942 results found
-
Track info on when the numbers got blocked & unblocked
The customer would like to track down the records of when the numbers got blocked and unblocked.
1 vote -
Send Fax attachment to email if OBi doesn't pickup
This will make is so we won't miss faxes if the OBi doesn't pick up. It will send a fax attachment to the email attached to the extension like it does if you fet a fax on a normal extension.
4 votes -
Automated Call for Downtime
in any case there is a downtime or their RingCentral app is not working, want to have an automated system that will call customer to inform them that the they cannot accept any incoming calls since their phone system is down
4 votes -
Caller ID on Presence Buttons
In an executive, assistant scenario, we would like the ability to view the caller ID of calls that are incoming or active on a monitored line or presence key.
7 votes -
Report showing missed called when agent isn't on the phone
Looking for a report that shows # of missed called BUT when the agent isn't already on another call. We want to have an accurate picture of missed calls when agent is available. We do not use queues either
3 votes -
Voicemail message received by a specific group
The customer wants to have a feature wherein they can press/dial an extension from their physical phone to leave a voicemail message then it will be received by a specific group of people through voicemail's alert in their phone. This is convenient to leave an announcement to a certain group which they had from their previous provider.
1 vote -
Custom voice message for ringcentral phones when offline
Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available to take your call. Good Bye" We are a restaurant chain that relies on phone in orders. Our POS system is internet web based I would love the tell the customers to visit our website or phone app to place an order. Or any other custom message we would like to make. I know I can forward the…
4 votes -
Closed caption in Phone app
people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.
12 votes -
Adding multiple external number to answer call when call queue is busy.
Adding multiple external number to answer call when call queue is busy or when reached the maximum waiting time. It will be very beneficial to the business productivity, making sure customers on queue are being assisted in a timely manner.
2 votes -
Add The Ability To Send An Email For Answered Calls
We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
19 votes -
Departmental Voicemail Box
We need a Department Voicemail Box that can be set for the Call Queue , that would enable Call Queue Members to access it thru Apps.Once the voicemail was accessed by one of the members, it will automatically be exported to the Members Inbox so that it cannot be touched anymore by other Members hence avoiding multiple callbacks to the callers.
5 votes -
Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).
This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
20 votes -
add on phone star 9 raiser your hand and star 6 unmute mute
add on phone star 9 raiser your hand and star 6 unmute mute and change name
1 vote -
Show caller ID on a monitored line on Mitel phones
Currently on Mitel device users who have permissions to answer another users phone and have their extension added to their phone are unable to see who is calling the lines that the user is monitoring. In our old on prem Mitel system, users who had a monitored line button on their phone were able to see who was calling. But that is not the case with Ring Central. It would be nice to have the ability to see who is calling a monitored line on a physical phone without having to have the HUD open at all times. I know…
2 votes -
Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd
HR departments have a need to access voicemail boxes when users are on vacation or leave without actually knowing the users pin or password. Sharing credentials for multiple mailboxes is not practical.
6 votes -
Standardize Custom Fax Cover Page Template
It would be nice if and admin could create custom fax cover page templates for the users of a specific business to be able to use whilst in the RC app. As it functions now, If I wished for my employees to have a custom fax cover page standardized across all users, id have to email it to each user, rather than being able to add it to the default dropdowns when any given user is creating a fax.
19 votes -
Lead Vendor Custom Caller ID
We have several lead vendorsWe want the client to hear the name of our company when they call in, but we want our loan officers to be able to see the lead vendor name & the type of client they have on the phone when the call is coming in. So if i give my lead vendor auto receptionist number 111-222-3333 for example - and i want them to dial this number when they have a VA Home Loan client on the phone - then i want my loan officer to see the lead vendor name - VA when the…
1 vote -
Dial by Extension via Multi Level IVR
The option to dial by extension using the Multi-Level IVR
10 votes -
Capture RC App and RC Phone App login information in Audit Log
I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using wrong username or password).
25 votes -
Option to file carrier ticket for outbound CNAM complaints
Ringcentral could have an option of filing a carrier ticket for issues with outbound CNAM showing incorrectly with specific phone carriers instead of advising the customer to call their respective carriers.
20 votes
- Don't see your idea?