989 results found
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Automatically arranging the physical side car list on alphabetize order
We want to request to have a feature that will automatically arrange the physical side car list on alphabetize order without the need to do it manaully on the Presence settings of the user extension.
1 vote -
Auto answer for agents when the call homes automatically delivered to the first avialable agent.
Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.
1 vote -
Correct verbal to text messaging
You need to improve the verbal to text messaging system currently used. Almost all of the text messages have errors, some as much as 20% of the message is incorrect. Examples would be "Getting mentioned does have a wonderful cattle on the status..." and "I hope it's not to proceed." Instead of "I hope it's not too pressing". I have verbal to text messaging on my Verizon cell phone and they are almost always 100% accurate.
5 votes -
Changing Dialing Codes
A way to change the dialling code so that it appears as if you are calling from a local number each time
1 vote -
Lock Dial Pad to Front
there should be a clearer way to "snap" the popup call box to the front.
2 votes -
Give users ability to use the company main fax line number as their Fax caller ID.
Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main company fax line and not see employees direct lines.
9 votes -
Phone should also be programmed to indicate when Offline and Do Not Disturb
If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination
1 vote -
Ability to toggle when you want to allow calls to go to your pickup group
We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inbound call to you.The feature can be used by staff when they are expecting an important call that they need to take for themselves and they don’t want to temporarily remove themselves from the pickup group or temporarily extend the alert timer in the admin portal.
1 vote -
automated voice mails for disconnected or not connected calls
we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?
1 vote -
Assign CNAM to individual users direct numbers via Admin Portal
If Ring Central allows for company's main number and NAME to be uploaded to National Caller ID Database , why can't NAMES of individual direct dial numbers be uploaded as well? It would be a HUGE help. On top of that - It appears RingCentral is able to handle these requests already via support tickets: https://community.ringcentral.com/questions/90424/can-we-assign-cnam-to-individual-users-direct-numb.html
49 votes -
Listen to the entire Message/Prompt before selection
Is there a way to make callers, listen to the entire message/prompts before they can make a selection? Currently, they can interrupt the prompts by pressing a number. We do NOT want them to be able to interrupt the prompts. This will make them listen to the entire message.
7 votes -
Incognito Incompatible with Dark Mode
My whole call center is for some reason only allowed to access RingCentral via Incognito Chrome. We are instructed to not use the app.
There is no dark mode available on Incognito Chrome.
Y'all. I have a migraine. I'm wearing sunglasses so I can still work. This is a nightmare to look at.
2 votes -
Enable phones to call deaf persons on RELAYUK 18001
Were unable to call a deaf/hard of hearing person on out telephones. In the UK to call a deaf person we need to dial 18001 + the number EG: 1800107555555556. This needs urgent attention please as its not professional that we cant call someone with a disability. Thank you.
1 vote -
Make it easy to differentiate and sort by number receiving SMS/text
As a new RC customer I’m very disappointed that such a well developed program Does not offer the simple and extremely useful features included in many free or cheap texting apps ived had in the past. We need 3-4 different numbers for sms mms texting. One may be used for real estate for sale. Other maybe used for landscaping company, other could be used for boats for sale. Other apps we have used like Phoner let you switch from inbox to inbox based on number texted. Another app TEXT ME let’s you assign a color to the number. So if…
3 votes -
Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)
Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.
66 votes -
Block All Calls allow list should support internal extensions and site codes
The blocked calls, block all calls settings on a user extension should also support internal extension numbers and site codes, not just public telephone numbers and area codes.We have scenarios where extensions may only be accessible by a specific site or specific extension.
11 votes -
Add contact categories or tags so that contacts can be identified and filtered
Contacts should be able to be tagged with a category - such as Customer, Vendor, Employee, etc. much like Google Contacts and countless others do to allow us more flexibility in exporting, syncing and searching through the contacts.
2 votes -
Adding Caller ID to a single line
It would be great to add incomming callerID name features for a single user on a stndard account. If one person really anssers 90% of the calls you would only really need one user with this ability to see outside customer names
2 votes -
Calling from Polycom to Polycom without forwarding on third party device
I want to call a polycom phone
4 votes -
For Rotating Queue Call Handling, make the agent state Busy if calls are refused
For Rotating Queue Call Handling, make the Queue member agent state change from Available to Busy if presented calls are refused - this will stop subsequent calls being presented to an agent who has forgotten to put themself on Busy state when they are on holiday/meeting/lunch. This will massively improve the call handling rate for this type of Queue.
1 vote
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