264 results found
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AI notes for conference calls with 3+ callers.
Requesting to add the AI Notes feature for conference calls with 3 or more individuals and/or transcript of the call. We get AI Notes up to adding the 3rd caller & then notes stop once a 3rd person is added to the call.
4 votes -
Add a User without Extension
We have a customer who wants to add a user without an extension, but with the ability to assign a specific role.
2 votes -
Modify Voicemail Messaging Notification
Messaging Notification for Voicemail
1 vote -
Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.
Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.
1 vote -
RingCentral greeting for Google voice
Customer wants us to include the RingCentral greeting for Linked RC numbers in Google voice. Right now, by default, the Google voice greeting is being played.
The Call forwarding option for Google voice is not working, as they need to add the contacts manually to make that work.1 vote -
5 votes
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RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup
Customer should be able to sync or backup current and existing data even if RingCentral Archiver was just setup.
As per cx, RingCentral should be able to retrieve existing data even the archiver was just recently setup.
3 votes -
not to prompt the ring central app option when pressing the number in click to dial
Customer wanted the click to dial option to dial directly to ring central app once they click the number to be call instead of the option of phone and sms to appear first before they can dial out
1 vote -
Call Recording Cropping/Editing
A feature that would allow users/admin to trim or crop call recordings to shorter, more manageable lengths. This is crucial for focusing on specific sections of a call, removing unnecessary silence or irrelevant portions, and facilitating easier sharing and review of key information.
Use Cases:
Sales teams reviewing key moments of customer interactions.
Support teams sharing specific portions of troubleshooting calls with colleagues.
Management reviewing critical decision-making discussions.
Training and quality assurance purposes.Additional Considerations:
User Permissions: Access to this feature should be controlled by user roles and permissions.2 votes -
replacement phone
current phones should not go offline when ordering a replacement device
1 vote -
AAD Attribute mapping to License type for user accounts when auto provisioning with Azure
When auto provisioning users, it would be helpful to be able to select the type of licensing you are providing to the accounts based off of the group they are added to in AAD. For example:
- Create Security Groups "RingCentralVideoPro" and "RingCentralDigitalAdvanced" in Azure/MS365.
For users in "RingCentral_VideoPro" AD group, Azure will provision an account based off of AD Attributes and assign a Video Pro license.
For users in "RingCentral_DigitalAdvanced" AD group, Azure will provision an account based off of AD Attributes and assign a Digital Advanced license, including assigning an extension and number to the account.
This…
4 votes -
To have an Admin Portal setting that allows setting a unified SIP password for multiple devices automatically,
To have an Admin Portal setting that allows setting a unified SIP password for multiple devices automatically, instead of assigning different SIP passwords for individual devices during manual provisioning.
4 votes -
Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users
Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users
3 votes -
IVR Keypress "Transfer to voicemail of" Function
We have a customer with a direct dial set up for their Call Queue, and after hours, the call is routed to an IVR with keypress options that should direct the call to voicemail within the same Call Queue. However, the issue is that the call is getting stuck in a loop within the IVR and not reaching the Call Queue voicemail as intended. They would like this fixed so that the voicemail is correctly routed to the same Call Queue voicemail.
2 votes -
An option to hide or disable the ability to transfer calls to a RingEX number or extension within the RingCX platform
An option to hide or disable the ability to transfer calls to a RingEX number or extension within the RingCX platform
1 vote -
Live Chat for Lower Than 5 Users/Licenses
Access to live chat for fewer than 5 users/licenses.
1 vote -
2FA for Instagram
A customer has requested the ability to receive OTPs or 2FA codes via their RingCentral mobile number for Instagram, offering more flexibility for users who rely on RingCentral for their mobile services.
1 vote -
Archiving AI Summaries
The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.
4 votes -
Performance report for more accurate total number of calls
Add a column or option to find the total number of calls without counting calls that were transferred more than once.
8 votes -
Provide RingEX Real Time Voice Stream to Omilia for Agent Assist
Using RingEX with Call Queues, it would be of benefit to RingCentral, Omilia, and customers to have Agent Assist. In order to have this a Real Time voice stream is required. I would like to enter this in as an idea as it will provide great benefit to those RingEX customers in the FinServ space and includes insurance.
1 vote
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