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979 results found

  1. When retrieving voice messages from outside the office, I would like the callers phone number announced, along with date and time of call

    we work from the road most of our day and need to log in caller phone number for return calls later on the day

    1 vote
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  2. Warm Transfer/ ask first - as only transfer option

    enable feature to select if users can either do one or the other for warm and cold transfers.warm + coldwarmcoldwe can then be certain no colds are done accidently or for any other reason.

    8 votes
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  3. Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule

    Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule or Custom Extension Schedule.

    2 votes
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  4. Allow custom rules to be forwarded to a short number

    The ability to create a custom rule to forward calls to a short number that requires a hash at the end. To ring some numbers I have to put a # at the end of the number for it to ring, I can't create a custom rule to forward calls to a short number as the # won't save.

    2 votes
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  5. Expand the video messaging

    We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company

    3 votes
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  6. outlook contact

    I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)

    3 votes
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  7. Move Disabled user to Unassigned extensions

    Would be a wonderful feature if we could move a disabled user over to Unassigned extensions so that it would be easy to reassign to a new user and to keep all unassigned extensions in 1 location.

    1 vote
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  8. List of Wifi Supported Phones

    You currently have a list of phones that are supported on the support site but it would be beneficial to know which of those are Wifi phones.

    1 vote
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  9. in RC APP to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button

    This is chatting log with ringcentral live agent:I see. So basically, they would like to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button, correct?
    yes, that is our question Thank you for the confirmation. I see what you're trying to say. Our only options at the moment would be to answer the call and press the HOLD button, or just ignore and route the call to voicemail. We currently don't have that auto-hold feature available. That sounds like a good idea. I can imagine that improving our…

    2 votes
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  10. Sort caller ID/outbound call selections by NAME

    Currently, the feature allows for sorting by number ONLY and we have 30+ numbers, so scrolling to find the appropriate name is tiresome. It would be great if the name of the number dictated the sort feature instead of smallest to largest number

    11 votes
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  11. Disabling HUD company-wide

    We're all getting tired of everyone else knowing exactly with whom we are speaking and for how long. I.E. getting a follow-up IM with the question, "Will you please call me after you're done speaking with John?" That kind of thing. Too intrusive.

    6 votes
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  12. RingCentral Windows Store version

    Ease of role out and management

    1 vote
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  13. New customers/users could have been prompted about CNAM and its limitation

    Users are not aware that CNAM does not work on all end-point especially a mobile phone.Users could have been prompted on initial login and link them to the article number 11592. This should help correct the users expectation regarding the CNAM.

    5 votes
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  14. Send calls to Teams in E164 format

    Send calls to Teams in E164 format.Teams is expecting calls from Ring Central (direct routing provider) to be sent in E164 format, which is a standard.This would properly resolve numbers to our Teams and Outlook contacts.

    2 votes
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  15. Add black lists users can subscribe to

    It would remove most of our incoming call handling costs if we could block all foreign exchange transfer companies, mobile phone companies and energy suppliers.We would happily pay for a service to block a maintained list of these problem callers.

    2 votes
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  16. Ability to reply to 5-digit SMS

    Bulk text senders use a 5-digit number. Replies to these numbers (such as "STOP") fail. RC users need the ability to reply.

    9 votes
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  17. Call Queue Status Unavailable while 'In a meeting'

    I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a feature request for this.

    3 votes
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  18. Allow Users to log into more than one hot desk phone at a time

    We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someone calls it will ring both phones. While you can you call handling, this can get out of hand quickly as instructors move from year to year, negating the advantages of hot desking. We love the hot desk feature, especially the unlimited login times to help ease management of…

    6 votes
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  19. Logoff button on the hotdesk phones to change the presence of the agent

    We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flows, as the agent is no longer on the phone, but the system still sees them as Available. We are mitigating this by using the DND (Do Not Disturb) button. There should be a way to have these functions combined so an agent using a hotdesk phone only needs to press Logout to logout of the…

    1 vote
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  20. Fix Voicemail Access

    If you create a Queue, and a caller ends up in that voicemail, there is no easy way for the members of the Queue to get to that voicemail. They have to be given advanced levels of access (Admin) to the system to access it. Currently, this means the Tech admin has to keep going in and helping the Queue members now get to messages that our general reception team needs to access, and that is nuts!This needs to be fixed ASAP. It is a fundamental function that a shared, general delivery voicemail system be available to any company! Our…

    13 votes
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