Park callback is too fast, then drops the parked call
When I park a call after about 5 minutes it calls me back, then if I don't answer within perhaps 15 seconds it drops the call. This is both too fast for it to ring me back from a parked call in my opinion, and very bad for it to drop the call. As an example, I just lost a call to a vendor's tech support because the customer didn't let me off the phone quick enough when the parked call rang back so now I have to wait in the vendor's phone queue again to get them back. Instead of dropping the call if I don't answer right away it should either keep ringing or go back to park and ring me again in a few minutes or something like that.I use Avaya Cloud Office with Avaya J179 phones if that helps
Ben Miller
shared this idea
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Michele
commented
calls do not stay in park long enough, only ring back to the person who put them in park so no one else can pick up if person who parked is on another call or conferenecing with someone and then the call drops instead of going to back to park (preferred) or even voicemal