310 results found
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Add Audio Settings (Noise Suppression) to RingCX Browser Version
Customers have reported persistent background noise during calls when using the RingCX browser version. Unlike the desktop app, the browser version lacks audio settings such as noise suppression. Implementing audio controls and noise reduction features in the RingCX browser client would enhance call clarity and overall user experience.
1 vote -
Voicemail call notification
When a voicemail is left, call the user(s) listed with a prercorded message "You have new messages. To listen, press 1." Then prompt the user for the voicemail inbox pin, or at least just letting them know they have a message where they can then open their app to respond to the voicemail.
2 votes -
Multiple extension to a Key press
We have a customer would like to have a feature to add one more extension to key press.
1 vote -
Option to file a carrier ticket to Vodafone
We would like to have an option to file a carrier ticket to Vodafone for inbound call routing issues.
1 vote -
Ability to use Shared Line feature to multiple devices using 1 digital line.
The customer wants to use the Shared Line feature across multiple devices using a single digital line. They do not want to have separate phone numbers for each device that will utilize the Shared Line feature.
1 vote -
Feature Request: Display Call Recording Storage Usage in RingCX
Customers currently cannot view the total disk space used by call recordings within RingCX, as storage is managed only by retention timeframe. Providing a feature that shows the actual storage size (in gigabytes) of call recordings per account would help customers better manage their storage, forecast costs (especially when archiving offsite), and optimize retention policies. This visibility would improve transparency and enhance customer experience.
1 vote -
Force update Polycom CCX500 firmware to 8.1.5 with custom configuration
Firmware version 8.1.2 is the latest available with RingCentral and automatically picks up. We wish to have the option to push the firmware upgrade to 8.1.5 and bypass the 8.1.2 RingCentral offers and use it together with the custom configuration.
1 vote -
Modify Voicemail Messaging Notification
Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo
2 votes -
Ability to call international number using RingOut (UK Number)
Ability to call international number using RingOut using UK Number as the caller ID.
3 votes -
Custom Rule for Internal Transfer
The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.
11 votes -
picture for inbound calls
Wants to see the profile picture of people who are calling me.
2 votes -
AI receptionist Additional features
First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.
Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask…
2 votes -
Show Original Callers Number in Caller ID when External numbers transfers a call to RingCentral
The ability to show originating Caller ID not just internally but also to external numbers.
1 vote -
Only allow Voicemail greetings to be changed
If the screening, greeting, and hold music options are unchecked(under Role), users will not be able to change their voicemail greetings, either on the physical phone or the desktop app. The customer would like their users to be able to change voicemail greetings, but not hold music .
5 votes -
send Contact Cards on every outbound call
- outgoing image when people see when they are doing an outbound call using the business number
- wanted to have contact cards on the Caller ID when making outbound call
1 vote -
Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)
Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)
2 votes -
Percent calculation with filters - Business Analytics
The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
The salesforce ticket has been already opened 24162866.
Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters22 votes -
Please add the ability to remove the DND feature on the desk phone.
Please add the ability to remove the DND feature on the desk phone.
1 vote -
Call Waiting Notification
Currently, during an active call, users hear a tone indicating an incoming call and can answer it without disconnecting from the ongoing call. Customer would like to request the ability to customize the ringtone or notification sound for incoming calls while already on an active call, allowing users to distinguish these alerts more easily.
1 vote -
prerecorded paging announcement on a set time
automatic pre-recoded paging announcement on a set time.
2 votes
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