Access voicemails just like you can access call recordings
I run an ecommerce company that uses ring central for our customer service. It's super convenient because the calls automatically record themselves and i can easily access those recordings via the dashboard or even through a plug in with Reamaze which is incredible. Thus, I dont understand why I cant do the same for voicemails my customers leave. Instead, I either have to have my agents go through their email or go to the admin portal for a dedicated voicemail report. Either would be an extreme disruption to their routine and would be a huge pain to train.
Jacob
shared this idea
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Ken
commented
1. We are required to record all calls.
2. Call Coaching: Not being able to listen to all calls on 1 screen is difficult
3. If employees delete their voicemail calls, we don't have a record. We are required to
record ALL calls.