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How can we improve RingCentral Contact Center?

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6 results found

  1. Enable syncing of contact/address book across all users

    Allow the the super admin to sync their contacts to the other users to create a universal contact/address book for the company

    127 votes

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    28 comments  ·  Other  ·  Admin →
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  2. On OSH supported Dashboard, show all interactions agent is working

    Improve RealTime dashboards to easily show supervisors what contact active/connected agents handling OmniChannel sessions are on. what Currently, Supervisor only shows the agent connected to one. If using Contact List, the user would have to sort all system contacts as filtering is only by Campaign, Skills, media type, etc. Filtering is not available by teams, etc.

    2 votes

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    Implemented  ·  0 comments  ·  Contact Center  ·  Admin →
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  3. Salesforce Adapter needs seach to be case insensitive

    Corporate Directory search in the Salesforce Adapter is case sensitive. It needs to be insensitive to match Cmax client.

    2 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  4. Salesforce Adapter shows inactive agents in search

    Salesforce Adapter is showing inactive agents in search. It needs to hide these to match the CMax client.

    2 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  5. Salesforce Adapter needs integrated softphone option

    Salesforce Adapter needs to support the integrated softphone option the way CMax client does.

    2 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  6. Ability to Filter Contact View by team or skill

    When customers use the Supervisor application with the Contacts, they view agents active contacts in real time. Some would like to be able to filter the contacts view by teams. Although you can choose the teams view, it does not provide the same Realtime contact information needed.

    1 vote

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    Implemented  ·  0 comments  ·  Contact Center  ·  Admin →
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