471 results found
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Two-way Call Recording Announcement
Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.
29 votes -
Enhancement to Disposition Category Hierarchy in RingCX–Salesforce Integration
Request to enhance the current disposition framework by enabling a hierarchical selection model where Disposition Categories are selected first, followed by a filtered list of Dispositions within that category during agent call workflows.
Disposition Categories are only selectable after a Disposition is chosen.
Categories exist as an attribute within a disposition rather than acting as a parent hierarchy.
In Salesforce-integrated environments, categories are not clearly surfaced or reportable in call records.
This results in:
Inefficient agent workflows (especially with large disposition lists)
Increased risk of incorrect disposition selection
Limited reporting granularity and usability in both RingCX Analytics and Salesforce2 votes -
Request to Limit AI From Using Last Names
To align with privacy standards, we need to prevent the AI from using team members’ last names in any responses or interactions.
5 votes -
receive outage notifications affecting the account
Client wants an option to receive service status notifications that only affects their account
• Current Behavior :
Client receives blast notifications that there is an outage, causing their dashboard to display RingCentral downtime even though it doesn't affect them
• Requested Behavior :
Client would like to receive outage alerts/incident notifications that only affects their account
3 votes -
Instant Teleconsult Scheduling & One-Click Join App
patient-facing mobile/web application that allows Instant appointment booking,patients can schedule teleconsults with available doctors in real-time. One-click video call join — at the scheduled time, patients can join the consult via a single button
Optional reminders — automated email/SMS notifications to reduce missed appointments.
Provider backend integration — syncs with existing RingCentral/telehealth system for scheduling and call management.
Simplifies the teleconsult experience for patients, reducing friction from links or downloads
Speeds up appointment scheduling. Improves patient engagement2 votes -
Favorite feature for Gif's
Please allow us to mark Gif's as favorite so we can quickly access our favorite gifs in the app
2 votes -
Option to submit ticket through email
This is important specially when there is RingCentral Outage, users who cannot submit ticket through online because of the sign in outage or if they cannot call the hotline because of the high volume of calls.
9 votes -
Website Click to Dial with RingCentral Desktop App
We would like the Click to Dial functionality again to call a phone number from a website where the RingCentral icon pops up to dial.
3 votes -
Site‑Level Call Recording Filtering for RingCentral Archiver
Enable the ability to filter call recordings by site before they are forwarded to RingCentral Archiver, allowing customers to archive recordings from specific sites only, instead of all recordings at the account level.
Allow admins to:
• Select one or more sites whose call recordings should be archived
• Exclude recordings from other sites before they are sent to Archiver
• Keep the existing “archive all sites” behavior as an option4 votes -
user call notes identifier in notification
Call notes notification of the users is being sent to a specific email address. Wants to have an identifier as to which user the notification is coming from.
3 votes -
OpenID Connect for SSO
To be able to use OpenID Connect for Single Sign-On (SSO). Currently, SAML 2.0 is the only supported standard for SSO integration in BT CloudWork.
Expected Behavior:
BT CloudWork should support OpenID Connect (OIDC) as an additional SSO authentication method, allowing customers to configure and authenticate using OIDC-based Identity Providers alongside or instead of SAML 2.0.Brand:
BT Business2 votes -
AI Notes on call monitoring for RingEX
When we start monitoring the call and click the AI Notes, the transcription will not start. I contacted support and was advised that this feature is only possible with RingCX.
This is a benificial feature that users who monitors the phone call can use.
4 votes -
Is there a workaround to stop users from dialing 411 and us being hit with charges?
Customer wants to know if there is a way for them to call 411 or directory assistance for free.
3 votes -
Caller ID for Call Queue non members
Ability to use the call queue number as the caller ID for the users that is not part of the queue
5 votes -
assign the meeting host role to another participant
I want to use a functionality in RC where, if the meeting organizer needs to leave early, they can assign the meeting host role to another participant instead of ending the meeting for everyone. This allows the meeting to continue even if the original organizer has to drop.
2 votes -
Just want to receive call notes only for calls that are routed to a specific user extension regardless whoever user answers it.
We have call groups set up to a user extension and I only want to receive call notes for the calls that came in to this extension regardless of whoever the user within the group answers the call.
But I don't to set up call notes notification to all of the user extensions that are part of the call group because I don't want to receive call notes when their direct numbers or extensions are dialed.
4 votes -
Native Integration with National Do Not Call (DNC) Registry
I would like to request a native feature within the RingCentral (RingEX) and RingCX platforms that automatically identifies and flags phone numbers registered on the National Do Not Call Registry.
2 votes -
Ability to upload Ring Central logs when creating cases
The customer makes cases for calls dropping, but the attachments section won't allow them to upload the call debug log. These are not overly large and aren't call logs going back days. But a morning log with minimal calls in the logs. It would be simpler to upload them when cases are created, rather than waiting for an agent to respond and request them.
2 votes -
Unified SMS and Call History
Customer would like to have a Unified SMS and Call History that's accessible regardless of a user's roles.
1 vote -
Mapping for RC email different from the UPN or the Email in Entra | SSO
At present, the registered RingCentral email must match either the UPN or the email address in Entra for users to successfully sign in via SSO.
It would be beneficial to have an option to map the RingCentral email to a value other than the UPN or primary email in Entra.
3 votes
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