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979 results found

  1. Contacts should be able to be tagged with a category - such as Customer, Vendor, Employee, etc. much like Google Contacts and countless others do to allow us more flexibility in exporting, syncing and searching through the contacts.

    2 votes
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  2. It would be great to add incomming callerID name features for a single user on a stndard account. If one person really anssers 90% of the calls you would only really need one user with this ability to see outside customer names

    2 votes
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  3. Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.

    128 votes
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  4. 4 votes
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  5. Customers can use the SIP devices they already have for their RC account

    1 vote
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  6. For Rotating Queue Call Handling, make the Queue member agent state change from Available to Busy if presented calls are refused - this will stop subsequent calls being presented to an agent who has forgotten to put themself on Busy state when they are on holiday/meeting/lunch. This will massively improve the call handling rate for this type of Queue.

    1 vote
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  7. Would like to have the ability to customize the audio conferencing greeting like we can with the rest of the Ring Central system. This would provide a cohesive experience for callers to our firm.

    1 vote
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  8. Just like with the RingCentral Phone function, where the user can choose how their Caller ID shows up (as their actual number, or as the company's number, or as "Blocked"), it would be useful to have that option in the Fax functionality. Currently, even if the Custom or Blank (or None) Cover Letter option is used, the header still lists the full (first and last) name of the registered user for that number (example attached) :-(

    1 vote
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  9. Want to setup paging devices to have a Bell or a beep on a schedule.This can be used to signal shift or break changes

    2 votes
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  10. When a text message is received, the notification email refers to the RingCentral app for replies:"To reply using the RingCentral app, click here."If an additional reference and link to using the RingCentral webpage for replies in lieu of the app could also be given, it would be helpful for those unable to install the app. Non-persistent virtual desktop users for example. It could say:"To reply using the RingCentral webpage, click here."

    1 vote
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  11. Need an option to prefix a voicemail when forwarding it.current options are:1. send2. change extension3. CancelThere are times you would like to prefix a voicemail when forwarding it to a coworker so that you can add information.

    2 votes
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  12. Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.

    60 votes
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  13. Need a simple fast way to alphabetize Presense. With 40 or so employees coming and leaving at any given time it would b nice to be able to easily alphabetize the list. Not a big deal with 4 o 5 but when there are nearly 40 it doesn't make sense to have to delete and add back in the names all the time to get alphabetized.

    1 vote
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  14. When front desk transfers a call to another extension, we would like the caller ID of the original caller to show up on our phones when being transferred to us.

    3 votes
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  15. We don't want popup notifications when every call is placed on Park. This feature began on 6/15 when HUD went from Beta to Live. We want to be able to customize/set our popup notifications so we can control which and when we receive messages, phone calls, etc.

    20 votes
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  16. Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main company fax line and not see employees direct lines.

    7 votes
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  17. We have some users that need to be able to accept longer voicemails (in particular our help desk that needs people to be able to record detailed descriptions of their problem). It would be useful to us to allow for at least certain users to be able to accept longer voicemails.

    23 votes
    Under Review  ·  8 comments  ·  Other  ·  Admin →
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  18. Customer have asked for the ability to disable RINGOUT for users who users cannot ask the system to call their mobile first before making the call. This is to ensure certain users are using the system as customer see as "Proper" and "Unnessasary"

    24 votes
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  19. Currently, the "announcement before joining" feature of Ring Central Conference is broken in the sense that there does not have to be any actual audio recorded for it to still then connect the participant to the Conference. This is a HIPAA concern, especially since my organization is in the healthcare sector and we use Ring Central Conferencing daily.

    3 votes
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  20. Not sure if this exists now, but it would be extremely useful if we were able to program buttons (Line Keys) on the physical phones to be able to transfer calls to groups/queues.

    3 votes
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