978 results found
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Add additional MSI install switches into RC Phone MSI installers
Please add install switches to disable/suppress the following during installation:Product TourApp Download Prompt
4 votes -
Silent warning group
Customer like to create group like with button, allow user in the group press the button to warning if any emergency like a life threatening situation happens, the warning is silent, just possible turn on the light of group button, alerting other users may need reach the police for assistance.
1 vote -
Multiple prerecorded messages to leave
It would be nice to have the feature to prerecord messages to leave if a customers voice mail answers. With just a click of a button you could select one of the messages to be left with out having to stay on the line and record the message live
1 vote -
Ability to use RingCentral Phone App for France phone numbers that is associated to a deskphone
This is normal behaviour for France when they use the RingCentral Phone app as a 2nd device. If they already have a deskphone assigned to a user, they will not have a direct dial option using the RingCentral Phone app. The recommendation is to use the RingCentral Desktop app version. This is due to regulatory compliance for France Numbers are on Demand.
2 votes -
Grant Custom Wallpaper On Phones
Hi Team. Please include a feature were users can easily have an option to
use custom wallpaper background on all supported devices.11 votes -
Restricting Outbound Calls via Limited Extensions
We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.
6 votes -
Button on polycom phone to sign out of queue
I would like a key on the polycom phone to easily sign out of the call queue instead of having to sign into a pc opening the ring central app just to sign out.
1 vote -
Call Queue Advance without wait timer when all agents unavailable
You can reference my ticket with partner support number 20268830. If all members of a primary queue are made unavailable via DND or administrative action, calls presented to the primary queue should advance to the next call handling step without requiring that the primary queue wait timer expires before allowing the calls to advance
2 votes -
Received a call from inmates
For a lawyer, it's important to receive a phone call from inmates if they are using a pay phone. The customer is using Securus is set up so that inmates can call their office. Hopefully this can be added as a feature that calls from inmates can received thru RC number
4 votes -
See Participants in Conference Call
This would allow users in a conference call to see all the participants in a conference call. Either by name or phone number. This would ensure information is being kept secure.
6 votes -
SHORTCUT ON DIAL PAD SCREEN FOR OUTBOUND CALLER ID, PLEASE!!!
Many users on occasion need to block CALLER ID on OUTBOUND calls. It can be done, but it's too time consuming!
3 votes -
Option to just block internal calls and not see any directory allowing only External calls only.
I understand that in many instances, it is standard practice to restrict all external calls on a device. However, there are specific scenarios where blocking internal calls (excluding voicemail) becomes necessary. In such cases, there is a requirement to limit the device to receiving only external calls and making external calls exclusively. This setup essentially mimics the functionality of an independent individual line, akin to a home phone situated in a separate location.
1 vote -
Ability to see how many times a desk phone goes offline.
Wanted to have an option in the reports on how many times a desk phone goes offline.
5 votes -
call receiver will hear a whisper about caller details such as name, contact number and company
call receiver will hear a whisper about caller details such as name, contact number and company
3 votes -
Add options for enabling call recording announcement
Please add an option under Automatic Call Recoding that will allow for us to chose to enable the announcement for Internal calls.Currently the three options are:1) Play periodic tones for outbound calls2) Play Call Recording Announcement for Outbound Calls 3) Allow mute in auto call recording This has been asked before and turned down with the reasoning of ADMIN RESPONSE May 3, 2023Our Product and Legal teams have confirmed that this feature will not be implemented as it exposes RingCentral to unnecessary vulnerabilities. Were the call recoding section clearly has this disclaimer saying RingCentral can not be held liable for…
5 votes -
Allow others to see DND status through the phone settings not just the app
This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I shouldn't have to put my phone on DND through the app in order for others to see this. RingCentral really has taken a step back compared to Mitel.
9 votes -
Ability to answer more than 1 call from a call queue.
Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.
49 votes -
BCC Texting
We would like to send texts to our employees and do a blind copy of all the numbers. Currently we can do a group text of up to ten people but it is not a blind copy. Is there a feature that we can use?
3 votes -
Option to Route the Callers to an Extension after nth time Invalid Key Pressed while in the IVR.
On the IVR Menu settings, there should be an option to route the call to a specific extension if the caller enters an invalid selection for nth time.
1 vote -
Custom Rule for calls with no caller ID
we are in need of a custom rule to route calls with no caller ID to a specific call queue and not the main line for our company. I understand this is not a feature currently in the system, but this is an urgent need for our business and hopefully could be looked at and set up soon.
2 votes
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