Settings and activity

16 results found

1. Set Cold Transfer as Default

   10 votes

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   Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Phil commented  ·  Mar 21, 2025  ·  Edit…  ·  Delete…

   +1 for this. Trying to get users to change this setting on their physical phones at remote sites is difficult. We should be able to change this from the admin portal much like we can change user's presence settings on Polycom phones.

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   Phil supported this idea  ·  Mar 21, 2025

2. Ability to Delete Calls and Messages in Bulk (rather than one by one)

   3 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Phil supported this idea  ·  Mar 29, 2024

3. Caller ID Information Pass Through with call Transfer, Internal and External

   56 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Phil supported this idea  ·  Mar 29, 2024

4. Include contents of SMS/MMS on the Logs

   133 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Phil supported this idea  ·  Mar 29, 2024

5. Possibility to filter by more criterias when adding members to a qall queue

   32 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Phil supported this idea  ·  Mar 29, 2024

6. Differentiating Ring Tone for Incoming Calls

   111 votes

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   Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Phil supported this idea  ·  Mar 29, 2024

7. Allow new prompt to be uploaded from within an IVR menu

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   4 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Phil shared this idea  ·  Mar 29, 2024

8. Ability to copy images from ringcentral to other apps

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Account-Wide Holiday Settings and/or Holiday Templates

   240 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

10. Mute incoming call notifications while currently on a call

    569 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio

11. Allow admins to change user profile information (including pictures)

    129 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Phil supported this idea  ·  Mar 29, 2024

12. Call queue groups should also be visible on the HUD

    77 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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13. Company Phonebook for all users from one single upload

    68 votes

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    Planned  ·  8 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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14. An overview, within the User Settings, of all group memberships.

    88 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now available as an additional drop down in the User Settings.
    Phil supported this idea  ·  Mar 29, 2024

15. Looking to arrange HUD by Dept/group

    98 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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16. HUD pop out window on RingCentral app

    143 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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