942 results found
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Block callers from Exchanges within area codes
Block callers from All Exchanges within an area code. 913 521 XXXX.
1 vote -
Allow users to add disposition codes for calls on RC MVP
Customer would like to be able to add in a reason code at the end of a call in order to know which phone calls to charge back to a particular client. Similar to dispositions and tags within the Contact Centre. Use case is for a recruitment firm who make lots of recruitment calls on behalf of their customers. Each call that they make they would like to be able to add a code to it so that they can run a report and show how many calls to charge back to the customer.
1 vote -
Remove voice mail from email when deleting voicemail from phone.
A lot of users are complaining about having to remove a voicemail from the phone, and then having to delete the voicemail out of their email, and then having to remove voicemail off the phone if they check the voicemail through email.
2 votes -
Ability to customize Ring Central Phone App settings programmatically or set as default for new users.
We are deploying the Ring Central Phone application and there are many steps required by the end user to configure it after signing in. (See examples below)Rather than asking thousands of people to repeat the same steps, we would love to be able to either push the settings via policy or a config file which will serve as the defaults. This way 99% of people will not have to do anything special to set it up unless they really want to.This will eliminate friction with end users during deployment (or even break/fix should they mess up their settings) and improve…
11 votes -
Add RingCentral phone link handler to browsers on install
When I click a web link, RingCentral isn't on the list of available phone apps by default in Chrome, Edge, IE. Firefox allows you to pick a program from Windows file explorer, but the other 3 don't, they just provide a static list.RC should ask to be set as the default phone link handler and update whatever registry value necessary, or at the least it should add itself to the potential program list to handle
1 vote -
Maintain continuity of Ring Groups
We have run into issues when one deskphone in a ring group is unplugged for one reason or another and the ring group stops working correctly. The inbound call rings for maybe half a ring and then hangs up on the caller.We have also run into issues when a user within a ring group forwards their deskphone to another deskphone. When this happens all calls to that ring group only rings the deskphone on the receiving end of the call forward.Other phones systems that I have worked with have a complete separation of the ring group and the endpoints. This…
1 vote -
Set a Default Caller ID Based on Contact
We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our other company number. I'd love to put a default caller ID or "from" number based on the contact so every time we call or text that contact the caller ID is associated with the number we set and we don't create confusion by responding from a different number.
4 votes -
Allow managing lines online include canceling or deleting lines
Reduce frustration by allowing reduction of lines online.
2 votes -
Add ability for notes connected to call log
for example, "tried to call applicant, phone number not working"
4 votes -
Allow replies to automated text messages.
I need to be able to reply for meeting confirmations, etc. that come from automated numbers.
6 votes -
Being able to provision 2 or more Digital Lines on 1 desk phone
Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device
3 votes -
Traditional Intercom needs to work.
Useful because it saves time. Currently, you have to dig into the Menu option, press InterCom, and then enter your extension. With a traditional intercom option, I should be able to 'buzz' the other party simply.
3 votes -
Export phone numbers including serial numbers for desk phone
I would like to download all the phone numbers on the account inluding the serial numbers of the desk phones. As for now, we can only download the phone numbers and the make and model of the desk phones.
3 votes -
Adding the keypress to show in incoming call information when receiving a call
Usually, it will only show the number being dialed by callers and not including the keypress they have pressed. It would be great if keypresses dialed by callers should also reflect in the call information.
2 votes -
Shadow call from people of people at remote sites
in the context of the integration of new employees, manager and new employee must do a call together with customer for example, but manager should not appear in call but could listen and also speak if necessary.
1 vote -
Simultaneous Ringing in Queues
We desperately need the ability to have multiple queues and as a call makes it way through those queues that the queues the call had passed continues to ring as it adds the second queue then the third queue. I assume this isnt an option based on conversation and research.
4 votes -
Avaya Crisis Mode for RingCentral System
Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
6 votes -
Add Names Against Caller ID Options
AMA Group will have 50+ queues in their account and agents will be part of multiple queues. When the queue members dial out from the RC App, they need an easy way to select the Caller ID of the queue. Current method relies on queue members remembering which number they want to select from the list of company numbers and 50+ queues. It would be way more efficient if each number had a name associated with it to easily locate the required number
2 votes -
Restrict User's Ability to Change Voicemail Attachments and Voicemail to Text Settings
For financial companies, this is an important security enhancement. You can apply a template to turn these features off today, but users are able to turn them back on. If you restrict access to these features, it also restricts users access to basic end user voice mail features.
2 votes -
Show your extension number on desk phone
I think your own extension number should be displayed on your desk phone. It can be under or above the date/time.
13 votes
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