388 results found
-
Option to configure the RingCentral Pulse for Contact Center like a desk phone.
The customer wants to have an option to configure the RingCentral Pulse for Contact Center like a desk phone. They want the feature to notify and ring louder. They also want to configure the feature like a dedicated phone line.
1 vote -
Custom Fax Cover Sheet
Please add the "Notes (optional)" field to any custom fax coversheet. At present, it only shows up on the templates provided. Once a custom coversheet is uploaded, the field disappears. Senders need to be able to add notes/comments when they have their own Custom fax cover sheet.
1 vote -
Customer is requesting to use 511 number as their extension
Customer is requesting to use 511 number which is specifically assigned as a Global emergency and special service numbers.
2 votes -
Remove Prefix for UK
Customer want to remove prefix when a caller is contact the main number and the call is being routed to Call Queue
1 vote -
Require option to select ALL the Emergency Response Location on Bulk Enable Template
Require the option to select ALL in the Emergency Response Location on Bulk Enable Template. This is just to provide ALL the locations within the Template download in Excel. I realise that it is restricted to only 50 at a time but it is quicker and easier to add them in Excel than on the RingCentral Platform.
But basically see my screenshot attached I would just like the option to select ALL option for the Emergency Response Location similar to what you can select on the Role or User Template so that when Bulk uploading I can choose the correct…1 vote -
Add setting in ringcental app to auto clear app data cache on a schedule
Add setting in RingCental app to auto clear app data cache on a schedule.
Many troubleshooting steps advised to clear the app data in ring central app. It would be great if this could be done on a schedule set by the admin or user.
1 vote -
Communication template to introduce users to RingCentral
Communication template to introduce users to RingCentral
1 vote -
Ability to Mix & Match Licenses for CRMs (Event-based API Triggers)
Would like to have the ability to have 100 RingCX users with 50 users who are linked to Salesforce and 50 that are linked to ZenDesk.
1 vote -
Add Co-recepient
The client wanted more mailbox access through co-recepient not just 5.
1 vote -
call log data retention
Client wanted to have more than 12 months call log data retention.
6 votes -
Outbound call recording
Have an option to select specific user to have the outbound call anouncement.
1 vote -
5 digit number block
Please enable the ability to block 5 digit numbers. The amount of political spam we receive is ridiculous. This feature request was submitted years ago and we still don't have this ability.
1 vote -
Enable a delay on Commitment call initiation
When a commitment is presented to an agent the outbound call is automatically initated. It would be great if instead of automatically dialling out there was a button presented to the agent to connect the call, this would enable the agent time to read any notes and the history of previous interactions with the customer and have a much more meaningful conversation with them by knowing the background and why they are calling them.
Due to this not currently being an option we are unable to use the commitment function in many instances that we would like to and have…1 vote -
Display current date and time on Dashboards used as Wallboards
Hello. We are currently using InContact Dashboards to display call, skills, and agents figures. We would like to have a "Current date and time" widget to be able to display current date and time (format mm/dd/aaaa HH:MM:SS - dd/mm/aaaa HH:MM:SS in french format)Is it possible to create a current date time widget with common display formats ?Thanks a lot
4 votes -
QS and pick-up rate with decimals
Hello. Today, when we display Quality of service or different figures in %, there is no decimal. Values are all rounded. For call and quality monitoring, we would like those figures to display those figures with 1 or 2 decimals. Such as QS : 95,10% or 95,1%This would be appreciated.
3 votes -
Outbound Report that shows Dispositions: Answered and Voicemail
Customer wants to generate a report for outbound calls that will show outbound disposition: Answered and Voicemail
2 votes -
Retrieve call logs in service.ringcentral.com for more than 12 months
cx needs a feature in service.ringcentral.com so that call logs will be stored for more than 12 months.
3 votes -
End recording in MAX without disconnecting
The RC app allows you to record and then stop recording but continue the call. In MAX when you press the record button the only way to stop recording is to disconnect the call. We need to be able to stop recording but continue to talk on the phone to the caller as we take recorded statements but then continue conversations. Having this feature in one app but not the other doesn't make a lot of sense.
1 vote -
Allow automatic delivery of emails when Dynamic Delivery is Enabled
After enabling Dynamic Delivery all users are forced to accept a new email. Previously, emails were delivered automatically. Users affected are still set for Single Contact via User or Team settings and Request Contact is off. Create a feature where users that are set for Single contact or even when set for Dynamic Delivery can receive email contacts automatically.
12 votes -
Roles and Permissions Report
We would like to pull a report that shows all the current user profiles and the level of roles and permissions that they have
2 votes
- Don't see your idea?