986 results found
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Add ability for notes connected to call log
for example, "tried to call applicant, phone number not working"
6 votes -
Being able to provision 2 or more Digital Lines on 1 desk phone
Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device
6 votes -
Global CLI Presentation for outbound calls
Each user is set to present the companies main number for outbound calls. To change it so they present their DDI (primary number) requires the change to be made on each user individually. There should be an option to set the outbound call profile globally so by default users present the main number, or their DDI.
2 votes -
make ringcentral dialer, my default app for URL:CallTo links
make ringcentral dialer, my default app for URL:CallTo links for MVP plan
2 votes -
Caller ID when engaged on a call..
Need caller ID to come through when engaged on a call.. This can happen but the feature to turn off ringing when on PARK is disabled. We would like to have both.
4 votes -
Archiver seperation of call recordings for phone transfers.
Currently, when someone calls into the Office (ie extension 1) and they are then transferred to a user at a different extension, the recording of the whole conversation is kept in the Office line. We request that once a transfer is made, there is a separate audio recording put into the the users extension that the call was transferred to.
1 vote -
Have Caller's Names Show Up In Call Queue
Currently, whenever a call comes into a call queue, we are unable to see the caller's name until after the call has ended. We need to be able to see these names while the call is in progress.
1 vote -
Dock the Dial Box page and Ability to add users to groups without going into every group
If we were able to dock the Dial Log box it would make it much simpler to disconnet from calls withouth searching through several windows. Shoretel had this option and you could dock it to the top, bottom or side of your monitor. When adding a new user, it would be nice to be able pick the goups you are adding them to without having to open each group, open the profile and then add the employee.Thanks!Cindy
1 vote -
Operators can sort text by phone numbers vs mixing all received text together
We use a few different numbers and sometimes use a number specific to a listing. As the operator I currently can't see which number a text is coming in on and they are all mixed. I need a way to check the text for each phone number vs all numbers mixed together.
1 vote -
You need to add a blocking feature for calls that come through to phone numbers assigned to hot desking phones.
There's no way to block all incoming calls only for calls to phone numbers assigned to hot desk phones. DND will block all calls. When a user logs into a hot desking phone, they're not going to want to answer a call that is accidentally sent to a hot desk phone #.
2 votes -
Ability to reply to 5-digit SMS
Bulk text senders use a 5-digit number. Replies to these numbers (such as "STOP") fail. RC users need the ability to reply.
14 votes -
Text-to-email, and voicemail transcriptions to email font point size is WAY TOO SMALL.
When iPhone OS and Android OS inbound RingCentral text messages, and RingCentral voice mail messages are transcribed to text, and subsequently emailed to the RingCentral user’s email client, the message font in the email client is so small it is unreadable. RingCentral must give the user the ability to upsize/upscale or increase the size of the default font that is transmitted to the user email client. This issue repeats on Outlook Android, Samsung Mail, iPhone Mail, Outlook for iPhone, etc. This feature, in its current state, is unusable on mobile phones and potentially dangerous especially if RingCentral customers attempt to…
2 votes -
adding 5 minute increment
Please add 5 minute increments in the office hours times. This way I can close my office phones 5 minutes before we close VS at 5pm. I would like to have my phones stop at 4:55 pm.
3 votes -
Automatic Fax forwarding to a number
Need to have this feature as we get faxes that needs to go into our System. If its forwarded automatically it will help.. thanks.
17 votes -
Make compatible with Account Edge
Users of Account Edge financial program
1 vote -
Seamlessly go from one Ext to another
HelloA requested feature would be to seamlessly go from one extension to another on the phone app as an admin user. As an owner, I do not carry my laptop around, I carry my phone. Admin/owners should have rights on the phone app to view all extensions with ease rather than sign in and out, an option to transfer from each extension with ease.
1 vote -
Add Names Against Caller ID Options
AMA Group will have 50+ queues in their account and agents will be part of multiple queues. When the queue members dial out from the RC App, they need an easy way to select the Caller ID of the queue. Current method relies on queue members remembering which number they want to select from the list of company numbers and 50+ queues. It would be way more efficient if each number had a name associated with it to easily locate the required number
4 votes -
Don't record "dead air" voicemail messages
Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.
13 votes -
Allow User to have 2nd field to enter phone number to call next after current call is ended.
When making multiple calls in succession, the user can prepare for the next call so they just click one button after disconnecting the current call. We had this feature with our previous phone system and those who do lots of outgoing calls miss it.
2 votes -
Warm Transfer to CCRN's
Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.
22 votes
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