436 results found
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Support Multiple Cloud Storage Destinations for Archiving
Allow customers to configure different cloud storage destinations for archiving based on file type (e.g., call recordings, SMS, voicemail). This would provide greater flexibility for compliance, retention, and historical storage requirements, rather than limiting accounts to a single archiving destination.
1 vote -
Caller ID number should not be visible to the recipient.
The customer would like to hide the caller ID when making outbound calls. The caller ID number should not be visible to the recipient.
3 votes -
abililty to download transcript for video meeting that was not recorded
We'd love to explore the possibility of providing a transcript download option for video meetings that aren't recorded. This feature could be quite helpful for participants who want to review the meeting content later. We'll look into the technical feasibility and potential implementation of this functionality. Thank you for bringing this idea to our attention!
2 votes -
Block Robocalls per site
Customer wants to have the ability to block robocalls per site.
4 votes -
Add Dial In Number in Conference Call for Tees, Alberta
Please add 1-587-316-4436 for Tees, Alberta. The only option in the Conference Call is Edmonton, Alberta. The customer used 1-587-316-4436 before as their Call In Number, but suddenly it stopped working and is no longer the Dial In Number in the Conference Call.
4 votes -
type in the time instead of using the drop down in custom rule
the ability to type in the time instead of using the drop down in custom rule. for instances like 5:30 we need to click the dropdown for minutes to 30 times instead of just typing it in.
2 votes -
Scan to Email
Request to add Scan-to-Email support using RingCentral servers. Printers currently require third-party SMTP services to email scanned documents. Providing a RingCentral-hosted SMTP or API-based scan-to-email solution would improve security, reduce external dependencies, and allow customers to keep document workflows fully within the RingCentral platform.
1 vote -
Fillable documents
Generate upload to client fillable documents
1 vote -
Add Profile Picture to External Contacts
The possibility of adding pictures to external contacts
2 votes -
Make RingCentral support phone number more user friendly
The support phone number is now significantly less functional than it was before with the addition of the AI receptionist. I tried calling about an open case, and after navigating to the support section of the IVR and putting in my case number, it was not able to find the case. Getting to this point already takes over a minute. It then transfers you to the AI receptionist, who is also not able to view any details on specific cases, which seems like it should be important if it taking calls for a technical support queue. It took me over…
2 votes -
Call Waiting Notification
Currently, during an active call, users hear a tone indicating an incoming call and can answer it without disconnecting from the ongoing call. Customer would like to request the ability to customize the ringtone or notification sound for incoming calls while already on an active call, allowing users to distinguish these alerts more easily.
3 votes -
"Find & replace all" button for AI Notes
For AI Notes, it's pretty tedious to edit and replace every misspelled name or word. However, if a find & replace all button to fix this issue.
1 vote -
Disable Call Notes Email Notification.
Option to DISABLE the Call Notes Email Notification on an Account level, not giving their users the option to just turn it back on after turning it off.
1 vote -
Enable AI Receptionist to Transfer Calls to External Numbers
Currently, while the AI Receptionist can recognize and respond to voice prompts, it lacks the ability to transfer calls to external phone numbers, particularly those not included in the company directory. This limits its flexibility in practical scenarios.
Customers would like the ability to upload multiple external contacts in common formats (e.g., CSV file) and have the AI route or dial those numbers automatically when prompted by the caller.
4 votes -
whisper that announces what number the customer dialled
a whisper that will announce what number the customer dialled since the incoming caller id display is very small and it is better if it is a whisper prompt not just a display on phone.
2 votes -
Disable RNA functionality
Can the RNA functionality be disabled to prevent the agent from becoming unavailable? Alternatively, can a timer be set to automatically switch the status back to available?
6 votes -
Use Hongkong number as Substitute Caller id
Use Hongkong number as Substitute Caller id
2 votes -
RC App Workflow Builder Bulk Change
Need a feature in the RC App Workflow Builder in which change can be copied and set a bulk change so it can be applied faster on existing workflows. Currently changes can only be made one workflow at a time.
2 votes -
Automatic Prevention of USB Audio Device Power-Down
Ensure USB audio devices, such as headsets, remain powered on during periods of inactivity to maintain continuous connectivity and prevent audio interruptions.
Scenario:
Users relying on USB audio devices for calls and meetings may experience unexpected disconnections or missed audio when the operating system powers down the device due to inactivity. Currently, this requires manual adjustment of USB power settings on each device. Automating the prevention of power-down would improve reliability, reduce disruptions, and minimize support requests.1 vote -
The ability to have Unavailable and In Meeting added to Ring Central App
Though it's ok adding notes for your status but we would like to have the ability to have hard coded statuses like. Unavailable, Lunch, In-Meeting. Currently it has Available, Do not disturb, and Invisible. More customization for our Company would be great. Then our Admin could edit the list to best suit our company.
1 vote
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