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979 results found

  1. Support for group SMS

    When we send an SMS to a group via Google Voice, or just via a mobile number, RingCentral receives texts not in group chats, but in direct messages from the sender. So when someone sends a text to a group - then Ringcentral will receive SMS in a group chat.

    6 votes
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  2. Ability to change Group Text default

    By default, the "Send Group Text" option is selected and you have to turn it off so that you don't send a group text.Please add ability to change the setting so that "Send Group Text" is NOT selected by default.Yesterday I accidentally sent out a group text when I didn’t mean to, because that checkbox was checked automatically and I forgot to uncheck it. I don’t like that, since I never send group texts and don't want to have to remember to turn the setting off.Thanks

    3 votes
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  3. Calling Waiting On Business Lines

    There should be an option to be able to place calls on hold and answer other calls on the same phone. Right now because 3 phones share the same main line I'm having to run from one desk to the other and place on hold even though their all calling the same line. Its very inefficient.

    5 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  4. Automatically arranging the physical side car list on alphabetize order

    We want to request to have a feature that will automatically arrange the physical side car list on alphabetize order without the need to do it manaully on the Presence settings of the user extension.

    1 vote
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  5. Auto answer for agents when the call homes automatically delivered to the first avialable agent.

    Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.

    1 vote
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  6. Correct verbal to text messaging

    You need to improve the verbal to text messaging system currently used. Almost all of the text messages have errors, some as much as 20% of the message is incorrect. Examples would be "Getting mentioned does have a wonderful cattle on the status..." and "I hope it's not to proceed." Instead of "I hope it's not too pressing". I have verbal to text messaging on my Verizon cell phone and they are almost always 100% accurate.

    5 votes
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  7. Add Presence for call group/queue

    Would like to add a call group/queue as a precense to add as a shortcut on deskphones, for groups like IT Support etc.

    11 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  8. Changing Dialing Codes

    A way to change the dialling code so that it appears as if you are calling from a local number each time

    1 vote
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  9. Lock Dial Pad to Front

    there should be a clearer way to "snap" the popup call box to the front.

    2 votes
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  10. Phone should also be programmed to indicate when Offline and Do Not Disturb

    If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination

    1 vote
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  11. Ability to toggle when you want to allow calls to go to your pickup group

    We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inbound call to you.The feature can be used by staff when they are expecting an important call that they need to take for themselves and they don’t want to temporarily remove themselves from the pickup group or temporarily extend the alert timer in the admin portal.

    1 vote
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  12. automated voice mails for disconnected or not connected calls

    we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?

    1 vote
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  13. Listen to the entire Message/Prompt before selection

    Is there a way to make callers, listen to the entire message/prompts before they can make a selection? Currently, they can interrupt the prompts by pressing a number. We do NOT want them to be able to interrupt the prompts. This will make them listen to the entire message.

    7 votes
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  14. Incognito Incompatible with Dark Mode

    My whole call center is for some reason only allowed to access RingCentral via Incognito Chrome. We are instructed to not use the app.

    There is no dark mode available on Incognito Chrome.

    Y'all. I have a migraine. I'm wearing sunglasses so I can still work. This is a nightmare to look at.

    2 votes
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  15. Enable phones to call deaf persons on RELAYUK 18001

    Were unable to call a deaf/hard of hearing person on out telephones. In the UK to call a deaf person we need to dial 18001 + the number EG: 1800107555555556. This needs urgent attention please as its not professional that we cant call someone with a disability. Thank you.

    1 vote
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  16. Make it easy to differentiate and sort by number receiving SMS/text

    As a new RC customer I’m very disappointed that such a well developed program Does not offer the simple and extremely useful features included in many free or cheap texting apps ived had in the past. We need 3-4 different numbers for sms mms texting. One may be used for real estate for sale. Other maybe used for landscaping company, other could be used for boats for sale. Other apps we have used like Phoner let you switch from inbox to inbox based on number texted. Another app TEXT ME let’s you assign a color to the number. So if…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. STIR/SHAKEN compliance for Canadian RingCentral customers

    It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls.The Canadian market regulator, the CRTC, in a decision dated 6 April 2021, notes it is a requirement as a condition of offering and providing telco services in Canada, and the compliance deadline was 30 November 2021:"The Commission directs telecommunications service providers (TSPs) to implement STIR/SHAKEN to authenticate and verify caller identification (ID) information for Internet Protocol (IP)-based voice calls as a condition of offering and providing telecommunications services, effective 30 November 2021. In addition, the Commission…

    1 vote
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  18. Assign CNAM to individual users direct numbers via Admin Portal

    If Ring Central allows for company's main number and NAME to be uploaded to National Caller ID Database , why can't NAMES of individual direct dial numbers be uploaded as well? It would be a HUGE help. On top of that - It appears RingCentral is able to handle these requests already via support tickets: https://community.ringcentral.com/questions/90424/can-we-assign-cnam-to-individual-users-direct-numb.html

    48 votes
    Under Review  ·  5 comments  ·  Other  ·  Admin →
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  19. Block All Calls allow list should support internal extensions and site codes

    The blocked calls, block all calls settings on a user extension should also support internal extension numbers and site codes, not just public telephone numbers and area codes.We have scenarios where extensions may only be accessible by a specific site or specific extension.

    11 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  20. Global Wrap Time for Users

    Right now RC has a "wrap time" feature which is a great idea! However, it does not work when applied to a user who is extended over many call queues. According to the RC tech support rep I spoke with, wrap time is call queue specific and applies to each queue separately. For example:Let's say Sandy is assigned to Queue A and Queue B and 1min wrap time is assigned to each queue. Sandy completes a call from Queue A and starts wrap time of 1min to finish her work. If it has been longer than a minute since Sandy…

    1 vote
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