525 results found
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Mobile numbers can be used as caller id in AU
The customer wants to have the ability to use the mobile numbers as caller id even if it's not assigned as auto receptionist or company main number
1 vote -
Accurate Call Answer Attribution in Ring Group Routing
Call logs should reflect the actual extension that answered the call, not just the initial extension that received or routed it.
In the current behavior, when a call is routed to an extension and then distributed to another extension through a ring group or similar routing mechanism, the system logs show that the parent extension (where the call was originally offered) accepted the call, and not the extension that actually answered it.
4 votes -
Be able to use the *9 to record a call even if the automatic call recording is also enable.
it would be better to have both feature on-demand and automatic call recording feature to work simultaneously.
3 votes -
3 votes
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ability to have end option call in browser dialer
The option to choose "Leave call or "End call for everyone is only available if they merged calls using the desktop application
1 vote -
Ability to use Office 365 OneDrive on RingCentral ARchiver
Hi our company is associated with HIPAA Compliant and calls recordings are very important.
I would like to have the Ability to use Office 365 OneDrive on RingCentral ARchiver .1 vote -
2 votes
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paging only
For Paging only Feature, Please increase the maximum user can be included in the group for other big businesses instead of the maximum 25 users. Specially for emergency purposes for school or other establishments, they need an to notify an urgent announcement and it needs to be 1 time only!!!
1 vote -
Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.
Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue. This feature would allow tracking repeat interactions for the same issue, helping teams identify recurring problems, measure first-call resolution effectiveness, and improve overall customer experience.
Currently, tracing is only possible based on the disposition selected by agents. There is no way to see how often a customer has contacted support for the same issue across multiple calls.
4 votes -
Two-way Call Recording Announcement
Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.
29 votes -
Allow Users to View All Agent Scores in “Top Agents for Topics”
Currently, the “Top Agents for Topics” section only displays the top 5 agents. Add an option to expand the section and view all agents and their scores, rather than being limited to the top 5.
1 vote -
Enhancement to Disposition Category Hierarchy in RingCX–Salesforce Integration
Request to enhance the current disposition framework by enabling a hierarchical selection model where Disposition Categories are selected first, followed by a filtered list of Dispositions within that category during agent call workflows.
Disposition Categories are only selectable after a Disposition is chosen.
Categories exist as an attribute within a disposition rather than acting as a parent hierarchy.
In Salesforce-integrated environments, categories are not clearly surfaced or reportable in call records.
This results in:
Inefficient agent workflows (especially with large disposition lists)
Increased risk of incorrect disposition selection
Limited reporting granularity and usability in both RingCX Analytics and Salesforce2 votes -
Add Fanvil as a supported intercom device
Add Fanvil as a supported intercom device
1 vote -
Request to Limit AI From Using Last Names
To align with privacy standards, we need to prevent the AI from using team members’ last names in any responses or interactions.
5 votes -
receive outage notifications affecting the account
Client wants an option to receive service status notifications that only affects their account
• Current Behavior :
Client receives blast notifications that there is an outage, causing their dashboard to display RingCentral downtime even though it doesn't affect them
• Requested Behavior :
Client would like to receive outage alerts/incident notifications that only affects their account
3 votes -
Last Logged In Report
a performance report or some other kind of report that shows last time someone logged into their RingCentral account would be wonderful to audit for last time users logged in
1 vote -
Message Export Data for specific users
Customer want to have the option to select list of users or specific user from the select Team in Request export opton under Message Export Data
2 votes -
immediate deletion of call recording in a day
the call recording in a day should be deleted immediately or have the super admin have an access to delete the call recordings in a day for all users. Do not keep on the server.
1 vote -
Allow the number to remain available as an Outbound Caller ID for specific numbers after a DNO request.
The customer wants the option to use a number as an outbound caller ID for calls to a specific recipient, even after the number has been submitted for a DNO request. This capability is needed so they can continue using the DNO-requested number as the outbound caller ID when contacting a specific client.
1 vote -
Instant Teleconsult Scheduling & One-Click Join App
patient-facing mobile/web application that allows Instant appointment booking,patients can schedule teleconsults with available doctors in real-time. One-click video call join — at the scheduled time, patients can join the consult via a single button
Optional reminders — automated email/SMS notifications to reduce missed appointments.
Provider backend integration — syncs with existing RingCentral/telehealth system for scheduling and call management.
Simplifies the teleconsult experience for patients, reducing friction from links or downloads
Speeds up appointment scheduling. Improves patient engagement2 votes
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