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264 results found

  1. Only allow Voicemail greetings to be changed

    If the screening, greeting, and hold music options are unchecked(under Role), users will not be able to change their voicemail greetings, either on the physical phone or the desktop app. The customer would like their users to be able to change voicemail greetings, but not hold music .

    5 votes
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  2. Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)

    Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)

    2 votes
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  3. Percent calculation with filters - Business Analytics

    The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

    22 votes
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  4. disable notifications when logged out on the mobile app

    disable notifications when logged out on the mobile app on IOS.

    2 votes
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  5. prerecorded paging announcement on a set time

    automatic pre-recoded paging announcement on a set time.

    2 votes
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  6. Voicemail Caller ID for Transferred Calls

    Description:
    When calls are transferred to another user, the caller ID displayed on voicemail notifications shows the main line's number instead of the original caller’s number. This leads to confusion when trying to identify the actual caller. It would be beneficial to have a feature that ensures the original caller’s number is displayed in voicemail notifications, even after the call is transferred.

    2 votes
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  7. change personal meeting name to board/business meeting

    change personal meeting name to board/business meeting because currently it shows as personal meeting on our RCV platform; it should be board meeting or business meeting and not PERSONAL.

    2 votes
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  8. Block all Outside Incoming Calls

    The ability to block all outside incoming calls to limited extensions is extremely important. We use limited extensions with Algo IP Speakers and can't have outside calls coming into our classrooms.

    14 votes
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  9. Custom Rule for Internal Transfer

    The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.

    9 votes
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  10. Click-To-Dial Key Pad For Chrome Extension

    Customers would like a separate keypad for Click-to-Dial when using the Chrome Extension, as they are currently confused about which keypad to use.

    3 votes
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  11. turning off advertisement for AI

    Turning off advertisement for AI in RC App. Customer don't want to receive ads for this new feature because it interrupts their works. Most of the time the said advertisement is looping.

    2 votes
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  12. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

    Assign user extension to delegate even if the user is part of the call queue group.

    3 votes
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  13. An option to Mark calls in RingCentral application

    We are new to using the mobile app and are looking for a way to mark calls as qualified or not qualified directly from the app. Our goal is to streamline this process for efficiency.

    3 votes
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  14. Change Phone number location without changing the number

    Change Phone number location without changing the number

    Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone

    2 votes
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  15. Ability to Download RingCentral Training Videos

    I need to know if we can download the training videos. We have our own LMS where we can assign training to users and I am not able to do so when they are just linked to a page such as where your videos are hosted. Is there a path or medium to download them?

    2 votes
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  16. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    RingCX Callback feature_ Enable the ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    2 votes
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  17. 1 Number (RingEx License) assigned to 2 desk phones

    I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.

    16 votes
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  18. blocked numbers

    Raised an idea in ideas portal

    Feature Request:
    Ability to delete blocked numbers in bulk

    Current Behavior:
    User can only delete blocked numbers one by one

    Expected Behavior:
    Have an option to select numbers in bulk to delete blocked numbers

    Users > Users with Extension > Select Ext > Phone > Blocked Numbers > Block numbers or area codes

    2 votes
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  19. Voicemail call notification

    When a voicemail is left, call the user(s) listed with a prercorded message "You have new messages. To listen, press 1." Then prompt the user for the voicemail inbox pin, or at least just letting them know they have a message where they can then open their app to respond to the voicemail.

    1 vote
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  20. Ability to use multiple phone for intercom

    Customer is requesting that his one extension with multiple deskphones can do intercom with each other internally.

    1 vote
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