979 results found
-
Voicemail reads status
Setting up some programming to have your voicemail read a user's custom status would be very helpful so users didn't have to setup a new voicemail recording every time they were going to be out of the office for any extended period. Something like "John Smith is 'Out of Office', leave a voicemail?" or "John Smith is 'In a meeting until 3:30'. Leave a voicemail?"
1 vote -
Need a easier way to transfer a call directly from a desk phone to someone's voicemail
Our receptionist uses a desk phone with sidecars. We're a small company with only about 70 extensions, so we are able to have a button on the phone or on a sidecar for every extension. It is a multi-step process with this system, from a desk phone, to transfer a call directly to someone's voice mail (not to their extension, but to their voice mail). In our former phone system it was a two-touch process (Transfer to VM button, extension button). On this system it's more steps AND there are digits that must be entered manually.Some may suggest to use…
18 votes -
Set time of day for call log delivery
Currently call logs are sent by email at a fairly random time (perhaps the time of day when originally set up?). It'd be good to allow for a time of day (even a select menu for each hour) which would mean fewer "In Progress" calls are included if set to be middle of the night.
4 votes -
Multiple Call Forwarding per User
The customer wanted to create multiple call forwarding for different destinations per user based on the schedule.
1 vote -
Missed Calls: Clear Notification Without Deleting
On the RingCentral display on my PC, when I miss a call it is added to a list in my recent calls and it is highlighted with a dot indicating it was missed. Also, the Icon in my desktop ap tray displays a red dot indicating I have a missed call. What is frustrating is I cannot get that red dot to disappear unless I go to recent calls and delete it. It is useful to know if I have missed a call by looking at that icon. If there is no red dot, I'm up to date. But to…
1 vote -
On the call section : all phone calls list to get Company name displayed on the screen
it would be useful to keep in mind from which company the person is calling from and directly recover who they are
1 vote -
Placing incoming calls on a park line automatically after a certain amount of rings.
We have a few sites who have asked if incoming calls can be placed on a park line after x amount of rings. This will help them better manage incoming calls and will help decrease the number of voicemails that are left.
7 votes -
SMS Retention
Please expand the retention of text messages and calls between sales reps and customers to one year please
21 votes -
Add low Toned or Custom Ring Tones
Please add more low toned ring tones, or allow us to add custom ring tones, I have a few users that have a hard time hearing the higher pitched ring tones.
3 votes -
Turn Off Extension Dialing Options
RingCentral Users with consecutive extensions (ie 117, 133) are receiving inbound calls from individuals calling a Call Queue of which they are not part of. If the inbound caller presses a phone tree option multiple times, the call is routed to the RC Users extension rather than the phone tree option. Is there a way to turn off extension dialing since we do not use extensions and would prefer the Inbound Caller remain in the respected Call Queue?
58 votes -
Resizing of the App
Can we please have a way for the app, if resized, to maintain the size instead of resizing all the time when you toggle between functions. Thanks.
1 vote -
See Callers in waiting
It would be nice to see how many callers are in queue vs what is actually ringing through. Either via a report or live.
2 votes -
User definable message retention
We would like to have the ability to set message (for RC Messages) to a user definable period (12 hours). Our current options are 30,60,90 days or perpetual. We want to be able to do this to dissuade people from using messages like email which greatly complicates public record requests when messages is used for non-transitory messaging. Having the ability to keep messages from lasting aligns it to transitory use very well.
1 vote -
Show the temporary numbers assigned to numbers being ported into RingCentral.
Add a column that will show the temporary numbers assigned to numbers being ported into RingCentral.
1 vote -
Fix multiple issues
The new feature to be able to more easily see the dial pad doesn't work. On my Windows PC, I cannot see the dial pad without this app being full screen (which is ridiculous) and when I get the cursor to grab what would normally be a bar for expanding or contracting a column it doesn't move anything.Make everything visible when the screen size is reduced.When I open the "Report an Issue" dialog box and complete the required question, the "Send" button is grayed out and has been grayed out since our company first rolled out this tool. (This isn't…
2 votes -
Caller ID post answer
After a call has been answered, the full caller ID can only be displayed via mouse over. That makes it impossible for customer care agents to see the full caller ID and be able to look up the caller in Salesforce. The request is to display full caller ID when a call is answered without requiring mouse over or other intervention on the part of the agent. It is a hinderance to agent efficiency.
2 votes -
Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings
I am transferring calls to an unrecorded queue to take phone credit card payments and other sensitive information. The "Alert Timer in Groups >Call Queues>Queue>Pickup Settings & Members>Settings>Alert Timer has a minimum wait of 5 seconds, which adds an unnecessary 5 seconds to every call that requires this procedure. Please allow for an option that is 0 or 1 second.Thank you.
5 votes -
Ability to hide auto receptionist and company numbers from the "call from" drop down
Customer wants to be able to hide the IVR menu numbers and company numbers from the "call from" drop down for certain employees when they are placing a call. The reason for this is that some of their IVRs are intended as hotlines for specific end clients and they have had some instances where an employee will select the an IVR menu number as their caller ID and they then have customer x calling back on customer y's hotline number, ultimately causing confusion. Overall the customer has requested that we provide a feature where they limit the "call from" drop…
7 votes -
Remote Dialing of Desk Phone
The RingCentral App has integrations for web browsers and the ability to click to dial the phone app from a computer. An additional great addition would be to be able to click to dial the desk phone. We use YeaLink phones, and I know they have the ability to be remote controlled from a computer, Sysco has teh same functionality. It would be nice if the RingCentral computer app offered the functionality rather than having to incorporate a headset.
2 votes -
Access all voicemail boxes from the App
I monitor and manage 4 voicemail boxes for my organization (my personal box, my department's Call Queue box, and two Message-Only Extension boxes). At the moment, to check those boxes for voicemails, I have to log into the app to check my personal voicemails, then I have to switch over to the website and login there to check the Call Queue voicemail and the Message-Only Extension voicemails - which are located in two different folders. It's a maddening nightmare that takes a ridiculous amount of time out of my work day. It is organizationally inefficient and poorly structured.In addition, two…
8 votes
- Don't see your idea?