Edit Completed Evaluation
My team completes Call Monitoring and its extremely hard to do Call Monitoring in Contact center as you are not able to make an update to a scored evaluation once saved. There is no way to update if a rebuttal is received nor can we do internal QA without deleting the evaluation and rescoring the entire call. Please make the update to be able to edit as this item needs to be available to complete Call Monitoring.
9
votes
Erica
shared this idea
-
Linda
commented
When saving a draft in because I am pulled away to do other tasks, I should be able to pick right back up where I left off without an issue. When I try to update/change my comments, it will only allow me to add, not edit existing comments.