942 results found
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Allow option to record inbound calls but not internal calls (extension to extension)
Currently the only options on RingCentral appear to be either automatic recording inbound calls and/or outbound calls OR on demand recording of inbound and/or outbound calls. The problem with this, is that it appears that RIngCentral treats even internal calls (extension to extension) as an inbound or outbound call and records these conversations. Our organization has never recorded internal calls from our employees as it feels a bit like "big brother" and we frankly do not need this option. There should be an option to allow us the option to choose to not record these internal calls unless we so…
60 votes -
Allow call handling custom rules to forward calls to main phone number
I need to have a phone number, that when direct dialed, forwards to the TOP level of the auto-receptionist for our main company phone, so that if we are open, the IVR menu plays and if we are closed, the call is sent to voicemail. Right now, I am having to create a custom rule that forwards to an external number, purchase an external "dummy" phone, forward the calls to this external number, and then have that phone re-forward back to the main phone. I worked with support and there is no other workaround for my needs.
2 votes -
Text and voice broadcast services
Hi,
I think it would be a great idea for ringcentral to offer broadcasting services for text and voice calls.
4 votes -
Remove recording of the call is being recorded in between ext calls
When I call my co work on an ext .. the " This call is being recorded ..." I want to remove it . We know the call is being recorded.. We work here and it makes it take longer to connect to the person
1 vote -
Add On-Demand Pre-recorded Disclaimer Option
I have disclaimers and legal language I have to read multiple times a day. I'd like to have that prerecorded in Ring Central and be able to trigger those in a call.
5 votes -
Use *82 to unblock private caller ID when placing outbound call via desk phone
Would love to have the option to unblock my caller ID via my desk phone when placing an outbound call.
1 vote -
Make it possible to copy the phone number directly from the call list
It would be helpful to copy the phone number directly from the call list.Currently, the only way to copy the number of a caller is to click on that call, open the call details, and copy from there, which takes extra clicks.
1 vote -
Voicemail Envelope information
Add an option to press a button (ex: 7) in the mailbox that plays the date/time/callerID and CallerID name of the voicemail in the mailbox. Otherwise there is no way to know by listening to a voicemail what the caller ID is. Also, there is no way to log into the web interface of a voicemail to check unless it is a call queue or your own mailbox. So, when sharing mailboxes this is a big obstacle.
4 votes -
Auto-removal from Queue if call is missed (user forgot to log out of queue while away).
Our old phone system would remove user from queue if they missed a call completely while available. This is helpful when users forget to remove themselves from the queue while away on break or end of shift. Now we have to monitor this and have an admin user remove them. Not as convenient, and causes delays for callers.
11 votes -
Call being recorded notification for transfers
Currently the system does not notify a caller that a call is being recorded when the call is transferred via a warm handoff from a line that does not use recording to a line that has call recording acivated even though the call is recorded after the transfer. This works against our legal obligation to notify callers that their call is being recorded
1 vote -
Ability to change voice mail email notifications
Can we please change the voicemail notifications so that either the person leaving the voicemail or RingCentral can filter voice mails between which voice mails are considered urgent and which are not.This is so that users can determine what they need to respond to in what manner of time. Currently all voice mails have urgent in the subject line.
1 vote -
Ability for multiple users/extensions to use a physical phone
We're a mail order company currently using Mitel on-prem. The holiday season is very busy for us and we man our phones in multiple shifts. Would like to see the ability for a user or a users assigned extension be able to login to a phone to share the phone and workstation like we currently do with Mitel. This would greatly limit the number of workstations and space needed (which may be a limitation that stops us from proceeding with Ringcentral at our location)
1 vote -
IVR Feature: Pre-pend a message/greeting on the IVRs then resume
Please may we request a feature in RingCentral IVRs to update with a message/greeting before the main IVR prompt is played?Our use case is that during seasonal events our business would like to add a very short message onto all their existing main IVR menus letting callers know some useful information (e.g. New Easter times or Sales event coming in April).They do not want to have to update the entire IVR i.e. have to re-record the whole prompt and the current workaround to create a new IVR with the short message then key press to get to the main IVR…
13 votes -
Autofill Contacts by Typing Contact Name
The previous app (RingCentral Phone) would autofill contacts if you typed the contact's name. The new RingCentral app does not do that which more or less makes it pointless to have contacts. We are a high volume medical practice and don't have the time to manually enter each contact's fax number to send documents. This seriously impedes our workflow and general ability to run our practice efficiently and communicate effectively with other practitioners relative to patient care.
2 votes -
Call Forwarding Pre-Announcement
Would be so helpful if there was a pre-message that could be recorded before it forwards to the person. For example, I go on vacation, forward my calls to Deana. If the caller calls my line it says, "I am out of the office, you are being forwarded to Deana who is covering my lines until my return June 30th", then it connects the forward and goes to Deana.
6 votes -
Manipulate Email Notification to Arrive in Plain HTML
In order to ensure a missed call or voicemail is addressed, I have established select profiles to send email notifications to our Jira Project using their built-in email handler. This auto-generates a ticket for my team to receive and action the ticket. While the current transfer of data satisfies the requirement, if I could convert the email notification into plain HTML it would/should remove the banner data that is transferred over. We can gladly clean this text up by simply editing the notification box, but this enhancement would help.
2 votes -
CNAM/CLI for all clients globally
Having your business registered on a CNAM database increases the answer rate of calls substantially and is being offered by many competitors in the UK market. This needs to be added ASAP or you'll lose clients to other services
3 votes -
Limit the number of voicemail messages allowed
We get a VERY high call volume to our emergency assistance extensions. Too many to be able to return their calls. So we would like to change the max voicemail message allowed to 40. So if a caller wants to leave a voicemail message and the mailbox is full (at the 40 limit), we want them to get a message that the mailbox is full.
1 vote -
Add AI criteria
Add AI analysis to recorded calls as well as recorded videos.
2 votes -
default phone to do not disturb as soon as you are on a call...even for intercom calls.
If someone is on a call and we intercom them, they and the other person on the call can hear what we are saying.
1 vote
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