471 results found
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Each Idea should have unique reference to make locating and referring to easier
Each Idea should have unique reference to make locating and referring to easier
This reference should be included in the notification when emailing acknowledgement2 votes -
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
With Microsoft phasing out support for VOIP-based numbers in MFA due to security concerns, many organizations that rely heavily on RingCentral VOIP numbers for authentication are left without a practical option. We request RingCentral to continue supporting VOIP-based numbers for MFA to ensure business continuity and flexibility, especially for users who do not have access to mobile devices or prefer VOIP-based workflows.
While Microsoft recommends alternatives like Authenticator apps or security keys, maintaining VOIP MFA support within RingCentral would give customers additional choice during…
7 votes -
It would be nice to allow a caller to click on # or * to return to the main menu for an announcement only or message only extension
I currently have an announcement-only extension with information, but there is no way for a caller to be routed back to the main menu. They just get hung up on and have to call again... so inconvenient. It would be nice if they could press a button to return to the main menu.
1 vote -
From Mobile App - Subject line and subject summary needs to pull through onto Outlook/Gmail when sending AI summary notes
The mobile app, does not work like the desktop app - when sharing AI summary notes from within the mobile app to Outlook or Gmail. The subject line and summary text at the top is not populating the Extension - First Name Last name of the caller (as it does from the desktop app). It also works differently if using an android or iOS phone. With android it pulls no caller information through and no subject line and with iOS it pulls only the extension number through, no First name or last name. This bug needs to be fixed, it…
2 votes -
Automatically change the caller ID number prevent their number from being tagged as spam.
The customer is inquiring about a feature that would allow them to automatically change the caller ID number when their main number reaches a specific number of outbound calls. They want to know if this feature can use numbers from their inventory of existing active numbers to prevent their main number from being tagged as spam.
2 votes -
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
19 votes -
performance reports
I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.
For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current…
6 votes -
Having AI Receptionist Pause When caller is Talking
The customer reported that the AI receptionist talks over callers by completing its sentences while they are speaking. They would like the system to pause when the caller starts talking to allow for more natural interaction.
1 vote -
1 vote
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Outbound call control or Outgoing call settings
Request the ability to add a configurable delay to outbound calls made from RingCentral phones. The feature would allow the caller or user to set a brief delay before the dialed number receives the call.
3 votes -
Salesforce
Salesforce: I added the Call with RingCentral Action to the Account Object, when we click on it the phone numbers come up but there is nothing we can do with them. You can't select them, there is only cancel button and a greyed out save option.
The option is currently available on the mobile app, but the customer would like it as well on the desktop app.
Please provide feedback to the Product Team that making that button work on the desktop and pop to a larger screen than what you have in the regular interface would be a great…
2 votes -
Case Portal
Need to have a case portal for partners that show all cases for their customers in one location. Also stop the ability of ringcentral support from deleting the cases from the portal. I have to keep a log of all my cases because they go missing from the case logs. All communication should also be recorded in the notes of the cases. Ringcentral support does not do that. They email you and none of those notes go in the case. Would be nice to go back and look at issues that may come up with other customers and have all…
2 votes -
ability to use numbers of other users for outbound
ability to use numbers of other users for outbound
wants other users to use the DL of other users as an OB CID number1 vote -
remove the option to forward voicemail messages
Please allow us to remove the option to forward voicemail messages to other extension.
3 votes -
Automatic deletion of voicemail messages on the desk phone after they have been listened to via email.
Automatic deletion of voicemail messages on the desk phone after they have been listened to via email.
1 vote -
Change Phone number location without changing the number
Change Phone number location without changing the number
Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone
16 votes -
Option to remove company name for outbound caller ID settings
We have UK RingCentral account
Our company name keeps showing up on the screen of those that we ring but we would like to have that removed and only show our number.
1 vote -
Using Conference Call Line without sending invites, providing codes or adding contacts
The ability to use the conference call line without sending invites, providing access codes, or adding contacts—simply by dialing the dedicated number to join the conference call.
1 vote -
Auto-save/Ability to recover deleted prompt
We have a customer who is requesting a feature that would allow them to recover a previous prompt or recording without needing to import it manually. Ideally, this would function like an auto-save or version history, enabling them to restore an older recording when needed.
2 votes -
Keep User Data
We would like the ability to retain user data even after deleting a user extension, since some users leave the company but their generated data should still be preserved.
1 vote
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