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979 results found

  1. For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-Support.html

    6 votes
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  2. It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Proof that I sent information or asked for support etc without having to go through every conversation I've had with everyone on the subject.

    1 vote
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  3. If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the user to enable call forwarding by changing their status to "do not disturb" or adding a new "call forwarding" status. That way it can be easily enabled when they know they will be away.

    14 votes
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  4. I would like to see a feature on all Ring Central Deskphones, to integrate their DND status with all other agents/ representatives in the company. We can see when they are on a call, or placed a call on hold, but cannot see if they are on DND. This would alleviate a lot of headaches for our team, if they could see if someone is available or not... This is a cloud based system. It needs to be able to integrate with all deskphones.

    11 votes
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  5. Hi is there any chance of having Ring Central office to have a 3-4 pin code for Voice Mails rather than having 6

    4 votes
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  6. It would be really helpful to increase the limit of recipients from 5 - we use this feature for emergency after-hours requests from our clients and as a company focused on tip-top customer service, we would like for all employees to receive these texts so that the appropriate account manager can handle the issue.

    1 vote
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  7. For Polycom phones for instance, be able to put the call queue on the presence, then light up or flash if there's a VM in the box

    3 votes
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  8. My business shares two accounts across two buildings next to each other and only one main line number that's known, so being able to park a call and both accounts being able to see it would be useful.

    3 votes
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  9. It would be great if an automated text message could be sent out when the caller presses a number or an extension. For example, to get a link to our address texted to you, please press 1. To get a link to our online scheduler, press 2. Once the user presses the number a txt message would go to their cell phone with the links.

    3 votes
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  10. The execute command option in the RingCentral Phone application runs when the phone starts ringing. I would like an option to have the command run when the call is answered

    2 votes
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  11. We have smaller office and when everyone leaves for lunch, we would like to forward the main number to a calling service we pay for. Presently, we can do this by dialing #72 and then the number and when we get back, we dial #73 to unforward them. This option is not available at RingCentral. We are using Polycom phones, and someone suggested an on demand forward button, presently I'm asking for such a button to be created for us. But, it would be nice to be able to do it with a keycode and that way other physical phones…

    1 vote
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  12. Use case: Patients leave voice mail to the extension of the doctor on call. Doctor may or may not be running RC app on the phone. Need a way to notify the doctor, by calling the doctor at the mobile number and at least announce there is a new voice mail.

    3 votes
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  13. This would allow admins to quickly build out sets custom numbers to route calls more quickly than the one-by-one manual entry.

    5 votes
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  14. It would be really great to have a custom forwarding rule based on RingCentral Contacts that have a specific tag or category. This would make the routing of calls directly to the appropriate extension much faster and easier.

    1 vote
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  15. Presently very limited Bluetooth headset compatibility. Some people can't use just any headset because of environmental conditions, comfort, etc. I've never come across another app that was so limited in headset use.

    6 votes
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  16. We send so many texts a day and it would be super helpful to be able to categorize them in folders. For example, a marketing folder, a working on folder, waiting for information folder....etc. Instead of having to wade through hundreds of texts to find the right one.

    4 votes
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  17. We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC Phone (which has a conference greeting).

    39 votes
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  18. It is very time consuming to have to look up a clients extension because it cannot be stored in the contacts. When I asked someone in your company they suggested I add the extension to the persons last name, that is a very clumsy fix.

    1 vote
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  19. Customer Sucess Platform

    2 votes
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  20. useful so I don't have to search the user to see why they are not available/everyone can use this

    2 votes
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