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← RingCentral Ideas

Settings and activity

16 results found

  1. Set Cold Transfer as Default

    10 votes

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    Under Review  ·  3 comments  ·  RingCX » Other  ·  Admin →
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    Phil commented  · 

    +1 for this. Trying to get users to change this setting on their physical phones at remote sites is difficult. We should be able to change this from the admin portal much like we can change user's presence settings on Polycom phones.

    Phil supported this idea  · 

  2. Ability to Delete Calls and Messages in Bulk (rather than one by one)

    3 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Phil supported this idea  · 

  3. Caller ID Information Pass Through with call Transfer, Internal and External

    57 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil supported this idea  · 

  4. Include contents of SMS/MMS on the Logs

    145 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil supported this idea  · 

  5. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil supported this idea  · 

  6. Differentiating Ring Tone for Incoming Calls

    116 votes

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    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil supported this idea  · 

  7. Allow new prompt to be uploaded from within an IVR menu

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil shared this idea  · 

  8. Ability to copy images from ringcentral to other apps

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  10. Mute incoming call notifications while currently on a call

    573 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Allow admins to change user profile information (including pictures)

    135 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil supported this idea  · 

  12. Call queue groups should also be visible on the HUD

    79 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  13. Company Phonebook for all users from one single upload

    70 votes

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    Planned  ·  8 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  14. An overview, within the User Settings, of all group memberships.

    88 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil supported this idea  · 

  15. Looking to arrange HUD by Dept/group

    98 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  16. HUD pop out window on RingCentral app

    143 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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