149 results found
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Internal Direct Calls to Bypass Ring Group Settings
The customer is requesting a setup where internal calls are routed solely to the user's desk phone, mobile, or desktop application—excluding any additional users defined in their ring group settings. These ring group settings should only be applied to external or client calls received through the direct number shared with clients.
4 votes -
Incoming Call to be routed to Busy Line
The customer would like to have an option where they can route the incoming caller to busy line tone when they are on active incoming call both when their direct number is being dialed or the company number (for user who are used for main number routing) and not to route them on voicemail but still receive an SMS message notification for missed calls.
1 vote -
setting up IVR key presses for more than 20 options
The customer is requesting assistance setting up IVR key presses for more than 20 options
1 vote -
Option for Automatic Call Recording to Capture Hold Messages and Play Disclosures Anytime
Currently, Automatic Call Recording (ACR) does not capture audio that plays during hold time, such as wait messages or call disclosures.
We need the ability for ACR to record these hold messages—particularly when a disclosure message is played to inform callers that the call is being recorded. This ensures compliance and transparency when recordings are enabled.
Additionally, we would like to have the option to play the disclosure message anytime as needed, not just at the start of the call. This flexibility will help ensure the disclosure is heard at the most appropriate time while maintaining a smooth and compliant…
2 votes -
Add the length of time a caller has been on the line as a third option on the caller ID display
Add option to report on which IVR option(s) a customer chooses during a call. This would greatly enhance the ability to determine whether IVR changes are effective.
1 vote -
Missed call notification
Ability to trigger a notification via SMS or Email if someone call in and hangup/missed call if no action is entered for company greeting/IVR. Or if missed call did not reach any Extension
4 votes -
Nuisance caller re-direct
To combat nuisance callers, we have found that utilising the call blocking feature on the Super Admin account to not be the best method. When these rules are applied, it is very obvious to the nuisance caller that they have been blocked, therefore can simply change the number that they are calling from to circumvent this.
What we have found to be a lot more beneficial is to configure custom rules which re-directs certain caller IDs to a call queue which isn't manned. This then gives the appearance to the nuisance caller that they are waiting in legitimate queue, reducing…
2 votes -
Different Call Status for missed Out of Hours calls
There should be a different status/call result for calls missed during a working day and calls missed outside of working hours.
We run an 8am - 5pm technical support service, and calls received outside of these hours are categorised as 'missed'. Calls that come in during these hours that don't get answered are also categorised as 'missed'. This means we can't rely on using %missed as a KPI.
If calls outside of working hours had a different call result, this would improve performance reporting hugely.
3 votes -
Custom Rules - instead of clicking for each number, simply type the number
Every time I update the date/time of a custom rule I have to click through the date times one at a time. It would be so much easier to just type the time. Ie: 4:30.
1 vote -
Answering Rules to block area codes based on time
We would like to block outbound calls to certain area codes that are outside of allowable call time frames. For example, we want to block all calls to 808 numbers before 10am. If an agent attempted to call, it would give them an error message. Do we have a way to set this type of block based on area codes?
1 vote -
External number transfer option on site level call routing
Some of our sites use an answering service for after hours and would like to be able to manage that from the site level instead of having to do it from the call queue for those sites and auto-receptionist for others. This would make scheduling the holidays easier as well.
1 vote -
Caller ID Preservation: IVR/Call Flow Routing to External Destination
When an inbound call comes in to an IVR Menu and forwards it to an external number, the Caller ID that shows up is the RingCentral number. This is happening even if the Preserve Caller ID feature is turned on. Unlike when a call comes in to a user extension and forwards it to an external number it preserves the original caller ID. We need to have the original caller ID show up when a call comes in to an IVR.
1 vote -
call recording annoucement adjustment
To only hear the call recording announcement at the beginning of the call and not hear the other party during the call
1 vote -
After hours - Exemption
It would be ideal if there were a way to create an exception to the after-hours rule—specifically, to allow internal calls to still ring the device even when after-hours routing is set to forward calls to a mobile number.
4 votes -
Call Result Code Entered by the User for outbound calls
Call Result Code Entered by the User for outbound calls
In the ringcentral app v1.6.x, is there a way the user can enter a result code such as left message, gate keeper, etc?
Examples
1. User cold calls a number and speaks with the executive assistant but not the person they want to talk to. This would be a call result of "Gate Keeper" meaning a message was left.
2. User cold calls a number and leaves a voice mail.
3. User cold calls a number but did not leave a voicemail.1 vote -
Custom Intercept Handling for Terminating Calls with No Message
Custom Intercept Handling for Terminating Calls with No Message
3 votes -
Account Federation - Auto-Attendant 4-Digit Instance Routing
Account federation has been enabled between RingCentral instances in Canada, USA, Australia, and the UK. However, an issue has been identified with the Auto-Attendant functionality. When a caller provides a 4-digit extension, the Auto-Attendant is unable to route the call across instances. Interestingly, the routing works correctly when dialing by name.
From a user point of view, this works fine. I can call from the Canada instance to the USA instance via someone's internal 4-digit USA extension.
However, when an inbound call comes to the Auto-Attendant in Canada, the robot is unable to route across/between instances.
- Call comes in from…
1 vote -
Update to TTS Voice
The TTS voice sounds very robotic and hard to understand at times. With all the advances in AI, there should be some way of improving this. Not looking for anything hyper realistic, but I think anything would be an improvement over the current one.
3 votes -
Missed calls for direct calls should not be counted
My query was whether it is possible to stop the missed calls in case someone calls our direct line. If someone calls our direct line and we are not available to answer, it should not be counted as a missed call.
1 vote -
AI Receptionist Can Do Outbound Calls
The customer is requesting for the AI Receptionist to do outbound calls.
2 votes
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