46 results found
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Please allow the ability to pull from the Global Address List in Office 365 - Settings/Calendar and Contacts
Please allow the ability to pull from all the Global Address Lists in Office 365. The calendar and contacts Office 365 sync option was available in the old app, however it is not available in the new unified RC app. The setting must give us the ability to select from the list of all Global address lists from the Calendar and sync option.
14 votesAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Global Address List is an option to select when allowing RingCentral access to Microsoft 365. Learn more here: https://support.ringcentral.com/article-v2/Managing-connected-accounts-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_US -
Add Jabra Headset Functions
I have Jabra Evolve2 85, Jabra Evolve 2 40, Jabra Pro 9470, and Jabra Speak2 40. Please add functionality so I can terminate or answer phone with answer/end button.
3 votes -
Add Krisp
Krisp is an AI-based audio processing software that offers real-time noise and voice suppression technology which will be really helpful to integrate with RingCentral.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
AI Powered background noise reduction is available for both Phone and Video: https://www.ringcentral.com/us/en/blog/reduce-background-noise/. -
Add Company Name to outgoing calls
So we can be identified when we are calling clients
1 vote -
More than 10 members of a ring group
All there to be more than 10 members of a ring group or allow call queues to flow from one to another if unanswered.
2 votes -
ENTER to answer calls
ENTER to answer calls
1 vote -
real time calls
We need to see calls hitting the system, (Active Calls) , as well all the call activity in real time. on ACO
3 votes -
Be Able to Block Specific SMS Text Messages from a Specific Number
One of our customers is saying she is receiving graphic texts from a specific number (404) 438-6695 and she wants to block them from texting her.
8 votes -
Skip VM greeting
On our old Avaya phone system, employees could press 1 to skip the VM message and go straight to leaving a voicemail. On the new ACO cloud, there is no way to skip the voicemail greeting. I have employees who are requesting to skip other employees VM messages by pressing a number and going straight to leaving a message.
1 vote -
Change the city the phone number is tied to
When we phone out, our location on people's caller ID shows us located in a different city and province than where we are actually located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number location to reflect where we actually are!
3 votes -
TTD/TTY feature
Hello, Could there be or is there a feature for people with a hearing disability? Maybe TDD/ TTY feature for those who are hearing impaired. Please let me knowBest,Rivia
1 vote -
"If you know your party's extension, you may dial it at anytime" option in Multi Level IVR
This is a very common feature with most IVRs and is a widely used option for companies of all sizes. Obviously, this could be difficult since 0-9 prompts are assigned, and all extensions would start with one of those numbers. Basically, there could be a 2 -3 second pause once the caller presses a number so the IVR can determine if the caller is choosing a prompt or wanting to dial an extension. Seems practical - would love to have this option.
3 votes -
Update CNAM
Our caller ID is coming up as American Airlines. This is very misleading to our customers. After speaking with a tech support agent, he said that a CNAM database needs to be updated. There has to be a way for this not to happen so the correct name is displayed when placing calls. It should not matter the type of phone you are calling. Especially when the majority of people use cellphones. Please help.
5 votes -
Ring tones while connecting queue calls
The system should (or have the ability to choose the option) for the caller to hear ringing while connecting to an agent. For example, when they press the option for their queue, and it is ringing to an agent, the caller will hear ring tones instead of immediate hold music. A lot of callers think there are calls waiting in queue as soon as they hear music instead of ring tones and disconnect quickly. If all agents are busy (it won't be immediately connecting to an agent) then it will play the defined hold music/message until an agent becomes available.…
2 votes -
Have EAs and PAs be able to put CEO into DND
As an EA or a PA I need to be able to put my CEO into DND when he is in a meeting. I need to do this remotely.
1 vote -
Caller ID label
When any phone call comes through RingCentral, it would be nice to have the phone ringing say "RingCentral" because we use our personal phones as work phones, it would be great to have that distinction
4 votes -
call queue identification
I am needing to be able to know what call queue I am answering, even when I am away from my desk. On our old digium system. I could get a announcement when I am answering for a specific queue. I have 3 queues currently. 2 are for our wholesale companies different locations, one is for the retail side. I would like to be able to have some of our wholesale guys answering calls for both queues. A simple announcement after answering is how the digium worked. It would announce "call from RO superstore" for our retail company. And not…
3 votes -
Timer for Park Locations
adding a timer to custom park lines for visibility and management
3 votes -
Call Recording that continues after Transfer
It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!
1 vote -
Configure Notifications for Received Text Messages, to be user specific, or to exclude numbers.
We would love to be able to configure Notifications for Received Text Messages, to not send notifications for specific numbers.As there are a few numbers that we SMS all the time. (My team members), and I do not need notifications for them.
1 vote
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