Our receptionist is missing calls/incoming notifications when she is on the phone. Instead of getting all calls, some calls will bypass her and route to Sales. Call to our main number is routing to our reception group, which currently has only one member, so it then route to the exact extension of our receptionist. If our receptionist is on the phone, the call will ring 30 sec before it route to the next group - Sales. This behavior does not cause any issue 75% of the time, but in the case when she is with an actual customer and the second customer calls in, Sales is not going to be happy if they have to transfer calls. I tested all four scenarios. It does not matter if our receptionist is on Internal Extension Call or Call Queue Call, she will not receive any notification on the next Call Queue Call.1st Call2nd CallNotificationConfirmedInternal Extension CallInternal Extension CallYesXInternal Extension CallCall Queue Call NoXCall Queue Call Internal Extension CallYesXCall Queue Call Call Queue Call NoX I contacted your support line couple times. I was told this is normal behavior and explain this is due to the system limitation (No explanation) Can this be corrected?