Transfer unanswered queue calls to auto receptionist
When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a voicemail on the call queue mailbox or be disconnected. This may not happen with larger organizations but in smaller ones all staff may be busy and don't want clients to wait if they know the extension of their party.
3
votes
Lawrence
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