Call Queue Status Unavailable while 'In a meeting'
I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a feature request for this.
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Anonymous
shared this idea
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Annie
commented
Customer would like to set a button on the handset for the call queue to be routed to their after hour greeting if they dont want to received calls on a specific situation like they are on a meeting.