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979 results found

  1. Numbers to be in numerical order

    I would really like the numbers in Ring Central when trying to choose new numbers to be in numerical order. When setting up an account for a new location, it would be nice to be able to get numbers that are sequential or close to

    1 vote
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  2. Incoming Caller ID should show the name and number on all plans.

    Caller ID with name is a basic feature for every other phone I have and have had for several years. Even my cell phone now has free caller ID with name for no additional cost. The base level plan you offer already has more features than I need (Thank You) except for this feature. To upgrade to the next level just for caller ID doesn't make sense. Please make incoming caller ID with name a basic feature of all plans.

    12 votes
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  3. Allow patients to select option to continue communication in text

    In Ringrx I could have the patient select a numbe, eg 2, to continue via text. They would get a text message and could continue to communicate with us. Seems like a basic feature and dissappointed I paid for a year and can't access that feature. Is it on the roadmap?

    1 vote
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  4. It would be better if we have an option to customize all tabs when using RingCentral phone app

    It would benefit the user especially if he is using a lot of applications at the same time and provide more space on his computer screen.

    2 votes
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  5. connect 1 user to multiple extensions. so we can track the flow of calls in different extensions

    connect 1 user to multiple extensions. so we can track the flow of calls in different extensions

    2 votes
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  6. Call transcription to text

    Transcribing calls to text (like is currently done for voicemails) would be a useful feature in RingCentral. It could likely be paired with CRM systems to have a record of what was discussed on calls.

    18 votes
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  7. Org-Wide SMS Number Block

    Please create a feature to create org-wide block rules for abusive or phishing/ scam SMS messages. Some of our users are being inundated with spam!

    27 votes
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  8. I want to know if the host can see who is on the conference call. what numbers are on the call while the call is going on

    I would like the ability to see who is on a conf call! and disconnect calls if they shouldn't be on the call. I see when you add a call on the conference call you see the number before you merge them into the conf call

    2 votes
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  9. DND Status Available To Other Users

    A feature allowing other employees/managers to see when a user has their phone on DND. This would allow us to keep track of employees during there work hours and also a way for employees to know when someone is unavailable.

    9 votes
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  10. Pin the left hand column on the display

    "Pin" the left-hand column of my users on the phone display to always appear even when on an active call. Many times, I transfer calls to one of these users so it would be beneficial to just "touch" their name on the display verses having to dial their extension.

    3 votes
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  11. Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app

    Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app

    1 vote
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  12. need ability to add default note to all fax covers

    need ability to add default note to all fax covers. for government offices this will save time when cover note is default for security purposes and HIPPA compliancy

    2 votes
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  13. Ability to improve the system limitation feature

    I hope that you may be able to take a look at this considering to update the system limitation feature. Like if someone have 2 units PC and laptop and using the same account for ringcentral phone, both of them would synchronize. For example, I have already read a certain message from my laptop, then when I open my PC, it should be mark as read too because the current system sees these as two different end points so it wont update the notification when switching between the two so it's kind of confusing and time consuming when you manually…

    2 votes
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  14. Allow adjusting of timer for Dial by Directory

    Currently its about a long 10 second pause after entering the name prior to hearing anything. It would be nice if the prompt said we could press a key to finalize the submission or shorten up the timer.

    3 votes
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  15. Sync Reject between desktop Phones and app(s)

    Currently if "Reject" an incoming call on my desk phone it still continues to ring on my desktop and mobile app. "Reject" should be synced so the call stops ringing at all locations and goes to voicemail

    4 votes
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  16. Include site info in HUD

    For multi-site organization it would be helpful to include site info in HUD

    1 vote
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  17. Please add the caller id name to the active park location buttons on a phone.

    Park location users would be able to see who is parked at that location

    6 votes
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  18. set the number of times an IVR loops to less than 3

    I want callers to hear a prompt one time and no more in my main IVR even if they don't press anything. It would seem that the default of 3 loops through the message is hard coded. The problem from some of our customers is that touch tones don't always work from certain telephone carriers to RingCentral IVR. Selecting a menu option doesn't work in that case or maybe they are driving and can't press an option while driving. The default of 3 loops is TOO long to wait for our main IVR to loop through each time for 3…

    18 votes
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  19. Emergency dialing notification

    Please create the ability to have different 911 notification people per location. This way someone local can be selected to get notifications for their location but not ALL locations. But also where some can get for ALL if necessary

    44 votes
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  20. Add a wait time for call queues between 1 minute and 30 seconds

    We have out main call queue going between only two people. Not having any options between 1 minute of wait time and 30 seconds has caused us and our customers some issues. When the phone rings for 1 minute our customers believe that there is an issue with the phone line and hang up before getting to the voicemail. When our phones are ringing for a full minute when we are otherwise engaged causes a disruption to our workflow. We do not want to be on do not disturb because there are some calls we would answer. If the calls…

    5 votes
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