First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.

Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask an AI Receptionist to search the knowledge base and maybe get some information that way, but that requires knowing what I am looking for and is not part of a normal conversation. There does not appear to be a way to instruct the AI receptionist regarding how to use the knowledge base. What would be great is if I could take the instructions I give Ruby Receptionists for call handling and use that for instructions for the AI receptionist.

Third, I would like to provide more specific instructions than what can be figured manually. I kind of feel like RingCentral missed the point of using LLMs if users have to pick from only several skills or functions which are not what I want and I can't define my own skills, functions, or workflows. I want to be able to provide my own instructions.

For example, if the AI determines that it is a vendor calling (such as a RingCentral sales representative), they can tell the vendor we don't take calls from vendors and hang up, log the number to a callblock list and add the vendor to a blacklist.

For example, if the AI recognizes the name and number the caller is calling from or the caller provides their number, I would want the AI to recognize them (e.g. check a list of contacts) and make sure the spelling is correct in the transcript.

Or if a patent examiner calls and references a patent application number, I would want to be able to text a specific link to the attorney based on the number. I could provide a database and instructions to any normal LLM and they could create the link, but the AI Receptionist does not have that functionality.