988 results found
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ability to disable call recording
PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recording/
11 votes -
Allowing Emergency numbers or hotlines in France to work on the Mobile App
Some users were on the go and as of this moment calling Fire Brigade or Dialing 18 using the RC mobile app service is still limited in France
1 vote -
Presence feature. Need the ability to answer a call after it was forwarded to another extension.
The presence feature is set up for users 1, 2, and 3.
User 1 missed the call and forwards it to User 2. User 2 incoming call shows up on User 3 deskphone display but will not light up giving User 3 the ability to pick up the call.It would help if users will also have the ability to pick up calls (using the presence feature) that was forwarded to another extension.
1 vote -
Group chat "Teams" feature in RC Phone app
Please add the Teams feature in RC Phone app just like in RC app.
1 vote -
Call transcription to text
Transcribing calls to text (like is currently done for voicemails) would be a useful feature in RingCentral. It could likely be paired with CRM systems to have a record of what was discussed on calls.
21 votes -
Remove "Press One" to Answer
Pressing One to answer should be optional. This is an unnecessary and in many cases unwanted step. It also can be dangerous because in many cases because often calls forward to a driver who has to press one while driving.
3 votes -
SharedLine Extension to be added on Call Queue
Ability the add SharedLine License to a call queue to ring simultaneously.
3 votes -
MMS for RingCentral for Salesforce app
Customer is requesting the ability send and receive MMS messaged within the SF adapter. They are currently testing out the integration and will be deploying it to many users and discovered that MMS (mainly images) are not supported. They need this capability as they need to receive images from their field workers and customer on the status or issue with one of the Culligan Water products. Culligan has been a great customer and continues to expand domestically and globally with a recent addon of locations in the US and Europe (over $1M TCV addon).
4 votes -
Remove user's extension announcement on DND ( Dial by Name Directory)
We have several business units. Some use direct dial numbers and some extensions. When using the DND (Dial by Name Directory) feature, an automatic announcement indicates that the call is being transferred to USER, extension XXXX. We do not want external callers to know the extension of our users. Unfortunately, we cannot suppress this announcement.
2 votes -
Give "Call Ques' the ability to Present 2nd Call to a user 2nd Primary Line Button that is already active on a call.
was able to create work around by using "Custom Rule" to route incoming calls to Virtual extension and using "Call Handling" to add "coworkers" to "Ring all at once" .The problem with this workaround is, the user who answered the incoming call is not shown as busy or "on a call" to the other users.Please help.
9 votes -
It is helpful to obtain immediate failed confirmation faxes without putting in a ticket to support to inquire why the fax failed.
It is helpful to obtain immediate failed confirmation reason without putting in a ticket to support to inquire why the fax failed. Many medical practices need instant reason of failed so that they may contact the office to request an alternative fax number to send to if the failed fax was due to reasons such as line is busy, not a fax line eg.
2 votes -
Second member can answer a call to a queue
Recently had an issue where I answered a call to our main number (call queue). When I tried to transfer it, my computer froze up. I could still talk to the caller, but I couldn't do anything to the call. It would've been nice if another call queue member could see the active call on her phone and pick it up. (I was told the other members could pick up the call if I placed it on hold, but that didn't work when tested today.)
1 vote -
Allow Caller Id Feature for Text Messages to be DID
I would like to see an option similar to the outbound fax line option in outbound caller id for texting. Currently we set the default outbound caller id for our users to be the main company number, but then if someone uses the text option, it goes back to the main number not their DID. Would like an option to allow users to select their DID for Text messages.
3 votes -
wants to receive a notification for a summary of missed calls per day via email.
wants to receive a notification for a summary of missed calls per day via email.
1 vote -
Incoming Caller ID To Show The Extension Called Instead Of The Customer's Number
We have multiple store locations and sometimes our reps have to have our different extensions forwarded to their cell phones to handle calls for multiple stores. They get confused of which location was called because all of the incoming calls only show the numbers of the customers phone. We would really like to see the store name that was dialed as the incoming caller id instead of a phone number so we know which location we're answering the phones for.
2 votes -
Increase number of Active Simultaneous Call per DL to more than 5 Calls
To be able to hold more than 5 active calls on line. With the current platform, customer cannot make any outgoing calls anymore if he has 5 active lines on hold <transfer>. This lead them to wait and being unable to dial out til such time one of the 5 active calls have been transferred.
1 vote -
Callers in a Queue Take Turns Answering Calls
Instead of the phone ringing to everyone who is listed in a queue and some people always letting others answer the phones, this new idea would cause incoming calls to rotate through callers with only one phone ringing at a time until everyone has had a call routed to their phone, then the rotation would start over again.
2 votes -
Jabra pro 925 incompatibility issues
I am having an issue with my Jabra Pro 925. It can work with the ring central app but not on a yealink phone. I know that this is not part of the certified list however we know that there a lot of people aside from us who have this headset. Please add this ASAP.
1 vote -
Numbers to be in numerical order
I would really like the numbers in Ring Central when trying to choose new numbers to be in numerical order. When setting up an account for a new location, it would be nice to be able to get numbers that are sequential or close to
1 vote -
Please add the caller id name to the active park location buttons on a phone.
Park location users would be able to see who is parked at that location
7 votes
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