979 results found
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Block Annoying Callers from Companies by Name
The ability to block annoying calls from companies by name. For instance, a company with phone numbers all over the state or USA that can bypass you blocking their phone number because they have so many locations and/or phone numbers to call from. Yet, because they are a business, the company name shows up on each call despite whatever number they call you from. Instead of trifling with blocking the number, simply block the company name.
4 votes -
Notification After Certain Voicemail Quantity
For busy extensions that receive a high volume of voicemails, it would be nice to have the option receive a voicemail notifications at certain quantities. ie. when voicemail reach 5, 10, 15, 20, ect. Instead of a notification for each. Especially if it's only email notification.
1 vote -
Access to old call logs
Cx wants to access call logs for the full year of 2019
1 vote -
Sitewide phone configuration updates
I have a client that is never able to dial a 10-digit number when transferring - the timeout is just too short for them. There is a way to modify this by going to each phone individually via IP, exporting a config, editing it, and importing it back. For a client that has just a few phones, this poses no big issue - but a larger client would require a significant amount of time to correct this. Being able to specify this timeout from the portal or having a RingCentral tech have the ability to impact this directly would be…
1 vote -
Assign a live person/extension (or more for simultaneous ring) before hitting the IVR menus.
We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. We can currently do this by creating a new user extension (costing more in licensing) and using the call handling/forwarding options for a live person and the message options to transfer to the IVR extension. This costs more and junks up our address book (where we cannot hide any user/contact added).
2 votes -
Call forwarding using star codes
be able to forward calls automatically by dialing star codes on deskphone
4 votes -
Transfer unanswered queue calls to auto receptionist
When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a voicemail on the call queue mailbox or be disconnected. This may not happen with larger organizations but in smaller ones all staff may be busy and don't want clients to wait if they know the extension of their party.
3 votes -
Turn Off On hold music globally for Ring Central Audio Conference
Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.
4 votes -
Rules Shortcuts
I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mobile app. A Rules shortcut tab that showed ALL your rules so you could turn them on quickly.
4 votes -
Add setting to suppress prompt to update Windows RingCentral Phone app
When there is a new update available for the Windows RingCentral Phone app, it prompts the user to update it. If you have the app deployed using the ALLUSERS=1 switch, it will prompt for admin credentials to complete the update. It would be nice to be able to supply a configuration flag either in registry or while deploying (like SUPPRESSUPDATE=1) and then the user will not be prompted to update when one is available. This way, IT can install the app on their own machines without that flag set, and they will get the prompt. Then, they can retrieve the…
1 vote -
RINGCENTRAL APP LIST OF CALLS
Hi there, i basically have 3 extensions on my account (admin one and dispatch team) the problem is that the dispatches can t see the calls that are being directed to the numbers i have. Same problem with recordings...can you guys add the recordings in all of my extensions and the ringcentral phone app...? please...its really important
1 vote -
Add queue category to recents menu(call log)
Add queue category to recents menu(call log)
4 votes -
Feature request to have payment system for RingCentral.
Feature request to have payment system for RingCentral.
1 vote -
Transfer incoming call to colleague's voicemail using the softkey instead of their extension on a Polycom device
On a Polycom device, in addition to transferring a call to someone else's voicemail using "0"+"extension number", we would like to be able to press "0"+their softkey extension.
3 votes -
To have the ability to have no Voice Mail on a call Queue line
We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and how often. We do not want VM for these call Queue's, we are trying to get our customers to email instead and my recording even states to send email.
3 votes -
Visual cues for audio activity within phone calls
RingCentral App Feature request: When using multiple speaker and microphone devices on a given system, callers can be unsure of whether their microphone is working, especially when leaving a voice mail to which the call recipient cannot verify the caller is being heard, perhaps if they have not selected the appropriate microphone device. In a similar case, a caller cannot hear a call recipient after placing a call if they have not selected the proper playback device.To assist with this confusion, display the selected audio devices (speakers and microphone) within the dialpad on every call, and show a vertical or…
1 vote -
Adding Contacts Specific to Each Company Phone Number
The ability to add contacts per phone number within RingCentral. For example, your corporation has subsidiaries that perform separate and distinct functions, and each company has a separate phone number and associated contacts/clients, and all numbers are managed under the one RingCentral account.The ability to add callers to specific phonebooks for specific phone numbers being managed by RingCentral.
2 votes -
Change overflow call queue sequence to simultaneous order instead of setting it to just rotating.
Would like to add simultaneous order on overflow call queue.
1 vote -
Unread notification should specify type
when you see the number bubble for new/unread there is no further indication that it could be a text message or other message type other than missed call/voicemail. It would be nice to show new/unread for all types by default or at minimum show an indicator number next to each message type so we don’t have to guess.
4 votes
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