← RingCentral Ideas

Settings and activity

16 results found

  1. Set Cold Transfer as Default

    10 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Phil commented  · 

    +1 for this. Trying to get users to change this setting on their physical phones at remote sites is difficult. We should be able to change this from the admin portal much like we can change user's presence settings on Polycom phones.

    Phil supported this idea  · 

  2. Ability to Delete Calls and Messages in Bulk (rather than one by one)

    3 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Phil supported this idea  · 

  3. Caller ID Information Pass Through with call Transfer, Internal and External

    56 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil supported this idea  · 

  4. Download SMS content

    79 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil supported this idea  · 

  5. Possibility to filter by more criterias when adding members to a qall queue

    32 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil supported this idea  · 

  6. Differentiating Ring Tone for Incoming Calls

    107 votes
    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil supported this idea  · 

  7. Allow new prompt to be uploaded from within an IVR menu

    4 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil shared this idea  · 

  8. Ability to copy images from ringcentral to other apps

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Allow admins to change user profile information (including pictures)

    125 votes
    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil supported this idea  · 

  12. Call queue groups should also be visible on the HUD

    73 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  13. Company Phonebook for all users from one single upload

    66 votes
    Planned  ·  8 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  14. An overview, within the User Settings, of all group memberships.

    88 votes
    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil supported this idea  · 

  15. Looking to arrange HUD by Dept/group

    94 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  16. HUD pop out window on RingCentral app

    143 votes
    Implemented  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?