503 results found
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Improve Cross-Carrier Communication for Call Routing Failures
Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.
2 votes -
Account Validation Prompt
The customer would like to get options to change the title of the account validation prompt from "Two-factor Authentication" to "Account Validation". This will help to avoid confusion from the customer.
1 vote -
Connect to all numbers including Iristel within Canada
To be able to connect to Iristel numbers within CA
1 vote -
Ability to request for the RingCentral to be whitelisted from other provider
Ability to request for the RingCentral to be whitelisted from other provider
1 vote -
2 caller ID
Set up 2 direct numbers for caller ID for the deskphone, where the customer has an option to do it on the physical phone.
1 vote -
Voicemail Email Notification Content Modification
We would like to have an option to modify the content of the email we receive for voicemail notifications. The default voicemail notification sent via email contains personal and private information of our customers. We hope to find a way to edit this content to protect our customers' privacy.
6 votes -
Increase the amount of folders available
We are only allowed 50 folders. We are a construction company and utilize one folder per active job. We need to be able to have no limit on folders as we cannot track our jobs past 50.
1 vote -
Full Page Live Chat Experience
Add a feature that allows users to generate a sharable link for a full-page live chat experience, rather than just a chat bubble. This would provide a more immersive and expansive chat interface for users.
2 votes -
delete default voicemail number
The customer wants to delete the default name and phone number from the voicemail settings when customizing voicemail greetings. When using this option, the RingCentral system calls the number you specify, and you simply follow the prompts to record your greeting. However, the details of the last person who used this feature remain saved, and there is currently no way to delete them unless you enter another number. The customer wants the option to delete these details without having to provide a new number.
1 vote -
Block Telemarketers/Telesales from Calling their Numbers
Block Telemarketers from calling their numbers.
3 votes -
provide training & video learning access using your provided polycom desk phone
Your training & video learning is great but I cannot find anywhere to learn about using the polycom desk phone you provide. We would benefit greatly from the same type of educational resources for this device.
1 vote -
Add an option to display the user's name for internal calls setting through the Web portal
Add an option to display the user's name for internal calls setting through the Web portal
2 votes -
Call screening for MS Teams
Call screening for MS Teams
1 vote -
2 conditions under if no one answers
2 conditions under if no one answers in one extension, in one custom rule. currently we can only have 1 condition in if no one answers, we can either forward the call or leave a voicemail but we cannot choose both at the same time on 1 rule.
1 vote -
Performance report for more accurate total number of calls
Add a column or option to find the total number of calls without counting calls that were transferred more than once.
10 votes -
Emails related to Message-Only Extensions should not direct recipients to login to the RC App
The current template used for email notifications for Message-Only extensions is directing the recipients use the RingCentral App, but the app is not compatible with that extension type.
1 vote -
Include in text email notifications what phone # the inbound text was sent to
It would be helpful if the phone # an incoming text was sent to were to be provided in the text email notifications. When an extension has multiple phone #'s assigned to it or if the inbound text happened to be directed to a Company phone # (or site) not on a user or message-only extension, there is no way to know what # the sender used, other than trying to figure it out through the company SMS/MMS log/report.
1 vote -
Modify view in Analytics
Customer wants to have the ability to modify view on analytics page with Super Admin and Non Super Admin users.
2 votes -
Support for Multiple Line Appearances on Desk Phones
Customer is using a Cisco 8851 that was manually provisioned, and is requesting the ability to configure multiple line appearances to allow the receptionist to handle multiple incoming calls simultaneously. Currently, this functionality is not supported on manually provisioned devices, limiting call-handling efficiency.
1 vote -
Add External Email for External guest communications
The customer wants to add an external email address that does not have an active RingCentral account for external guest communications. Currently, as per the article https://support.ringcentral.com/article-v2/Managing-your-domain-allowblock-list-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US, domains and email addresses without an active RingCentral account cannot be added.
2 votes
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