrieval from Deskphone.
When retrieving VM from Deskphone, the system voice reads the Date, Time, and Caller ID of the caller. The Date and Time portion is OK, but the Caller ID portion is a little to fast, and it is hard for most users to catch the number.
2 votes -
Call forward All from one device should update to the entire account
Currently, when call forward all is set on a polycom device, or another device on a licensed account, that call forward all only affects the reachability for that device, but calls will still come in to other devices on the same individual's account while forwarding from the device that has the CFA set.Setting call forward all on one device on the account should update it for the account.
6 votes -
busy on busy
In Europe it is quite normal that during a call a busy signal is sent to the next caller.Every customer we have brought onto the platform so far complains that the function is not available.Two other customers with 1000 subscribers each with a proof of concept require that busy on busy works otherwise they will not order the platform and switch to another provider.
21 votes -
Bug report: When an account is disabled or has only a disabled line, if in a queue it can disable the queue
We have experienced this on occasion-- someone would leave and their user either disabled or not would remain in a queue. Their previous phone (which had been reassigned) then acts disabled, even after reassignment and resync.The exact conditions this last time: parts user left, their phone was reassigned. The user was moved to the new parts queue and assigned the phone. The phone was renamed and then resynced.When the call queue was called, the phone would not ring. Only after the old user was removed from the queue would the queue ring the old user's phone.The old user had a…
1 vote -
Need to update the profile status when on call - RC phone
Need to update the profile status when on call - RC phone
1 vote -
want to have the option for the call recording be continued even they are on the conference call
customer want to have the option for the call recording be continued even they are on the conference call
2 votes -
Mitel Phones and Transferring using BLF/Line Key
Currently users that have Mitel phones are UNABLE to transfer from a Call Q and have the original caller ID sent. This DOES work if they transfer from the call Q and manually enter the 4 digit extension. Mitel users are used to having this feature so it would be GREAT to get this implemented as soon as possible on these devices.
3 votes -
Outbound call recording anouncement
Ability to turn off call recording anouncement when pressing *9 for personal phone calls.
4 votes -
Show Reference Button
A "Show Reference" Button would be a button that would show where any user is referenced. Weather that be in a call queue or if another user is routing their extension to the user in question.
1 vote -
Allow phone numbers separated by periods
Up until the most recent update, phone numbers separated by period could be dialed in the RC Phone app. Now when trying to dial these numbers, there is just an error message stating that the number is invalid.
2 votes -
Ability to see RingCentral user directory in Dynamics 365 RC App
We have integrated RingCentral with Dynamics 365 so our team members can answer calls directly inside Dynamics 365. When using the RingCentral app to transfer a call internally we can search anyone in the RingCentral directory. Unfortunately, we cannot do this when transferring a call while using the RingCentral app inside Dynamics 365. It only allows us to see personal contacts or contacts that are inside Dynamics 365. It would be awesome if we could see the RingCentral directory while using the app inside Dynamics 365. Right now we have to do a manual import of all data each day…
2 votes -
Stop the help bubbles
Please add an option to stop the help bubbles in the PC app. I know how to use the app and would like to not click on more things to click out of a bubble telling me where to go to make a call.
4 votes -
Ability for a member of a queue to send calls straight to voicemail
Sometimes we want a user in a sequential call queue to be able to send an incoming call straight to voicemail. What happens now is if a user declines a call, it moves to the next user in the queue as expected, but we'd like to have the option to send to voicemail when a call is declined rather than ring the next person in the queue.
7 votes -
Option to Include Ext number in Presence
Right now only the logged on user is diplayed on the Polycom phone. We need to add the extension as well. We recently had an emergency and a user picked up a nearby phone and made a page but he did not know the extension of the phone he was using.
2 votes -
RingCentral Tasks to HubSpot Tasks
On RingCentral, we use the chat to add tasks for everyone. I would love to be able to sync those tasks that are created in RC to then add a task in HubSpot so that it appears on my checklist for the day.
1 vote -
Automate Softphone Upgrade/Install
We are looking for a way to upgrade the RingCentral softphone application on user machines without user intervention. We had a previous ticket opened but was told that there was no way to do this at that time. We are trying to see if this is now feasible.
1 vote -
Different Ringtone for Transfers
Our parts manager isn't able to distinguish between inbound phone calls and direct transfer phone calls.
4 votes -
Press zero to repeat company greeting
Press zero to repeat the company greetingAs of the moment when you press Zero after the company greeting it only routes you to the operator extensionZero dialing is only working when you're on a user/group greeting
4 votes -
Display assigned extension number on phone screen
For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.
11 votes
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