942 results found
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Assign multiple lines to one phone
RC should allow for assigning multiple lines to one phone. If there is one assistant, and they are working for multiple people, the assistant should be able to tell what calls were missed by what person. This is currently not possible. This feature would lead to a great improvement in business environments where the secretary needs to monitor multiple lines. Currently we can only forward lines from the bosses to the secretary, but this doesn't solve the issue. Neither does the Presence feature.
11 votes -
Enable call log retrieval indefinitely into the past
I suggest that you enable call logs to be retrieved indefinitely into the past as I believe many users are like us - businesses who don't usually need to retrieve call logs except under unusual circumstances (like in our case, an IRS audit!).I need our call logs for January - December 2020 in order to respond to an IRS audit. We have never needed to retrieve our call logs in the past so we did not set up Archiver, and I was not aware of the time limitation on call log retrieval. I contacted Support by phone and chat and…
1 vote -
Basic Hunt Group for Answering Position
Would like a basic Hunt Group where members can answer multiple calls, and the overflow could be an IVR, another EXT, etc Example: Company has a team member - EXT 100 - who is responsible for answering calls, but also needs to be reachable out of an IVR. HG would be created where EXT 100 is the only member and they can answer multiple calls, and juggle inbound traffic. Overflow option to IVR, where it would play a Day Greeting for unanswered calls. EXT 100 is then reachable out of the Day greeting and if a caller navigates to them,…
8 votes -
Audio only conference calls
Add a way to schedule audio only conference calls. Currently, we only see an option to schedule video conference callsPSAT Survey, Feature Requested By: info@phcreativeagency.com
2 votes -
Independent login/logout for desk phone and RC app for call queue members.
A call queue member may wish their desk phone to remain in queue but their software app not, and vice versa.
6 votes -
Send text to number from voicemail
It would be nice to have a button to send a message to a number that leaves a voicemail, unless it's a landline. Then instead of having to copy and paste the number, go to the text portal, start a new conversion, and paste the number, it's one button that lets you initiate a text thread with that number.
4 votes -
audible tones for parked calls
today if a user private parks a call, it just flashes on the phones with no tone. A tone would better help the user to know a call is waiting
1 vote -
Transcribe Calls - On Demand
Transcribing voicemails into texts is awesome. It would be easy to also be able to transcribe calls - possibly having the option to at least do so on demand, if not just automatically for every recorded call. It would be very easy to pin down a certain section of the call if needed.
13 votes -
Update IVR Greetings By Dialing In
We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users can log into the IVR extension to update the greeting.
2 votes -
RingCentral to allow free third party conference call lines through their system
Currently, RingCentral does not allow users to access free conference call lines through their phones or through the RingCentral mobile app. This is a suggestion to grant users the ability to host conference calls using RingCentral devices.
2 votes -
Do not disconnect all callers when organizer leaves conference call
When a receptionist or executive assistant for example assembles a group of people in a conference call, once everyone is on the call, if the organizer then leaves the call, the entire conference call ends and everyone is disconnected. We need a way for an organizer to create a call, add a bunch of people to it, then slip out the back door without ending the call they created.
7 votes -
User ro User forwarding to ring on Desk/Mobile app as well as desk phone
If a user is covering for a another user they would not be tied to thier desk. Most of our users are mobile at least part time
2 votes -
Increase the number of Softphones per user
As a remote user, I would like to be able to use my home computer. I am running into a message on the Ring Central Phone app that tells me that I have exceeded the number of instances. It would be good to increase the number of softphones that a user can have.
5 votes -
Share Business Contact Profile with a One Contact
Share Business Contact Profile with a One Contact
3 votes -
Delay outbound message by 45 seconds
Do to Medicare regulations we have to say certain things on every sales call. I would like to have a message played after 45 seconds, so people don't hang up when the message is played before I introduce my self.
2 votes -
Option to Disable Notification for a single Co-Recipient
Make it possible, on a person by person basis, to DISABLE sending e-mail notifications to people that are Co-Recipients to an extension. Without this, the only way a person can stop notifications from the shared extension is for them to disable notifications on their own account. But if they do that, they also lose all e-mail notifications for their own extension. Scenario:Message-Only box (ext 3001)Notifications (e-mail) is Enabled for the extension. Notifications are being sent to support@ourcompany.ca Three staff are attached as Co-Recipients of that extension. This enables all three of them to access, listen, manage/delete messages that have come…
7 votes -
Remind/inform your customers who are waiting for your service how many clients are waiting before them.
remind/inform your customers who are waiting for your service how many clients are waiting before them.
1 vote -
Add addition key presses
We would like to add additional key presses, this inconveniencing our company.Thank You
1 vote -
RC Phone: Call forwarding rule based on a monthly calendar view
Please add an option to forward calls in Ring Central Phone based on a monthly calendar view. ...so at a glance of a calendar month you can see which member calls will be forwarded to, and easily change it when needed. For example, see in attached how we have 3 different members (Andres, Dan & Paul) on call throughout the month of July? Please add an option to make forwarding rules based on that. Many thanks!!
4 votes -
virtual dial pad to hard phone connect
It would be useful if from our management system we could click on a customer's phone number, it would go to the Ring Central dial pad and then send it our hard phone to make outgoing calls.
1 vote
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