989 results found
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Adding the time the missed call was received
It would be nice to see what time I missed a call. When I miss a call, I do not always receive the notification. Usually it shows the next day. It would be nice to know what time that person called.
4 votes -
Support for group SMS
When we send an SMS to a group via Google Voice, or just via a mobile number, RingCentral receives texts not in group chats, but in direct messages from the sender. So when someone sends a text to a group - then Ringcentral will receive SMS in a group chat.
7 votes -
The capability to send an internal voicemail blast to a group or all employees.
For example, we are looking at sending internal voicemail reminders for things like Open Enrollment
2 votes -
Fast Forward/Rewind controls on voicemail via deskphones
My users would absolutely love to have the ability to fast forward and rewind through long voicemail messages. They are able to do this from the visual UI when logged in to the service web or apps, however most of our users work from desk phones, and there is no such option when listening to the message by phone.
9 votes -
Set phone to DND during synced calendar meetings (RC or otherwise)
It would be nice to have a setting to allow all calls to go to voicemail when in meetings, whether they are virtual RC meetings or in person meetings so anything in say a synced Outlook calendar would be able to set phones to DND.
45 votes -
Ability to merge two parked calls
If two callers call in and are placed in Park 1 and Park 2, I want to be able to merge these two with me for a conference call.
1 vote -
Show Manage queues option for the user in the RingCentral Phone Desktop App
The user should be able to toggle which queues to take calls from within the RingCentral Phone Desktop App in the same way that the Manage Queues option is available in the MVP app
6 votes -
Remove account from company directory search
Please allow us to pick and choose what accounts show up in the company account search.
3 votes -
Add an option to block deleting call logs in Ring central application
our employees do not answer a phone and it goes as missed call. They want to erase their track so that we don't know if they are answering all phone call so they delete the missed phone log or any other call that they feel its to their benefit. We want to have an option to block deleting phone call logs
1 vote -
Incoming call pop up on multiple screens
Don't like how the phone window pops up in different places, making me search for it to answer. Phone needs to be stationary on one screen when using multiple monitors.
1 vote -
Conference calling from the computer should utilize the calling method chosen for the computer
When placing a new conference call from the computer it always uses the computer's microphone and speaker. It should utilize whatever calling method is chosen for the extension's settings (RingOut, RingOut to a specific device, etc.)... or it ought to at least give the option to choose the calling device on the "Conference Call" start screen.Not all of our employees have microphones/speakers on their computers, so starting the conference call using the computer as the endpoint is useless for them.
1 vote -
Allow Blocking Outbound Calls by Number
Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
160 votes -
Easily change default audio sources 1-click toggle
Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- actually my Logitech webcam mic and the computer speakers.RingCentral remembers the different default audio mic/speaker source between phone and video. I'd like to have a way in phone settings to set default audio sourceA and default audio sourceB. I'd like to have a one-button toggle to switch between the headset mic/speakers and the Logitech mic/computer speakers while…
5 votes -
Turning Off Text Messaging
It would be great to be able to turn off texting with an auto-response similar to when you text a landline, such that you need not have any text communications with clients.
2 votes -
We need a delete button on the call register. Now, I have to click three times to delete a call from the list.
A delete button or icon on every line of the call log.
1 vote -
Default view of Teams to show membership
We use Teams to show different departments, and their availability to take calls. We would love "Teams" to have an option to default view to "show members" rather than share a file, create a task, or add an app. This would help reception and call transfer-ability.
1 vote -
Make a Swap Users function
In our agency, some extensions are really tied to the program role, not the user. For example, our front desk staff. If a person who was in the role of our front desk support moved to a new job in the agency, they would not be keeping their extension number or direct dial number. It would best stay as a Front Desk line, as that has become known in the community as a front end contact point. Likewise, our Resource Room extension is always what it is no matter who that person would be. We needed to swap these 2…
1 vote -
Screen only external calls
I'd like to be able to have my calls screened- but I obviously don't need my calls from coworkers screened. I'm trying to filter out solicitors.Please allow us to screen all calls, except those from people in our internal company. Thanks.
4 votes -
Ability to change Group Text default
By default, the "Send Group Text" option is selected and you have to turn it off so that you don't send a group text.Please add ability to change the setting so that "Send Group Text" is NOT selected by default.Yesterday I accidentally sent out a group text when I didn’t mean to, because that checkbox was checked automatically and I forgot to uncheck it. I don’t like that, since I never send group texts and don't want to have to remember to turn the setting off.Thanks
3 votes -
Calling Waiting On Business Lines
There should be an option to be able to place calls on hold and answer other calls on the same phone. Right now because 3 phones share the same main line I'm having to run from one desk to the other and place on hold even though their all calling the same line. Its very inefficient.
5 votes
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