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175 results found

  1. To have the option to use repeating characters for account passwords or the option to disable this requirement.

    3 votes

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  2. We need to be able to upload a customized AI announcement and have the ability to enable or disable.

    2 votes

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  3. We have a customer reporting an issue where calls are still being received even though Call Waiting is disabled. When the extension is configured for IVR Key Press or Call Queue, the call should not be directed to the extension and should instead go to voicemail, as per the system's design.

    For example, if Extension A is set to IVR Key Press 1, when the caller dialed main number > IVR > presses 1 and is directed to Extension A via the IVR, the system should not be offered to the extension and should instead be sent to voicemail.

    2 votes

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  4. the ability to set your main number as outbound caller id as default on your account. While you would still have the flexibility to select other numbers as needed, the system should automatically revert to your primary number as the outbound caller ID once the call is completed.

    2 votes

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  5. We have a customer who would like a custom rule for Zero Dialing, where calls are forwarded to an extension. If the extension does not answer, the call should be forwarded to another extension. This setup should only apply when the caller dials Zero, and it should not affect the regular extension forwarding.

    2 votes

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  6. To have an Admin Portal setting that allows setting a unified SIP password for multiple devices automatically, instead of assigning different SIP passwords for individual devices during manual provisioning.

    3 votes

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  7. Please have an option to modify the settings and options under Auto-Receptionist > IVR Menus. Customer is requesting to have Call Handling settings same as what is on Auto-Receptionist > General Settings, that way we can easily set up each IVR's call handling without creating rules or going to Auto-Receptionist > General Settings.

    2 votes

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  8. Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users

    2 votes

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  9. The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.

    3 votes

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  10. • What issues is this solving for? - so the customer can use number '0' as their direct extension number
    • How will the feature help customer’s processes? - easy to remember their extension number
    • Who would benefit from it? - the customer
    • How should it work?- when searching for their extension in user extension tab, they will see their extension as '0'

    4 votes

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  11. We've noticed that the voicemail email notifications only display the caller's number, not their name, even though the contact is saved in my directory.

    We would like to have the name and phone number included on the voicemail notification.

    6 votes

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  12. We have a customer who would like an option that allows the IVR keypresses to modify the setup in the "Action" tab.

    2 votes

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  13. Customer need a feature for them to know if the user pressed *9 to stop the recording.

    2 votes

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  14. When we were under Nextiva we set up geo-routing for the TFN phone number for Sales. if a person called from the southeast US, it would route to Georgia Sales, if the call from the Midwest, it would route to East Chicago. Everywhere else would route to South Plainfield.

    5 votes

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  15. Ability to add missed calls in performance report and subscription report.

    3 votes

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  16. Publish Number on Search Engines/Have Visibility Online. RingCentral to manage publishing the company name and number so when searched online, it will have their company name and number.

    1 vote

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  17. I would love to see gifs available in messaging.

    1 vote

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  18. The ability to block all outside incoming calls to limited extensions is extremely important. We use limited extensions with Algo IP Speakers and can't have outside calls coming into our classrooms.

    4 votes

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  19. When the customer is making an update on their user settings like their email address domain they are getting an automated voicemail confirming the said change and they've made and they wanted it disabled.

    3 votes

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  20. Ability to set a welcome greetings for after hours using User Template

    1 vote

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