985 results found
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Allow Users to accept queue calls while on another call.
As a customer service representative, it can be challenging to manage a high volume of calls while ensuring that each inquiry is addressed promptly and efficiently. One potential solution to this issue is the ability to receive calls through call queues while already on a call. Unfortunately, this is currently only available for direct calls and not for those routed through call queues.The inclusion of a toggle option within the call queue settings would allow users to receive incoming calls while already on an active call. The toggle could be aptly named "Allow Users to Accept Calls While on Another…
7 votes -
Voice & messaging encryption
I understand that the voice and messaging encryption features are in the works. Are they available now? If not, I would like to know when they will be available.
5 votes -
Ability of the Shared line phone number to send and receive SMS
Ability of the Shared line phone number to send and receive SMS
6 votes -
Allow callers to leave a voicemail without having to press pound
We have struggled with clients who say they leave a voicemail, but we never received it. Really they just did not press pound at the end of their voicemail. So, we never receive it, but then they are mad at us for never calling them back. It's bad for our business practices.
3 votes -
Allow Call Queue Voicemail Selection
For our business, having a voicemail for every call queue is not desired. We prefer to use a single VM box for a given grouping of queues. Currently, you cannot select another call queue VM box, they are omitted from the selection lists. Please allow a call queue to send to another call queue VM box. Currently, message-only extension is cumbersome to utilize to enhance this situation.
10 votes -
When doing call forwarding I want to be able to play a recorded message then forward the call to another number
I have several locations, I want to be able when I close one location I want to be able to forward calls to my other locations. So Ideally I want a messega to be played saying that we are closed but they are being forwarded to another location.
2 votes -
Caller ID on a Presence Button
We are using Mitel 6940 phones. When a Employee's number rings, it would be great for his/her assistant to see a caller ID on a line added with a presence key. They can currently answer but it is not obvious that the presence line is ringing. We think a Caller ID on a presence line would make the fact that it is ringing more obvious, and more importantly the assistant knows who is calling his/her boss and can answer if needed.
4 votes -
Split UK Premium options (084, 087, 09)
087 and 084 numbers are considered "low-call" rate (charged at around 3p per minute) and many companies use this for contacting clients etc. 09 numbers are considered premium rate (charged at 25p - £2.00 per minute). These 3 options are currently bundled under "Premium" within Service WebWould it be possible to separate 087 and 084 into 1 group and keep 09 on its own?
1 vote -
Enable Jamaican Virtual Numbers to Receive Calls from Local Jamaican Numbers
Feature Overview:The current implementation of Jamaican Virtual Numbers (IVN) restricts the receiving party to be located outside Jamaica. This feature request aims to enhance the functionality of Jamaican Virtual Numbers by allowing them to receive calls from local Jamaican numbers as well. The proposed feature seeks to remove the existing limitation and enable users, both businesses and individuals, to establish a more robust local presence.
1 vote -
When an outbound call is connected play a prerecorded message before connecting callers
We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect the callers for a conversation. I guess it would be similar to a call line recorded message but it needs to be custom and only on certain extensions for outbound calls only.The purpose of this is for an elevator call intercom. The company recieving the call needs to know certain information about where the call is…
14 votes -
Create a new user field to represent geographical location ("Country" or "Region")
PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit.SUGGESTION: The new field could be named “Region” or “Location”. This should be a filter option in “User List” and an option for User settings templates also.
21 votes -
International Calling Blocked by RC
For international calling, it would be beneficial for customers to be notified when a country has been blocked by RC on our account. Although in the international calling rates section in the admin portal all the countries are enabled, RC monitors and blocks some countries. We practice international law and our attorneys call various countries. We would not know which countries have been blocked until attempting to call, which you then need to submit a whitelisting form which can take 24-48 hours to process. Being notified or having access to view a list of which countries are blocked will help…
13 votes -
Automatic Voicemail Message
A way to have the option to leave an automatic voice mail when calling our customers. when we call a customer and we get their voicemail could we then have an option to select the automatic voicemail instead of manually leaving one. This setting would be an option to turn on/off per user
6 votes -
Options to pick AI voice for Greetings
American English, British EnglishMale / Female
1 vote -
Add Ability to Export IM data to Teams
We are planning to move to Teams using the RingCentral for Teams integration, and would like to move the existing message data rom RingCentral to Teams. We would like to have a way to easily/cleanly export the current data and import into Teams.
1 vote -
Add how many contacts
Just add how many contacts in the contacts section. I was surprised to not see such a basic feature.
1 vote -
Grant Custom Wallpaper On Phones
Hi Team. Please include a feature were users can easily have an option to
use custom wallpaper background on all supported devices.14 votes -
See Participants in Conference Call
This would allow users in a conference call to see all the participants in a conference call. Either by name or phone number. This would ensure information is being kept secure.
9 votes -
Add GrowthZone/Chambermaster Integration
Sync between RingCentral and GrowthZone/Chambermaster so that when customers call in, their contact information automatically pulls up in the GZ/Chambermaster system. This save a bunch of time looking people up.
1 vote -
Pick A Call Park Location
Be able to park a call on a number of the users choosing. We have several departments and each one used certain numbers. For example the 800 line would use numbers in the 20's and book keeping would use the 30's. Also each user would typicaly use the same number. So if you heard Bob on the overhead page call your name you know he uses park 24 and if it was Jane she uses park 23.
1 vote
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