942 results found
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Treat voicemail messages in the same way as call recordings and store in archive
Treat voicemail messages in the same way as call recordings:Store in ArchiveMake available to any properly authorised userCallers can leave messages containing important information (cancel an order, change of phone number, email address etc) and these recordings may be required during an audit. At present, they are under the control of the individual user.
3 votes -
Granular User Management Permissions
I would like to see more granular controls in the user admininstration permission group under "Roles", so that we can remove specific abilities such as adding and deleting users, but still give certain staff the ability to access user settings such as call handling, and to apply user templates.
10 votes -
the country number by blind transfers should be shown at the receiver phone
experiencing the "different country number showing at recipient end when transferring call by blind tranfers only
1 vote -
Call Transfer
Should have a way to transfer an incoming call without having to actually pick up the call
3 votes -
Music on hold radio
We are a restaurant, and we recently switched over to ringcentral. We used to have with our old provider a "music on hold" which would play the music from our radio when we would place a customer on hold. The preloaded sounds are not that great, and the custom files for music are too short and it would be the same everytime.
7 votes -
Option to switch from Caller Name to Caller ID for Parked calls in the latest version of RingCentral Phone Apps
Customer business process requires the Caller ID or the number of the parked calls in the HUD of the RingCentral Phone Apps.Older version shows the Caller ID in the parked calls but the latest version now shows Caller Name.
4 votes -
"Your call is being recorded" message in different languages and selectable by user/group's needs.
When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would also like this to be selectable on the user/group basis and not a global selection.
5 votes -
HUD should display incoming number, not name
The HUD used to display the incoming number. Now it just shows the user name.
1 vote -
Support Current Cisco 8861 Firmware 11.3
Please start supporting the latest version firmware for the Cisco 8861 phones. Besides improving call quality with headsets, and features, it corrects many security vulnerabilities. The only officially version that RC supports (11.1) is riddled with security vulnerabilities. Cisco recommends to upgrade to 11.3.x to mitigate these security risks. Also, Version 11.1 cannot be managed by modern browsers any longer, now that it is approximately 4 years old.
6 votes -
Allow Queue Extension on Phone Line Keys through Presence
Currently only users and park locations are allowed as allowable extensions on the side car of the phones and line keys. It would be great to allow queue extensions as well.
6 votes -
Phone need to be able to receive/accept as many callers as the phone can take (on as many lines as it has)
Just imagine how our customers feel when they calling us and they constantly going to voicemail. Are they getting what they want ? Doubtfully. What are they thinking about our company? Lazy to pickup the phone or what ?-probably.If your desk phone created with 10 lines for incoming calls to take - that's for a reason. Customers who calling us are in need of our service and when they do call most of them gets to the dead end.Feature to be able to take as many calls as your phone is capable to - is a MUST.Just ask yourself a…
2 votes -
Templates for Different Roles
It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the company number for a different role. This makes it easier
2 votes -
being able to actively see if someone is even available without the mouse hovering over...
I want to beable to see if my team (in team groups) is available without being forced to hover over the person with my mouse.
3 votes -
Report outbound caller ID settings
There's currently no way to enforce company-wide outbound caller ID settings, and no way to report on user who, for example, have the company number set as their outbound caller ID
10 votes -
Send an alert when x numbers of calls are in the queue
We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes
10 votes -
Ability to have an emergency 24/7 call queue which can override specified users available hours.
I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.
3 votes -
Bring back the list of recent text messages on the phone tab.
I am not sure why you took this feature away in the latest release, but it was an absolutely terrible idea. It is so important to have recent text messages on the same phone panel without have to switch back and forth. You need to bring this feature back, it is making my life 10x harder trying to get through calls
1 vote -
Showing that a call was answered on the other deskphone
Customer wants to have options to see on the desk phone if someone was able to answer the phone call.Cx wants to see if the call was answered on the other line.
8 votes -
Enable Queue Members to delete messages
Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only way to let someone delete those is to give them "Phone System Admin" access, which let them access way too many other sensitive settings of the system. That is just wrong!A queue member should be able to delete a queue voicemail from the app, or at the very least, from the service portal without access to…
3 votes -
Random display of Caller ID
Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. But if I get a call from Washington State, I answer. You should have an option to display RANDOM numbers to the person being called. This serves a double purpose. 1. Higher answer rates 2. Longer use of numbers in caller ID bucket before they get flagged as spam or telemarketer. I…
1 vote
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