525 results found
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assign the meeting host role to another participant
I want to use a functionality in RC where, if the meeting organizer needs to leave early, they can assign the meeting host role to another participant instead of ending the meeting for everyone. This allows the meeting to continue even if the original organizer has to drop.
2 votes -
Flexible use for a toll-free number for both US and Canada
We should make sure our toll-free number is open to both the US and Canada. Toll-free numbers should work across both countries for free, meaning a Canadian caller won't be charged for dialing a US toll-free number, and a US caller won't be charged for dialing a Canadian toll-free number. It requires no international codes, just dialing the standard toll-free number.
1 vote -
Disable Account Validation for Specific Users
Option to disable Account Validation for specific Users.
1 vote -
Request original STT for compliance requirements.
Request original STT for compliance requirements.
1 vote -
Live Reports Enhancement
We would like the Live Reports widget to display user extension status, identify the next recipient in the call queue, and provide combined user and call queue details in a single view.
1 vote -
notification
The call recording needs to capture certain keywords and send a notification by email.
1 vote -
Disable On-demand AI Note Taker
Customers have various reasons for needing to disable the Automatic AI Note Taker, but they don't want users to bypass this and enable on-demand note taking during calls. We should allow for the AI Assistant to still be available, be it in the Message or Text tabs, but remove all note taker features if desired.
1 vote -
Abandoned Calls details in Analytics Portal
The customer is requesting the addition of a feature within the Analytics Reports that would allow them to view detailed metrics on abandoned calls. Specifically, they would like the ability to track the total number of abandoned calls over a selected time period, as well as additional context such as timestamps, call queues involved, and caller information (where applicable). This visibility is critical for evaluating call center performance, identifying potential bottlenecks in call handling, and improving overall customer experience.
5 votes -
Just want to receive call notes only for calls that are routed to a specific user extension regardless whoever user answers it.
We have call groups set up to a user extension and I only want to receive call notes for the calls that came in to this extension regardless of whoever the user within the group answers the call.
But I don't to set up call notes notification to all of the user extensions that are part of the call group because I don't want to receive call notes when their direct numbers or extensions are dialed.
4 votes -
Allow Multiple/Dual Call Recordings per Call Session
We would like to request a feature or configuration that allows the system to generate two separate call recording files for a single call session
1 vote -
When I download call recordings, alert me if the request is too large for the ZIP file limit
I have been downloading call recordings in monthly intervals. I recently discovered that not all the recordings are in the ZIP file. I took it down to downloading 5 days worth of calls and it was missing recordings. I used another provider before that had a really good download system. If I downloaded a month's worth of calls and it was too large for their ZIP file limit, it would automatically create multiple ZIP files for the download and alert me. This is what I want - either an alert that the download is too big, or that RingCentral's system…
1 vote -
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
22 votes -
Native Integration with National Do Not Call (DNC) Registry
I would like to request a native feature within the RingCentral (RingEX) and RingCX platforms that automatically identifies and flags phone numbers registered on the National Do Not Call Registry.
2 votes -
Add a Feature to Add Additional Notes or Cancel an Existing Email
Often times, customers reach out to Leaders to add additional notes or cancel an email that has already been submitted. We would like the ability to add these notes to the email without compromising it's position in queue and be able to cancel the email and remove it from the queue.
Today if I were to add these notes I would have to forward it back into the queue and it would fall to the back of the line. Or the other option is using our priority queue but then we are pushing it to the front of the line.…
1 vote -
Save/Discard prompt in Salesforce integration
The save/discard prompt appears to work correctly when users are editing standard Salesforce objects such as Contacts. However, when users are editing a different or custom object (such as your Intake object), the integration redirects directly to the caller’s Contact record without prompting to save unsaved changes.
1 vote -
Ability to upload Ring Central logs when creating cases
The customer makes cases for calls dropping, but the attachments section won't allow them to upload the call debug log. These are not overly large and aren't call logs going back days. But a morning log with minimal calls in the logs. It would be simpler to upload them when cases are created, rather than waiting for an agent to respond and request them.
2 votes -
Option to provide flex licensing for RingEX users much in the same way we charge for RCX
Why don't we offer flex RingEX licenses as an option to clients at a set premium like we do for RCCC and RCX?
This would eliminate customer friction in cases of seasonality as well as negate some scenarios of needing elasticity clauses for smaller clients.
It would also help prevent CSat and long downsell cycle times for adamant customers.
1 vote -
collect attendance records for video meetings
I have a potential customer who conducts interactive training videos. They would like to document those in attendance. How can we do this?
1 vote -
Unified SMS and Call History
Customer would like to have a Unified SMS and Call History that's accessible regardless of a user's roles.
1 vote -
Mapping for RC email different from the UPN or the Email in Entra | SSO
At present, the registered RingCentral email must match either the UPN or the email address in Entra for users to successfully sign in via SSO.
It would be beneficial to have an option to map the RingCentral email to a value other than the UPN or primary email in Entra.
3 votes
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